BIGContacts

BIGContacts

ProProfs
Sugar Sell

Sugar Sell

SugarCRM
+
+

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About

BIGContacts by ProProfs is an industry-leading CRM software that goes above and beyond to suffice your business needs. BIGContacts helps you capture more leads, convert more opportunities and retain more customers. It offers a wide range of features, such as contact management, email marketing, task management, calendar integration, and reporting. BIGContacts is a highly acclaimed tool in the marketplace due to its ease of use, robust functionality, and exceptional customer service. Its comprehensive features and affordable pricing make it a sought-after choice for businesses of all sizes. We're unlocking the potential of every small business with an affordable and easy-to-use solution. Plans starting at only $5 per user - per month!

About

Sugar Sell is a one of a kind Customer Relationship Manager solutions, with functionality that includes sales-force automation, marketing campaigns, customer support, collaboration, mobile CRM, social CRM and reporting. Sugar Sell gives individual and teams back the time they need to increase project focus and interacting with customers to create more sales. Join top leading brands and try Sugar Sell today. Sugar Sell gives you what other customer management software solutions wish they could: The guarantee of an outstanding user experience. Sugar is the 4x winner for satisfaction, reliability and tech support in PCMag’s Business Choice Awards. The real power of our platform is in the story that it tells—about your customers, your company and the future of your business. It’s the customer experience solution to use when you want to empower every employee with the right information, at the right time, before they even ask.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Built exclusively for small businesses

Audience

Small to large enterprises a robust CRM software across all industries.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Forever free plan for startups with 100 contacts. Paid starts at $9.99/user/month with a 15-day free trial.
Free Version
Free Trial

Pricing

$40 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.5 / 5
design 5.0 / 5
support 4.5 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • BIGContacts has completely changed how I manage my contacts. Having all the details—names, emails, and past interactions—in one place makes it easy to stay organized and pick up conversations seamlessly, even after a long time. The custom fields feature is quite helpful for tracking specific information. The email marketing tools are also excellent. Automating campaigns saved me so much time, and the ability to personalize emails and segment contacts for targeted messages really boosted engagement.
  • BIGContacts CRM has taken our email marketing and workflow automation to new heights, making our business operations more streamlined and efficient. We can segment our contacts based on various criteria, ensuring that our messages reach the right audience at the right time. Additionally, we can assign follow-up tasks, send automated reminders, and triggering specific actions based on customer behavior.

Cons

  • It would be great if BIGContacts offered a downloadable or on-premise version for businesses that prefer offline access or have specific security needs. However, the cloud-based setup works well for flexibility and convenience, so it’s not a major drawback.
  • We would like to see more advanced search and filtering options in the upcoming versions of the application.

Pros & Cons from Real Users

Pros

  • It has a rich feature set that covers all aspects of sales automation, from lead generation and management to quoting and contract negotiation, forecasting and reporting. AI-powered data analytics can be created that can provide insights and recommendations for sales reps and managers, such as next best actions, opportunity scoring, and pipeline status. It features useful Dashlet reports that can display key metrics and data on the dashboard, allowing users to monitor their performance and progress at a glance. It is tightly integrated with help desk and marketing platforms such as Sugar Serve and Sugar Market, creating a seamless customer journey across different touch points. Sugar Sell has great developer tools for customization, allowing users to edit each module, report, and portal to their specific needs and preferences. Sugar Sell also supports multiple languages and currencies, making it suitable for global businesses.

Cons

  • It is complex enough to require a significant learning curve for new users, especially those who want to take advantage of its customization and integration capabilities. Users may need to invest time and resources in training and support to get the most out of the software. It has a boring list-based user interface that may not appeal to some users who prefer a more modern and intuitive design. The UI could be more customizable or better designed to improve user experience and engagement. It is expensive, especially at the higher price levels. Users may have to pay more for additional features, integrations, or storage. Sugar Sell may not be the best option for small businesses or those with limited budgets.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ProProfs
Founded: 2006
United States
www.bigcontacts.com

Company Information

SugarCRM
Founded: 2004
United States
www.sugarcrm.com

Alternatives

Alternatives

monday CRM

monday CRM

monday.com
HubSpot CRM

HubSpot CRM

HubSpot
ProProfs Polls

ProProfs Polls

ProProfs
SalesNOW

SalesNOW

Interchange Solutions

Categories

Categories

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Contact Management Features

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Contact Management Features

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Lead Management Features

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Sales Force Automation Features

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Integrations

ActiveCampaign
Campaign Monitor
Constant Contact
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
HubSpot Operations Hub
Mailchimp
Zendesk
1voice
Aritic PinPoint
Bloobirds
Fieldmagic
Freshservice
Hootsuite
Ion
Mapsimise
RT Telephony
Skail
Yeastar Cloud PBX

Integrations

ActiveCampaign
Campaign Monitor
Constant Contact
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
HubSpot Operations Hub
Mailchimp
Zendesk
1voice
Aritic PinPoint
Bloobirds
Fieldmagic
Freshservice
Hootsuite
Ion
Mapsimise
RT Telephony
Skail
Yeastar Cloud PBX
Claim BIGContacts and update features and information
Claim BIGContacts and update features and information
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Claim Sugar Sell and update features and information