Fivestars

Fivestars

Fivestars Loyalty
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About

We collect customer info from multiple sources, including your POS & online ordering systems, and get them to opt in to receive texts without you lifting a finger!

About

Need a better way to reach your customers? Over 14,000 businesses use Fivestars to bring customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Text marketing & feedback software for restaurants

Audience

Small and medium sized businesses with brick-and-mortar locations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$299 per month
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.5 / 5
design 4.5 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • Everyone in the company is a salesman not a single marketing professional in the business. They lack any understanding of how businesses are actually ran and offer zero insight.

Cons

  • - Nothing Proprietary about their system - Support is the equivalent of a highschool student doing basic math - Program cost is INSANE! For our first 7 months the platform fee was a 146% markup to our actual ad spend of $8,885.19. Industry average for marketing is a 20% fee of ad spend. - This program does nothing to get you new customers all it does is discount your already engaged user base which actually means less revenue as these are customers you have already fought and won to get through your door.

Pros & Cons from Real Users

Pros

  • It shows you local businesses near you all at one place and rewards you with loyalty points. Easy to use. Available across all leading platforms.
  • I use the app to get local deals from various places and I love getting loyalty points.
  • It's easy to use. I usually forget but it's right there and simple
  • Savvy is always the best and most helpful person I have ever met. She should be running things there. She’s so smart and calm and patient
  • Fivestars has some really awesome loyalty programs and gives local businesses a way to compete with larger companies.

Cons

  • Limited number of vendors use it so might not be good for all regions.
  • I get remarketed to from businesses that I never wanted to hear from.
  • I forget to use it. Need to be able to just scan barcode instead of typing crap in
  • Nothing absolutely nothing. Everything was perfect and always is
  • There is currently nothing I have found that would be a con.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Boostly
United States
www.boostly.com

Company Information

Fivestars Loyalty
Founded: 2011
United States
www.fivestars.com

Alternatives

Alternatives

Preferred Patron Loyalty

Preferred Patron Loyalty

Preferred Patron Loyalty, LLC

Categories

Categories

Customer Loyalty Features

Corporate Memberships
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Loyalty Management Features

CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
White Label

Food Delivery Features

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program

Restaurant Management Features

Billing & Invoicing
Built-in Accounting
Employee Management
Food Costing
Inventory Management
Kitchen Management
Menu Management
Payroll Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Sales Tracking
Table Management
Wait List Management
Waitstaff Management

SMS Marketing Features

2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Customer Loyalty Features

Corporate Memberships
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Loyalty Management Features

CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
White Label

Integrations

Birdeye
Enplug DisplayOS
Facebook
GuestRez
iGMS

Integrations

Birdeye
Enplug DisplayOS
Facebook
GuestRez
iGMS
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Claim Boostly and update features and information
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