BigChange vs. Housecall Pro Comparison


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About BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one simple to use and easy to integrate platform, BigChange liberates you from inefficient paper-based processes and the complexity of multiple different technology systems that hold your business back. Loved by office and field teams alike, our customers are achieving industry-leading results and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a mobile workforce of 10 or 100, we’re here to make a big difference to the way you work and to help your business grow stronger.	About Housecall Pro is a top-rated, all-in-one business solution that helps home service professionals work simpler and grow smarter. With easy-to-use digital tools for scheduling and dispatching jobs, managing payments, automating marketing efforts, and more, Housecall Pro helps Pros efficiently manage every aspect of their business all in one place. This all-in-one tool allows professionals to offer their customers something their competitors are not able to. Housecall Pro allows businesses to move away from pen & paper to digital, streamlining their workflow and operations. Best of all, it's affordable and it even assists in helping small businesses transfer and import their existing client database with ease.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Service Industry with field-based teams, including construction, maintenance and environmental businesses.	Audience Housecall Pro saves valuable time for all home service professionals across plumbing, electrical, carpet cleaning, HVAC, housekeeping, handyman, window cleaning, locksmith, and many other industries.
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing £69.95 per user per month Free Version Free Trial	Pricing $59.00/month Basic: $59/mo Essentials: $149/mo MAX Contact for price Free Version Free Trial
Reviews/Ratings Overall 4.4 / 5 ease 4.4 / 5 features 4.4 / 5 design 4.4 / 5 support 4.5 / 5 Read all reviews	Reviews/Ratings Overall 4.9 / 5 ease 4.9 / 5 features 4.9 / 5 design 4.8 / 5 support 4.7 / 5 Read all reviews
Pros & Cons from Real Users Pros Nothing that other systems cant deliver despite the promises at the start by the salesman, typical pressure tactics to get you to sign up on that day should have raised alarm bells. Tracking feature is fantastic. Allows you to monitor the teams location to in turn keep the client updated. The teams live speed and driving habits are also shown on the tracking feature. You can run a wide range of reports. Very friendly technicians who are always there to help. Being able to manage the business flow from client lead to invoice within one system. - CRM - Plan Schedule Dispatch - Road Crew Support - Alerting Very easy to change over to from our old time taking system to BigChange! Made all our jobs easier in the back office and also made my company more efficient. The BigChange system is how we run the whole company. We send jobs, track jobs, track timing, engineers, send invoices, track finances etc. etc. Cons Big Change, BIG promises that they fail to deliver, no help with transition from an existing system and no help at all (unless you pay extra of course) with the bespoke elements of the system that they claim during the sales and onboarding process will be no problem to integrate. As soon as you sign up and the pro-forma and direct debits have been arranged you struggle to hear from anyone. This system has cost my company a fortune and we are going back to our original system as its was far more user friendly and efficient, I will ask all of my staff members to provide an honest non -biased review of Big Change where it relates to their particular user experiences in their various roles, this has been a Big Mistake for a VERY EXPENSIVE system that fails to deliver. I have not come across anything that I don't like. Improvement can be made within the stock movements. I wish we had this system in earlier knowing now how much it would benefit our company. The ergonomics of the system can be improved slightly, but this is the only thing I can see wrong with it.	Pros & Cons from Real Users Pros We had no idea how much of an advantage HCP would be in managing our business for records, history, billing and management. Housecall Pro has helped me grow my business and present professionally in my services. Being a one man operation I look at ways to be as professional as possible, having Housecall Pro is essential in this. My clients love the automated text of their appointments along with when I am en route to their homes. Communication is key in the service industry, HCP saves me tons of phone calls and time spend coordinating my schedule. Professional Appearance, Text Messaging Notifications, Easy to use, so many features that it's sometimes hard to know ALL that it can do for you. I enjoy how easy it is to navigate the schedule, add so many features through their apps, all my techs can see important messages between customer, quick books tabs, reviews, etc. We're HVAC and pros for us are: 1. affordability 2. ease of use 3. integration with other apps 4. marketing features 5. CUSTOMERS LIKE THE SOFTWARE! Cons As we add more employees the scheduling window can be difficult to manage. I would say as a smaller company I don’t have any issues with the software. It does exactly what I need it to do for me. I could see how larger companies may not get all the features they’re looking for, but for me it works well. Lack of Parts Inventory is the biggest complaint. I don’t like that call backs aren’t flagged, I want my csr to be able to reschedule calls without having to go through each call, I don’t like how long the transactions take to hit the bank and I have to add another charge to make it an instant payout, the price to add on additional service techs, the inability to create easier proposals, and SO MUCH MORE. Bookkeeping integration with QuickBooks is tricky. The wait time for the "blue-bubble" user chat is too slow. I've noticed this problem over the last six months, and needs improving.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information BigChange Founded: 2013 United Kingdom www.bigchange.com	Company Information Housecall Pro Founded: 2013 United States www.housecallpro.com
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Categories Building Maintenance CMMS Delivery Management Electrical Contractor Equipment Maintenance Equipment Management Facility Management Field Service Management Garage Door Handyman HVAC Inspection Maintenance Management Pest Control Plumbing Preventive Maintenance Public Works Remote Visual Inspection Scheduling Security System Installer Service Dispatch Tradesman Job Management Work Order Workforce Management	Categories Appliance Repair Appointment Scheduling Billing and Invoicing Business Management Cleaning Services Construction Accounting Electrical Contractor Electrical Estimating Employee Scheduling Field Service Management Home Services HVAC Landscape Management Pest Control Plumbing Quoting Scheduling Service Dispatch Tradesman Job Management Work Order Workforce Management
Electrical Contractor Features Billing & Invoicing Commercial / Industrial Contract Management Customer Database Electronic Signature Mobile Access Quotes / Estimates Scheduling Time Tracking Work Order Management Field Service Management Features Billing & Invoicing Contact Database Contract Management Customer Database Dispatch Management Electronic Signature Inventory Management Mobile Access Payment Collection in the Field Quotes / Estimates Routing Scheduling Service History Tracking Time Clock Work Order Management HVAC Features Billing & Invoicing Customer Database Dispatch Management Inventory Control Job Management Maintenance Scheduling Mobile Access Quotes / Estimates Routing Scheduling Service History Tracking Technician Management Work Order Management Pest Control Features Billing & Invoicing Customer Service History Dispatch Management Fleet Management Inventory Control Mobile Access Pest Activity Tracking Pesticide Usage Tracking Property Layouts Quotes / Estimates Scheduling Plumbing Features Billing & Invoicing Customer Database Dispatch Management Inventory Control Job Management Mobile Access Quotes / Estimates Routing Scheduling Service History Tracking Technician Management Work Order Management Scheduling Features Alerts/Notifications Appointment Scheduling Automated Scheduling Calendar Management Class Scheduling Employee Scheduling Facility Scheduling Group Scheduling Interview Scheduling Meeting Room Booking Multi-Location Online Scheduling Payment Processing Real-time Scheduling Reservations Resource Scheduling Room Booking Management Service Dispatch Features Billing & Invoicing Call Center Management Contract Management Customer Database Inventory Control Job Management Job Tracking Mobile Access Routing Scheduling Self Service Portal Service History Tracking Technician Management Work Order Management Tradesman Job Management Features Contract Management Customer Database Dispatch Management For Builders For Electricians For Field Service Businesses For HVAC For Plumbers For Roofers Invoicing Job Tracking Payments Quoting Reporting Scheduling Time Tracking Work Order Features Contract Management Customer Database Dispatch Management Inventory Control Job Management Preventive Maintenance Quotes / Estimates Recurring Appointments Routing Scheduling Task Management Workforce Management Features Budgeting & Forecasting Contractor Management Employee Lifecycle Management Labor Projection Performance Appraisal Recruiting Management Scheduling Skills Tracking Time & Attendance Variable Workforce Show More Features Building Maintenance Features Asset Tracking Commercial Properties Customer Database Dispatch Management Inventory Management Job Costing Job Management Maintenance Scheduling Residential Properties Routing Scheduling Work Order Management CMMS Features Asset Tracking Calibration Management Inventory Control Key & Lock Management Mobile Access Preventive Maintenance Purchasing Scheduling Service History Tracking Technician Management Work Order Management Delivery Management Features Customer Portal Dispatch Management Driver ETA Driver Management For Courier Services For Freight For Restaurants Order Tracking Routing Scheduling Signature Capture Surveys & Feedback Equipment Maintenance Features Customer Database Dispatch Management Equipment Tracking Inventory Control Job Management Maintenance Scheduling Warranty Tracking Work Order Management Facility Management Features Asset Management Commercial Properties Equipment Management Facility Scheduling Incident Management Inspection Management Inventory Control Maintenance Tracking Preventive Maintenance Residential Properties Room Scheduling Schools Space Planning Vendor Management Visitor Management Work Order Management Garage Door Features Billing & Invoicing Contract Management Customer Management Dispatch Management Equipment Tracking Inventory Management Job Costing Scheduling Warranty Tracking Handyman Features Billing & Invoicing Dispatch Management Electronic Signature Inventory Management Mobile Payments Payment Processing Quotes / Estimates Time Tracking Work Order Management Inspection Features Appointment Management Customer Database Dispatch Management Equipment Tracking Photos In Reports Print on Site Report Templates Speech Recognition Subcontractor Management Maintenance Management Features Asset Tracking Billing & Invoicing Calibration Management Dispatch Management Inventory Control Inventory Management Key & Lock Management Mobile Access Planning Calendar Predictive Maintenance Preventive Maintenance Purchasing Scheduling Service History Tracking Technician Management Work Order Management Preventive Maintenance Features Condition Monitoring Inspection Management Maintenance Scheduling Mobile Access Predictive Maintenance Purchasing Reminders To-Do List Vendor Management Work Order Management Public Works Features Billing & Invoicing Compliance Management Contract Management Customer Database Document Management Equipment Maintenance Fixed Asset Management Job Costing Project Management Service Request Management Work Order Management Security System Installer Features Billing & Invoicing Customer Management Document Imaging Inventory Management Job Costing Lead Management Quotes / Estimates Scheduling Work Order Management	Field Service Management Features Billing & Invoicing Contact Database Contract Management Customer Database Dispatch Management Electronic Signature Inventory Management Mobile Access Payment Collection in the Field Quotes / Estimates Routing Scheduling Service History Tracking Time Clock Work Order Management HVAC Features Billing & Invoicing Customer Database Dispatch Management Inventory Control Job Management Maintenance Scheduling Mobile Access Quotes / Estimates Routing Scheduling Service History Tracking Technician Management Work Order Management Pest Control Features Billing & Invoicing Customer Service History Dispatch Management Fleet Management Inventory Control Mobile Access Pest Activity Tracking Pesticide Usage Tracking Property Layouts Quotes / Estimates Scheduling Plumbing Features Billing & Invoicing Customer Database Dispatch Management Inventory Control Job Management Mobile Access Quotes / Estimates Routing Scheduling Service History Tracking Technician Management Work Order Management Scheduling Features Alerts/Notifications Appointment Scheduling Automated Scheduling Calendar Management Class Scheduling Employee Scheduling Facility Scheduling Group Scheduling Interview Scheduling Meeting Room Booking Multi-Location Online Scheduling Payment Processing Real-time Scheduling Reservations Resource Scheduling Room Booking Management Service Dispatch Features Billing & Invoicing Call Center Management Contract Management Customer Database Inventory Control Job Management Job Tracking Mobile Access Routing Scheduling Self Service Portal Service History Tracking Technician Management Work Order Management Tradesman Job Management Features Contract Management Customer Database Dispatch Management For Builders For Electricians For Field Service Businesses For HVAC For Plumbers For Roofers Invoicing Job Tracking Payments Quoting Reporting Scheduling Time Tracking Work Order Features Contract Management Customer Database Dispatch Management Inventory Control Job Management Preventive Maintenance Quotes / Estimates Recurring Appointments Routing Scheduling Task Management Workforce Management Features Budgeting & Forecasting Contractor Management Employee Lifecycle Management Labor Projection Performance Appraisal Recruiting Management Scheduling Skills Tracking Time & Attendance Variable Workforce Show More Features Appointment Scheduling Features Appointment Reminders Automated Scheduling Calendar Sync Client Database Group Scheduling Mobile Access Multi-Location Online Booking Online Payments Recurring Appointments Room Booking Management Billing and Invoicing Features Billing Portal Contact Database Contingency Billing Customer Portal Customizable Invoices Dunning Management Hourly Billing Invoice History Mobile Payments Multi-Currency Online Invoicing Online Payments Payment Processing Project Billing Recurring/Subscription Billing Service Ticket Billing Tax Calculator Business Management Features Billing & Invoicing CRM Employee Management Financial Management Inventory Management Marketing Management Order Management Point of Sale (POS) Project Management Purchasing Scheduling Time & Expense Tracking Training Management Vendor Management Cleaning Services Features Billing & Invoicing Client Management Dispatch Management Inventory Control Job Management Mobile Access Payroll Management Quotes / Estimates Recurring Appointments Routing Scheduling Service History Tracking Work Order Management Employee Scheduling Features Appointment Management Automated Scheduling Calendar Management Employee Database Group Scheduling Messaging Mobile Access Payroll Management Reporting/Analytics Resource Management Schedule Distribution Scheduling Shift Scheduling Shift Swapping Time Clock Time Tracking Vacation / Leave Tracking Landscape Management Features Billing & Invoicing Contract Management Customer Database Dispatch Management Groundskeeping Inventory Control Irrigation Tracking Job Management Landscape Design Mobile Access Payroll Management Plant Database Quotes / Estimates Routing Scheduling & Appointments Work Order Management Quoting Features Automated Quoting Catalog Management Client Portal Contact Management Customer Accounts Customizable Branding Discount Management Forms Creation Pricing Management Product Configurator Proposal Management
Integrations QuickBooks Online QuickBooks Online Advanced AccessOwl Agave Broadly Force Fleet Tracking Google Maps HomeBinder Mailchimp Microsoft Dynamics 365 ReferPro Schedule Engine SendGrid Stackreaction SurgePoint TrueReview Twilio Xero dolfyn Show More Integrations View All 8 Integrations	Integrations QuickBooks Online QuickBooks Online Advanced AccessOwl Agave Broadly Force Fleet Tracking Google Maps HomeBinder Mailchimp Microsoft Dynamics 365 ReferPro Schedule Engine SendGrid Stackreaction SurgePoint TrueReview Twilio Xero dolfyn Show More Integrations View All 37 Integrations
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