Blue

Blue

Explorance
+
+

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About

See the big picture with all feedback data in one place. Blue is built to support your most important feedback processes, including learning evaluations, central and major surveys, 360 degree feedback reviews, and more. Blue is not just a typical survey software. It’s a holistic People Insights platform built to handle the most popular feedback initiatives, from student feedback on instruction to employee engagement in the workplace. Through best-in-class integration, powerful automation, and a robust reporting engine, Blue ensures your organization not only captures feedback but also turns it into the best possible decision. With Blue, you can fully automate your feedback gathering processes, making them more efficient. Leverage your existing infrastructure (SIS, HRIS, LMS, SSO, CRM, etc.) through Blue’s best-in-class integration capabilities for unequaled automation, top security and data privacy, and flexibility.

About

Feedbackly offers an all-in-one Customer experience measurement and analytics platform that enables you to automate the analysis of your entire Customer experience journey with behavioral targeting, intelligent automation, and predictive analytics based on real emotions. With Feedbackly, you can collect customer feedback from almost any channel imaginable, analyze it all in one place, and let smart integrations take action on your feedback automatically. Feedbackly is the only CXM platform that enables you to measure the Emotional Value Index (EVI®) while providing insight on how your customers’ emotions impact revenue and churn throughout the entire customer journey. Since our mission is to help companies create the world’s happiest customers, we make sure that our customers are the happiest- more than 95% of our customers stay with us! This is because Feedbackly provides all the tools, methods, and training needed for attracting and retaining more customers with a better CX

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies of all sizes

Audience

Companies of all sizes that wish to measure and improve customer experience online, offline, or omnichannel.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Feedback is the best way to get experience about customer needs and business development. Feedbackly enables an incredible platform to get feedbacks on a centralized point. It keeps data records organized.

Cons

  • The custom surveys and question creator is basic.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Explorance
Founded: 2003
Canada
www.explorance.com

Company Information

Feedbackly
Founded: 2012
Finland
www.feedbackly.com

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Categories

Survey Supported

Categories

360 Degree Feedback Features

Dashboard Supported
Feedback / Surveys Supported
Progress Tracking Supported
Question Library Not Supported
Rater Selection Supported
Self Service Portal Supported
Supports External Reviewers Supported

360 Degree Feedback Features

Dashboard Supported
Feedback / Surveys Supported
Progress Tracking Supported
Question Library Supported
Rater Selection Supported
Self Service Portal Supported
Supports External Reviewers Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Customer Journey Mapping Tools Features

Action Management Supported
Attribution Modeling Supported
Behavioral Analytics Supported
Collaboration Supported
Customer Profiles Supported
Data Import / Export Supported
Predictive Analytics Supported
Surveys & Feedback Supported
Templates Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Employee Engagement Features

Benchmarking Not Supported
Cultural Alignment Not Supported
Employee Awards Not Supported
Employee Guides Not Supported
Employee Recognition Not Supported
Feedback Management Supported
Goal Management Not Supported
Health & Wellness Programs Not Supported
Performance Management Supported
Pulse Surveys Supported

Experience Management Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Integrations

BI Book Not Supported
Drupal Not Supported
Google Tag Manager Not Supported
HubSpot CRM Not Supported
HubSpot Content Hub Not Supported
HubSpot Customer Platform Not Supported
HubSpot Marketing Hub Not Supported
HubSpot Service Hub Not Supported
Instapage Not Supported
Joomla! Not Supported
Luzmo Not Supported
Magento Not Supported
Microsoft Teams Not Supported
Salesforce Not Supported
Shopify Not Supported
Squarespace Not Supported
Unbounce Not Supported
Weebly Not Supported
WooCommerce Not Supported
WordPress Not Supported

Integrations

BI Book Supported
Drupal Supported
Google Tag Manager Supported
HubSpot CRM Supported
HubSpot Content Hub Supported
HubSpot Customer Platform Supported
HubSpot Marketing Hub Supported
HubSpot Service Hub Supported
Instapage Supported
Joomla! Supported
Luzmo Supported
Magento Supported
Microsoft Teams Supported
Salesforce Supported
Shopify Supported
Squarespace Supported
Unbounce Supported
Weebly Supported
WooCommerce Supported
WordPress Supported
Claim Blue and update features and information
Claim Blue and update features and information
Claim Feedbackly and update features and information
Claim Feedbackly and update features and information