Bikky vs. Silverware Comparison


Bikky	Silverware	+	+
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About Build a single source of truth of your guests to understand who they are, their behavior across channels, and how it impacts your restaurant. See 360 guest profiles across your POS, online ordering, reservations, and loyalty platforms. Segment your customers and drill in to see marketing engagement and order history. Map retention, frequency, and lifetime value by location and view revenue analytics over time. Understand audience sizes over time with instant insights that answer burning questions. Know exactly how each location is performing to know what’s working, what’s not, and what to do next. See holistic and by-location insights, like new guest acquisition, retention, and lifetime value. Identify revenue drivers and detractors, like what menu items drive trial, retention, and churn. Empower your GMs with the KPIs that matter most to your brand.		About Silverware is an enterprise-grade hospitality platform built for hotels, resorts, and complex multi-venue operations. For more than 30 years, Silverware has powered high-end hospitality environments where uptime, integration depth, and operational flexibility are critical. The platform includes Point of Sale, GuestX, Scan & Pay, Online Ordering, and Mobile Technology for front-of-house operations, with Heartbeat Dashboard and Admin Center providing enterprise visibility and control. Integrated capabilities such as Silverware Pay, CRM & Loyalty, Self-Serve Kiosks, and Kitchen Display System support payments, guest engagement, and high-volume service workflows. With deep PMS integrations, unified guest profiles, multi-revenue-center management, real-time reporting, and 170+ integration partners, Silverware powers over 20,000 venues across 35+ countries, helping hospitality operators reduce complexity, protect revenue, and deliver consistent guest experiences at scale.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported		Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Restaurants in need of a powerful data and marketing platform that helps organize guest data		Audience Silverware is built for hotel, resort, and multi-venue hospitality operators who need enterprise-grade control, deep integrations, and always-on reliability to run complex operations at scale.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $200 per location per month Free Version Not Supported Free Trial Not Supported		Pricing $49.00/month Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software		Reviews/Ratings Overall 4.1 / 5 ease 4.4 / 5 features 4.2 / 5 design 4.0 / 5 support 4.0 / 5 Read all reviews
		Pros from Real Users Pros They always explain in full things that I need to know about the system. They always make me feel welcome when I make the call. They are always kind when speaking to me. I called multiple times as I needed some assistance with some setting our Silverware system, the waiting time on a line was not long, they fixed my issues promptly without any problems. I really like all the different reports that are available under the Silverware platform. They allow you to really dig into the numbers to see which areas of the business are thriving and which areas need improvement. This is especially useful in the accounting department when doing our Daily Business Reports. All interconnected and support is easy to get ahold of, realativly easy software to learn, and easy enough to train new hirers on. The system is user friendly, and the installer Michael was very helpful and provided the training for all restaurant staff. Ease of use, simple set up and removal of buttons. Easy to go from one page to another. simple layout All the different reports that are available are extremely helpful for a variety of reasons. The Silverware reporting allows me to complete our daily revenue reports for our leadership which is extremely valuable to be able to compare to previous years/days/months and also see where we are based on our budget. User-friendly interface and intuitive navigation Efficient table management and POS system Reliable reporting and analytics tools Responsive customer support Most customer support people seem more knowledgeable in the last 6 months compared to several years ago.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Bikky Founded: 2017 United States www.bikky.com		Company Information Silverware Founded: 1992 Canada www.silverwarepos.com
Alternatives Wisely		Alternatives Arryved
GuestXM		Squirrel POS Squirrel Systems
Silverware		Crunchtime
TabSquare		Union POS Union
Agilysys Analyze Agilysys View All		PAR PAR Technology View All
Categories Customer Data Platforms (CDP) Supported Food Service Analytics Supported Restaurant Data Analytics Supported		Categories Food Service Analytics Supported Point of Sale Supported Restaurant Data Analytics Supported Restaurant Inventory Management Supported Restaurant Management Supported Restaurant POS Supported
		Show More Features Point of Sale Features Barcode Scanning Not Supported Commission Management Supported Cryptocurrency Support Not Supported Customer Account Profiles Supported Discount Management Supported eCommerce Integration Not Supported Electronic Signature Supported Gift Card Management Supported Loyalty Program Supported Multi-Location Supported Restaurant POS Supported Retail POS Supported Returns Management Supported Restaurant Management Features Billing & Invoicing Supported Built-in Accounting Supported Employee Management Supported Food Costing Supported Inventory Management Supported Kitchen Management Supported Menu Management Supported Payroll Management Supported Point of Sale (POS) Supported Reporting/Analytics Supported Reservations Management Supported Sales Tracking Supported Table Management Supported Wait List Management Supported Waitstaff Management Supported Restaurant POS Features Delivery Management Supported Gift Card Management Supported Inventory Management Supported Loyalty Program Supported Mobile Access Not Supported Online Ordering Supported Order Management Supported Reporting/Analytics Supported Separate Checks Supported Split Checks Supported Table Management Supported Tips Management Supported
Integrations 7shifts Not Supported Adaco Not Supported Ameego Not Supported Atlas Direct Tips Not Supported COGS-Well Not Supported Craftable Not Supported Flipdish Not Supported HubWorks Retail Task Management System Not Supported INTELITY Not Supported Incentivio Not Supported Maestro PMS Not Supported Mirada XD Not Supported Push Operations Not Supported SevenRooms Not Supported Twilio Not Supported ValueLink Appraisal Management Not Supported WISK Not Supported Yellow Dog Inventory Not Supported Zip Forecasting Not Supported eCard Systems Not Supported Show More Integrations		Integrations 7shifts Supported Adaco Supported Ameego Supported Atlas Direct Tips Supported COGS-Well Supported Craftable Supported Flipdish Supported HubWorks Retail Task Management System Supported INTELITY Supported Incentivio Supported Maestro PMS Supported Mirada XD Supported Push Operations Supported SevenRooms Supported Twilio Supported ValueLink Appraisal Management Supported WISK Supported Yellow Dog Inventory Supported Zip Forecasting Supported eCard Systems Supported Show More Integrations View All 28 Integrations
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