+
+

Related Products

  • rezStream Cloud PMS
    126 Ratings
    Visit Website
  • SiteMinder
    671 Ratings
    Visit Website
  • Smoobu
    207 Ratings
    Visit Website
  • Hostaway
    2,033 Ratings
    Visit Website
  • Retreat Guru
    133 Ratings
    Visit Website
  • Lodgify
    5,215 Ratings
    Visit Website
  • VisitUs Reception
    84 Ratings
    Visit Website
  • Bookinglayer
    146 Ratings
    Visit Website
  • Silverware
    12 Ratings
    Visit Website
  • Park With Us
    35 Ratings
    Visit Website

About

Keep your guest communications open 24/7. A live chat plug-in for hotel websites lets you receive and send messages to web visitors. With messaging automation, you can provide answers to guest questions anytime day or night. Bring all messaging apps into a single inbox (inc. SMS, Facebook Messenger, email, WhatsApp). Respond in real-time to guest inquiries, delegate to team members and track conversations. Deliver the information guests need for each part of their stay. A great cross-selling tool. Segment & manage guest profiles. Schedule personalized messages and promotions to guests based on arrival dates, group size and other metrics. Contact the right guest at the right time. Benefit from PMS connectivity and create a personalized & targeted, messaging-first, guest journey. Connect with your guests instantly on their preferred messaging app.

About

Sentiment Customer Service Messaging Platform. Your customers have questions, you are stretched. We can help you get back in front. Thousands of users from the worlds most innovative companies. You can handle all of your customer interactions through one unified inbox. Chat, Email, Social Media, reviews and Messaging conversations are all routed real-time and handled in one unique interface. AI based Bots take care of the repetitive questions leaving your agents with a unified inbox that has been designed for fast and reactive customer care. With the messaging first feel, gone are the old impersonal and transactional email and chat ticket systems. All channels become a messaging first experience, better for your customers and better for your team. Manage Social Messaging channels like Facebook and Twitter (public and private) , web chat, and Messenger channels like Line in shared inboxes, and automatically load balance conversations across your online team.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Hotels looking for a guest communication Platform

Audience

Organizations that want a social customer service messaging platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

€99 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Bookboost
Founded: 2016
Sweden
www.bookboost.io

Company Information

Sentiment
Founded: 2014
United Kingdom
www.sentiment.io

Alternatives

Alternatives

Adanos

Adanos

Adanos Software GmbH
Grace

Grace

Nevotek

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

X (Twitter)
4SUITES
5stelle*
Azure Marketplace
Booking.com
Clock PMS+
Facebook
Facebook Messenger
Instagram
LINE
LinkedIn
Mews
Oracle Hospitality Reporting and Analytics
Protel Cloud PMS
Rezlynx
SiteMinder
Telegram
WhatsApp

Integrations

X (Twitter)
4SUITES
5stelle*
Azure Marketplace
Booking.com
Clock PMS+
Facebook
Facebook Messenger
Instagram
LINE
LinkedIn
Mews
Oracle Hospitality Reporting and Analytics
Protel Cloud PMS
Rezlynx
SiteMinder
Telegram
WhatsApp
Claim Bookboost and update features and information
Claim Bookboost and update features and information
Claim Sentiment and update features and information
Claim Sentiment and update features and information