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About

BigHand Workflow Management is a task delegation solution that allows work to be automatically routed to the right support staff at the right cost to the law firm, and monitored through to completion. Output reports can be used by management for visibility of key metrics like work type, volume, capacity, and utilization for informed resourcing and productivity decision-making. Comprehensive forms to suit every type of support task your law firm requires. Single or multi-step workflows to automatically route tasks to the most cost-effective resource. Record high-quality voice notes, add comments, or attach files and send for transcription. A live feed of all support tasks, sort and filter by work type, assigned user, priority, due date, author, matter, and more. Automatic time recording for every task completed by any support team member. Real-time and historical data on backlogs, throughput, service levels, and support team effectiveness.

About

EPM is the ETCETERA® (ETC) module for application development and process management. Develop online browser-based applications for task management, case management, business processes and accounting processes, and to enable mobile workers. With EPM, organizations can rapidly design, develop and implement online work processes that include automated processes, online user interfaces, data capture and validation, content capture, work routing and validation, rules-based workflows and offline to online process synchronizations. EPM presents a task focused environment since the feelings of the user generally depend upon having a successful experience in accomplishing the task at hand. EPM is designed to help users easily and efficiently attend to and complete all of their work tasks from within just three presentations.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Enterprises that want a solution to manage their task delegation, work allocation, reporting and analytics processes

Audience

Companies looking for an enterprise process management platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

BigHand
Founded: 1995
United Kingdom
www.bighand.com/en-us/our-solutions/workflow-management/

Company Information

ScerIS
Founded: 1993
United States
www.sceris.com

Alternatives

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Alternatives

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eFlowXpert

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Yoroflow

Yoroflow

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Workflow.com

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Decisions
Insight Legal

Insight Legal

Insight Legal Software
TaskMap

TaskMap

Harvard Computing Group

Categories

Categories

Workflow Management Features

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Integrations

NetDocuments
iManage

Integrations

NetDocuments
iManage
Claim BigHand Workflow Management and update features and information
Claim BigHand Workflow Management and update features and information
Claim ETCETERA EPM and update features and information
Claim ETCETERA EPM and update features and information