HCL BigFix

HCL BigFix

HCL Software
GenticFlow

GenticFlow

GenticFlow Ltd.
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About

HCL BigFix is an enterprise-grade Unified Endpoint Management (UEM) and automation platform. Built to deliver Secure Resilient Operations in the AI-driven threat era, HCL BigFix enables IT and security teams to manage, secure, and remediate endpoints and infrastructure across on-premises, hybrid, and multi-cloud environments at enterprise scale. As frontier AI models such as Mythos accelerate vulnerability discovery and compress exploitation timelines, BigFix helps organizations reduce exposure through near real-time remediation, continuous compliance, and intelligent automation. Enterprises choose HCL BigFix for: - A single-agent, unified platform for endpoint and infrastructure management - Centralized visibility and control across 165M+ endpoints and 120+ operating system variants - Automated patching, continuous compliance, and real-time vulnerability remediation with >99.5% first-pass patch success.

About

GenticFlow is an IT support and endpoint-management platform for internal IT teams and managed service providers. It combines endpoint monitoring, operating-system patching, application inventory, Microsoft 365 management, user support, ticketing, investigations and technician tools in one workspace. Teams can start from a user request, monitoring alert or open ticket, review endpoint findings and recommended next steps, then use approved fixes or remote control, terminal and file-transfer tools. Technicians verify outcomes and keep actions and results with support records. GenticFlow provides built-in ticketing and connects with supported PSA and service-desk systems, plus identity, security, cloud and network tools. Native iOS and Android apps support mobile ticket and endpoint work. Smart is cloud-hosted; Hero adds workflow automation, API and MCP access, and a self-hosted option with a 500-endpoint minimum.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

IT teams

Audience

Internal IT teams and MSPs that want monitoring, patching, tickets and remote support in one platform.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$1.96/endpoint/month
Smart is $1.96/endpoint/month with a 12-month commitment and a 50-endpoint minimum; month-to-month pricing starts at $3.91/endpoint/month. Hero starts at 100 endpoints, and its self-hosted option requires a 500-endpoint minimum. Technician access is included with no per-technician fee. Optional dedicated hosting and onboarding may cost extra. Prices exclude VAT, sales tax, or other applicable taxes.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

HCL Software
Founded: 1991
India
www.hcl-software.com/bigfix

Company Information

GenticFlow Ltd.
Founded: 2025
Ireland
www.genticflow.com

Alternatives

Alternatives

No Alternatives

Categories

Categories

RMM Supported

Integrations

ServiceNow Supported
Airlock Digital Supported
AssetLabs Streamline License Tracker Supported
Axonius Supported
Check Point Exposure Management Supported
Cynerio Supported
Google Workspace Not Supported
HCL BigFix AEX Supported
HCL BigFix Cloud Lifecycle Management Supported
HCL BigFix Service Management Supported
HCL MyXalytics Supported
HCL iAutomate Supported
IBM QRadar SIEM Supported
Jira Service Management Not Supported
Licenseware Supported
Medigate Supported
Microsoft Entra ID Not Supported
Model Context Protocol (MCP) Not Supported
Panaseer Supported
TOPdesk Not Supported

Integrations

ServiceNow Supported
Airlock Digital Not Supported
AssetLabs Streamline License Tracker Not Supported
Axonius Not Supported
Check Point Exposure Management Not Supported
Cynerio Not Supported
Google Workspace Supported
HCL BigFix AEX Not Supported
HCL BigFix Cloud Lifecycle Management Not Supported
HCL BigFix Service Management Not Supported
HCL MyXalytics Not Supported
HCL iAutomate Not Supported
IBM QRadar SIEM Not Supported
Jira Service Management Supported
Licenseware Not Supported
Medigate Not Supported
Microsoft Entra ID Supported
Model Context Protocol (MCP) Supported
Panaseer Not Supported
TOPdesk Supported
Claim HCL BigFix and update features and information
Claim HCL BigFix and update features and information
Claim GenticFlow and update features and information
Claim GenticFlow and update features and information