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About

Customizable online community platform to connect, engage, and retain users. Bettermode is a cloud-based online community software empowering the new generation of branded communities. Enable your users to discuss and connect under your brand. Users can write articles, ask questions, submit answers, create polls, upvote, comment, and share multiple types of content. Leverage our highly modular community platform, native integrations, widgets, and API to create thriving customer communities. Enjoy the flexibility of premade templates to visually build your unique community. Fully adaptable to your brand guidelines and navigation structure of the primary site or product. Embeddable widgets to add community experience in the customer journey. Extensive API and app store with 20+ Integrations with leading third-party apps (including Zapier).

About

Automate your operational processes and simplify your workflow with Zoho Connect. Designed for businesses of all sizes, this reliable, cloud-based project collaboration tool promotes faster communication and better collaboration amongst teams. Powerful and scalable, Zoho Connect helps users build an enterprise social network so that workers can collaborate and connect on projects in a seamless and cost-efficient manner. With Zoho Connect, users can effectively hold real-time discussions, share ideas, create their own apps, contact anyone in the network, build their knowledge base, manage their work plans, and more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer and partner communities

Audience

Zoho Connect serves small and mid-size businesses, large enterprises, nonprofits, public administrations, freelancers, and more.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$49/month
Free Version
Free Trial

Pricing

$1/user/month
Internal network:
Enterprise plan: $1 per user/month | $10 per user/year
Ultimate plan: $3 per user/month | $30 per user/year

External network:
Enterprise plan (Unlimited users): $115 per month | $1150 per year
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 4.7 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.7 / 5
support 4.3 / 5

Pros & Cons from Real Users

Pros

  • We were looking to use a community software to give our customers a voice with a community built around of consumer electronics brand. We evaluated different community platforms but Tribe was the most comprehensive community platform. Personally, I like how customisable it is -- you can just mould it to adapt your brand guidelines and showcase the exact social elements on the community site. We could easily integrate it into our website and mobile app thanks to its powerful API and SDK.
  • The support team and customer success managers are the true experts at answering questions and will help you implement all kinds of useful great ideas. Here are the key pointers: - Straightforward setup and configuration - Relatively easy integration using the API - Simple functionality and easy to navigate through the admin panel - Cost effective compared to other products based on the available features - Dedicated and super responsive account managers
  • When we decided to migrate from an existing community solution, initially it seemed very challenging. However, Tribe team really made it fast and easy by having the right migration processes and tools. Their community success team was always available to handle issues and requests. What I liked very much about Tribe is the simplicity of their core platform that can be extended with different apps based on my community need. We got all these great solutions at a fraction of cost we used to spend on the previous platform.

Cons

  • The direct communication between users was not available. They claimed it’s already on the company’s roadmap. Can’t wait to have it activated for our community.
  • Some features were not working as expected at the beginning. However, the strong support team fixed the bugs in a very short time.
  • Tribe did not provide us with any mobile app but to be fair the messenger integration was a great replacement. Their idea that people do not want to just install another mobile app sounded reasonable.

Pros & Cons from Real Users

Pros

  • Zoho Connect is the essential service for a large group of employees to easily connect, share ideas, generate discussions and have a fluent conversation at all times, the first thing I liked about this platform is the ability it has to allow me to create a wall As a company, this wall is quite beneficial for me, since within this section you can create various publications, have reactions to publications, comment on publications, share important company material through this medium, it helps all employees stay informed about the latest information that has been shared regarding the company. In addition, I love that this platform has extensive integration when doing collaborative work, this platform provides me with a section where I can work as a team, share files, share documents related to an activity, integrate it with the calendar, these groups They provide me with the perfect space to be able to meet with my work team and to be able to enhance results by constantly working and collaborating.
  • Zoho Connect is a very effective tool that helps me to increase team collaboration. I can also mention that it is a very versatile tool, easy to handle, uncomplicated, and with a great variety among its functionalities. I have been able to make long-distance remote connections and create internal conferences quickly. This software has an essential tool, and it is about the calendar of events since I can have everything measured and with a wide range of facilities around the planning objectives.
  • Zoho Connect app supports multi-platforms. It gives you a place to collaborate with a team and share your ideas. You can also share files with real-time conversation system. It increases teamwork efforts and group skills.

Cons

  • Registration within Zoho Connect is completely free, which allows new users to use the platform at no cost, however, this free version is one of the first things that I did not like about this platform, this free version is extremely limited, it has limits on the number of posts you can create on your business wall, in addition, it also limits the number of participants that may be in a collaborative work area, which greatly limits large-scale participation in a specific activity, my My opinion is that this free version should expand its limits and allow many more users to test the platform more fully. The other problem that I got is that the integrated editors for documents are not so complete, which causes the user to not be able to modify both Word files or documents or PowerPoint presentations, these built-in editors by default are quite basic and do not allow professional editing. a document within Zoho Connect.
  • It should be noted that the program seems to me very bold and simplifies our objectives to the point of doing an excellent job; it is aligned to the communication between departments impeccably.
  • It offers a great platform to collaborate with the team.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Bettermode
Founded: 2018
Canada
bettermode.com

Company Information

Zoho
Founded: 1996
India
www.zoho.com/connect/

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Categories

Categories

Community Features

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label

Social Networking Features

Activity / News Feed
Advertising Management
Blogs
Data Security
Event Management
Group Management
Media Library
Privacy Options
Real-time Chat
Social Media Integration
Social Media Tagging
User Profiles

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Loyalty Features

Corporate Memberships
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Community Features

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label

Social Networking Features

Activity / News Feed
Advertising Management
Blogs
Data Security
Event Management
Group Management
Media Library
Privacy Options
Real-time Chat
Social Media Integration
Social Media Tagging
User Profiles

Collaboration Features

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Intranet Features

Activity / News Feed
Blogs
Calendar Management
Content Management
Discussions / Forums
Employee Directory
Knowledge Management
Policy Management
Search
Wiki

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Productivity Features

Collaboration
Database Creation
Document Creation
File Sharing
Notes Management
Office Suite
Presentation Tools
Project Management
Task Management
Team Chat

Integrations

Google Calendar
Slack
Stackreaction
Zapier
Axis LMS
Botmaker
Constant Contact Lead Gen & CRM
Easyflow
Evidence
Facebook
Integrately
Intercom
KonnectzIT
Lucidchart
Mazaal AI
Microsoft OneDrive
Retently
WiserNotify
Zoho Directory
Zoho Projects

Integrations

Google Calendar
Slack
Stackreaction
Zapier
Axis LMS
Botmaker
Constant Contact Lead Gen & CRM
Easyflow
Evidence
Facebook
Integrately
Intercom
KonnectzIT
Lucidchart
Mazaal AI
Microsoft OneDrive
Retently
WiserNotify
Zoho Directory
Zoho Projects
Claim Bettermode and update features and information
Claim Bettermode and update features and information
Claim Zoho Connect and update features and information
Claim Zoho Connect and update features and information