HCL BigFix vs. Syncro Comparison


HCL BigFix HCL Software	Syncro	+	+
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About HCL BigFix is an enterprise-grade Unified Endpoint Management (UEM) and automation platform. Built to deliver Secure Resilient Operations in the AI-driven threat era, HCL BigFix enables IT and security teams to manage, secure, and remediate endpoints and infrastructure across on-premises, hybrid, and multi-cloud environments at enterprise scale. As frontier AI models such as Mythos accelerate vulnerability discovery and compress exploitation timelines, BigFix helps organizations reduce exposure through near real-time remediation, continuous compliance, and intelligent automation. Enterprises choose HCL BigFix for: - A single-agent, unified platform for endpoint and infrastructure management - Centralized visibility and control across 155M+ endpoints and 90+ operating system variants - Automated patching, continuous compliance, and real-time vulnerability remediation with >98% first-pass patch success.	About Syncro offers the first Extended Monitoring and Management (XMM) platform purpose-built for midsized MSPs and internal IT teams. The unified platform integrates RMM (endpoint management), professional services automation (PSA), and Microsoft 365 multi-tenant management to help organizations simplify operations, strengthen security, and scale profitably. Syncro delivers powerful automation, native AI capabilities, deep Microsoft 365 integration, and seamless support for 50+ third-party tools—enabling teams to reduce complexity, cut costs, and uncover new revenue opportunities. Its transparent per-user pricing model and commitment to continuous innovation make it an ideal solution for modern IT operations.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience IT teams	Audience MSPs
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing $129 per user per month $129 per user per month (Core Plan) or $179 per user per month (Team Plan) Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.7 / 5 ease 4.6 / 5 features 4.6 / 5 design 4.0 / 5 support 4.3 / 5 Read all reviews
	Pros & Cons from Real Users Pros Syncro is easy to use and works very well for my MSP. I love how the Asset and RMM is set up. It is very easy to find a pc and remote into it. I enjoy using Syncro because it gets the job done quickly. I've used Ninja RMM, ConnectWise Automate, Dell Kace, SCCM, and others. I do prefer Syncro's simplicity as it does not take long to configure what I need out of it. Syncro is a great way to manage my clients and computers, I utilize several of the 3rd party integrations and they all work w/o any issue. Ticketing is easy! scripting is easy and the user library usually has what I need. It takes care of so many things: tickets, invoices, remote access, accounting, and a host of tools to do what I need as a network support business. The perfect solution for helping my clients, fast connections with Splashtop and the clients love being able to make their own tickets. Syncro make my whole life easier. All for the one low price no matter how many clients I have, what a deal. Syncro stands out for its comprehensive feature set, seamlessly integrating a wide range of functionalities crucial for IT management, such as remote monitoring, management, and an efficient ticketing system. Its user-friendly interface is particularly beneficial, ensuring easy adaptability for our team members with varying levels of tech expertise. The reliability of the platform is exemplary, offering consistent performance with minimal downtime, which is crucial for the uninterrupted operation of our tribe's technological infrastructure. Additionally, the excellent customer support provided by Syncro is noteworthy; they offer prompt and tailored solutions, demonstrating a deep understanding of our unique needs. These aspects collectively make Syncro an invaluable asset to our IT department, significantly enhancing our operational efficiency and effectiveness. Cons When sorting Assets by company it sorts them by Z-A instead of A-Z. Splashtop integration can be annoying sometimes, but that isn't Syncro's fault. I do find myself having to click through multiple screens to gather information such as customer passwords and documentation. I've bypassed some of this by just keeping multiple tabs open for different parts of Syncro. Sometimes it gets a little tricky when syncing my invoices with QuickBooks and I have to fix some service or item that wasn't setup right, but the ability to have the invoices synced automatically is a great time saver. While Syncro provides a robust array of features and tools, one area that could see improvement is the customization of reports and dashboards. The current offerings, although comprehensive, sometimes lack the flexibility to be tailored specifically to our unique tribal needs and workflows. This limitation can lead to additional steps in data analysis and reporting, which, although not a deal-breaker, does add a layer of complexity to our IT management tasks. Enhanced customization options would greatly improve our ability to quickly extract the most relevant information and make data-driven decisions more efficiently.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information HCL Software Founded: 1991 India www.hcl-software.com/bigfix	Company Information Syncro Founded: 2013 United States syncromsp.com
Alternatives Ivanti Neurons for Patch Management Ivanti	Alternatives NinjaOne
Tanium	SuperOps
ManageEngine Endpoint Central ManageEngine	Atera
HCL BigFix SaaS Remediate HCL Software	Heimdal Endpoint Detection and Response (EDR) Heimdal®
NinjaOne View All	Kaseya 365 Kaseya View All
Categories Agentic AI Autonomous Endpoint Management (AEM) Endpoint Detection and Response (EDR) Endpoint Management Endpoint Protection Security Analytics Software Deployment Unified Endpoint Management (UEM)	Categories Cybersecurity Dark Web Monitoring Endpoint Detection and Response (EDR) Endpoint Management Endpoint Protection IT Security Managed Detection and Response (MDR) MSP Network Access Control (NAC) Network Security Professional Services Automation Remote Support RMM
	Endpoint Detection and Response (EDR) Features Behavioral Analytics Blacklisting/Whitelisting Continuous Monitoring Malware/Anomaly Detection Prioritization Remediation Management Root Cause Analysis Endpoint Protection Features Activity Log Antivirus Application Security Behavioral Analytics Device Management Encryption Signature Matching Web Threat Management Whitelisting / Blacklisting Show More Features Cybersecurity Features AI / Machine Learning Behavioral Analytics Endpoint Management Incident Management IOC Verification Tokenization Vulnerability Scanning Whitelisting / Blacklisting IT Security Features Anti Spam Anti Virus Email Attachment Protection Event Tracking Internet Usage Monitoring Intrusion Detection System IP Protection Spyware Removal Two-Factor Authentication Vulnerability Scanning Web Threat Management Web Traffic Reporting MSP Features Backup Management Billing & Invoicing CRM Dashboard Help Desk Issue Management Live Chat Patch Management Privileged Access Management (PAM) Project Management Remote Access Remote Systems Monitoring Scheduling Network Access Control (NAC) Features Authentication Authorization Automated Hotfix / Updates Centralized Policy Management Dashboard Device Auto-Provisioning Device Self-Registration Posture Assessment Quarantine / Remediation Secure Guest Access Network Security Features Access Control Analytics / Reporting Compliance Reporting Firewalls Internet Usage Monitoring Intrusion Detection System Threat Response VPN Vulnerability Scanning Professional Services Automation Features Billing & Invoicing Client Portal Collaboration Tools CRM Document Management Portfolio Management Project Management Proposal Generation Quote Management Resource Management Time & Expense Tracking RMM Features Deployment Management For MSPs IT Asset Management Mobile Access Network Monitoring Patch Management Real-time Alerts Remediation Management Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback
Integrations ACH Payments Axonius Check Point Exposure Management CloudRadial HCL MyXalytics HappySat Mailchimp Microsoft 365 Network Glue Notus OpenText Core Endpoint Protection Quoter ScalePad Lifecycle Manager ScalePad Quoter Splashtop Remote Support Stripe TurboDocx WooCommerce Xero Zapier Show More Integrations View All 17 Integrations	Integrations ACH Payments Axonius Check Point Exposure Management CloudRadial HCL MyXalytics HappySat Mailchimp Microsoft 365 Network Glue Notus OpenText Core Endpoint Protection Quoter ScalePad Lifecycle Manager ScalePad Quoter Splashtop Remote Support Stripe TurboDocx WooCommerce Xero Zapier Show More Integrations View All 59 Integrations
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