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About

BlueCat Gateway is a Python-based automation platform that extends the Integrity ecosystem with powerful tools for streamlining DNS, DHCP, and IPAM workflows. It enables organizations to integrate third-party systems like ServiceNow and Terraform, making end-to-end automated provisioning fast, consistent, and compliant. With its intuitive development environment, Gateway lets teams create custom plugins, workflows, and self-service forms that reduce manual workload and enforce network policies. The platform supports continuous discovery, cross-system synchronization, and deeper visibility into DNS and IP resources. Users can standardize DDI processes through templated provisioning and zero-touch automation that reduces repetitive configuration tasks. By centralizing automation and customization in one place, Gateway helps teams iterate quickly while maintaining security, accuracy, and operational control.

About

Fieldcode is a Zero-Touch Field Service Management platform that automates field service operations from request to resolution. With a strong focus on IT and Telecom service providers, Fieldcode helps organizations run their own engineers, subcontractors, and service partners as one workforce. Zero-Touch FSM automates scheduling and dispatching based on skills, availability, location, priority, SLAs, parts, and service requirements. Fieldcode combines Zero-Touch Dispatch, One Workforce, and SLA + Parts Logistics to reduce manual coordination. IT use cases include break/fix, IMAC, device swaps, installations, maintenance, and multi-site support. Telecom use cases include FTTH/FTTx, CPE, network maintenance, and fault restoration. Additional capabilities include route optimization, offline mobile workflows, customer self-service, AI-powered service actions, asset and inventory management, and integrations with ITSM, ERP, CRM, and OSS/BSS systems.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

BlueCat Gateway is ideal for NetOps, CloudOps, DevOps, and IT teams seeking powerful DDI automation, third-party integrations, and streamlined self-service workflows across hybrid and multicloud environments

Audience

IT & Telecom service providers running their own engineers, subcontractors, and service partners across distributed, SLA-driven field operations.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$25 per user per month
Fieldcode offers three pricing tiers:
Start: $25 per month per user
Business: $45 per month per user
Enterprise: $65 per month per user
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Implementation was very smooth and fast considering that it is a software used by so many people in day to day operations. We were initially hesitant but after some days we achieved already huge benefits for technicians as well as dispatchers. User acceptance was much higher than expected!
  • We have set multiple workflows in the tool which do allow us to handle various projects. We use Fieldcode to plan our tickets and have the field technicians report their work. It’s connected to many of our customer systems to transfer the tickets into Fieldcode which saves us a lot of manually data transfer.

Cons

  • Fieldcode has no billing/invoicing module which would have helped us but we connected a third party software to Fieldcode via API and it worked well.
  • At times it takes long for new features to be implemented. I find it complicated to get new things added if it’s not part of the standard software.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

BlueCat
Founded: 2001
Canada
bluecatnetworks.com/products/gateway/

Company Information

Fieldcode
Founded: 2001
Germany
fieldcode.com

Alternatives

Alternatives

Pinaka ZTi

Pinaka ZTi

Pinakastra Computing
BloxOne DDI

BloxOne DDI

Infoblox
PCmover® Enterprise

PCmover® Enterprise

Laplink Software

Categories

DDI Management Supported
Network Automation Supported

Categories

IoT Supported
Route Planning Supported
Scheduling Supported
Service Dispatch Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Predictive Analytics Features

AI / Machine Learning Supported
Benchmarking Not Supported
Data Blending Not Supported
Data Mining Not Supported
Demand Forecasting Supported
For Education Not Supported
For Healthcare Supported
Modeling & Simulation Not Supported
Sentiment Analysis Not Supported

Route Planning Features

Capacity Planning Supported
Drag & Drop Scheduling Supported
Driver Management Supported
Emergency Dispatch Supported
GPS Tracking Supported
Performance Metrics Supported
Route Costing Supported
Territory Management Supported

Scheduling Features

Alerts/Notifications Supported
Appointment Scheduling Supported
Automated Scheduling Supported
Calendar Management Not Supported
Class Scheduling Not Supported
Employee Scheduling Supported
Facility Scheduling Supported
Group Scheduling Supported
Interview Scheduling Not Supported
Meeting Room Booking Not Supported
Multi-Location Supported
Online Scheduling Supported
Payment Processing Not Supported
Real-time Scheduling Supported
Reservations Not Supported
Resource Scheduling Supported
Room Booking Management Not Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Supported
Contract Management Supported
Customer Database Supported
Inventory Control Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Supported
Scheduling Supported
Self Service Portal Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Tradesman Job Management Features

Contract Management Supported
Customer Database Not Supported
Dispatch Management Supported
For Builders Not Supported
For Electricians Not Supported
For Field Service Businesses Supported
For HVAC Not Supported
For Plumbers Not Supported
For Roofers Not Supported
Invoicing Not Supported
Job Tracking Not Supported
Payments Not Supported
Quoting Not Supported
Reporting Supported
Scheduling Supported
Time Tracking Supported

Integrations

ServiceNow Supported
Ansible Supported
Armis Centrix Supported
Azure Marketplace Supported
CipherTrust Data Security Platform Supported
Cisco ACI Supported
CrowdStrike Falcon Supported
CyberArk Endpoint Privilege Manager Supported
DNSSense Supported
Dynamics 365 Commerce Not Supported
Field Nation Not Supported
HubSpot Customer Platform Not Supported
IBM QRadar SIEM Supported
Microsoft Azure Supported
Microsoft Hyper-V Supported
Palo Alto Networks DNS Security Service Supported
Proofpoint Identity Threat Defense Supported
QuickBooks Accountants Not Supported
Salesforce Not Supported
Tufin Supported

Integrations

ServiceNow Supported
Ansible Not Supported
Armis Centrix Not Supported
Azure Marketplace Not Supported
CipherTrust Data Security Platform Not Supported
Cisco ACI Not Supported
CrowdStrike Falcon Not Supported
CyberArk Endpoint Privilege Manager Not Supported
DNSSense Not Supported
Dynamics 365 Commerce Supported
Field Nation Supported
HubSpot Customer Platform Supported
IBM QRadar SIEM Not Supported
Microsoft Azure Not Supported
Microsoft Hyper-V Not Supported
Palo Alto Networks DNS Security Service Not Supported
Proofpoint Identity Threat Defense Not Supported
QuickBooks Accountants Supported
Salesforce Supported
Tufin Not Supported
Claim BlueCat Gateway and update features and information
Claim BlueCat Gateway and update features and information
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Claim Fieldcode and update features and information