Bettermode

Bettermode

5.0 out of 5 stars
Invision Community

Invision Community

2.0 out of 5 stars
Bettermode Invision Community

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Bettermode:

About

Customizable online community platform to connect, engage, and retain users. Bettermode is a cloud-based online community software empowering the new generation of branded communities. Enable your users to discuss and connect under your brand. Users can write articles, ask questions, submit answers, create polls, upvote, comment, and share multiple types of content. Leverage our highly modular community platform, native integrations, widgets, and API to create thriving customer communities. Enjoy the flexibility of premade templates to visually build your unique community. Fully adaptable to your brand guidelines and navigation structure of the primary site or product. Embeddable widgets to add community experience in the customer journey. Extensive API and app store with 20+ Integrations with leading third-party apps (including Zapier).
Invision Community:

About

Invision Community features a fully-loaded support desk. If you want to take support a step further, easily integrate with Zendesk to communicate top-level help and feedback. Beef up your customer relationship management services with their suite of applications focused on customer service, marketing automation, analytics and application development. Enable staff to focus on more important tasks, rather than repeating the same answers over and over. Automatically highlight the best support content from your community on Facebook & Twitter, for even better visibility. Customers can access your support community any time, from anywhere, on any device. Answers can be ranked based on their accuracy, with higher ranked answers displayed first. Staff and the original poster can also choose the best answer.
Bettermode:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Invision Community:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Bettermode:

Audience

Customer and partner communities
Invision Community:

Audience

Brands searching for a complete Community solution
Bettermode:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Invision Community:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
Bettermode:

API

Offers API Not Supported
Invision Community:

API

Offers API Not Supported
Bettermode:

Screenshots and Videos

Invision Community:

Screenshots and Videos

Bettermode:

Pricing

$49/month
Free Version Not Supported
Free Trial Supported
Invision Community:

Pricing

$75 per month
Free Version Not Supported
Free Trial Supported
Bettermode:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 4.7 / 5
support 5.0 / 5
Invision Community:

Reviews/Ratings

Overall 2.0 / 5
ease 2.0 / 5
features 3.0 / 5
design 2.0 / 5
support 2.0 / 5
Bettermode:

Pros & Cons from Real Users

Pros

  • We were looking to use a community software to give our customers a voice with a community built around of consumer electronics brand. We evaluated different community platforms but Tribe was the most comprehensive community platform. Personally, I like how customisable it is -- you can just mould it to adapt your brand guidelines and showcase the exact social elements on the community site. We could easily integrate it into our website and mobile app thanks to its powerful API and SDK.
  • The support team and customer success managers are the true experts at answering questions and will help you implement all kinds of useful great ideas. Here are the key pointers: - Straightforward setup and configuration - Relatively easy integration using the API - Simple functionality and easy to navigate through the admin panel - Cost effective compared to other products based on the available features - Dedicated and super responsive account managers
  • When we decided to migrate from an existing community solution, initially it seemed very challenging. However, Tribe team really made it fast and easy by having the right migration processes and tools. Their community success team was always available to handle issues and requests. What I liked very much about Tribe is the simplicity of their core platform that can be extended with different apps based on my community need. We got all these great solutions at a fraction of cost we used to spend on the previous platform.

Cons

  • The direct communication between users was not available. They claimed it’s already on the company’s roadmap. Can’t wait to have it activated for our community.
  • Some features were not working as expected at the beginning. However, the strong support team fixed the bugs in a very short time.
  • Tribe did not provide us with any mobile app but to be fair the messenger integration was a great replacement. Their idea that people do not want to just install another mobile app sounded reasonable.
Invision Community:

Pros & Cons from Real Users

Pros

  • We chose “Invison Power Board” (IPB) from Invision Power Systems (IPS) as the tool for this since it had one for our offering critical functionality. The software had also been around for 10-20 years (depending on how you count a major version upgrade) and could be expected to be stable. This explains why we stayed on board through an 18-month-long orgy of bug reports.

Cons

  • The site was plagued by quite a few issues. We estimate that our 18-month-long process until failure, would have taken us about 6 months with a stable and fully documented software, and an open-minded Support.
Bettermode:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Invision Community:

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported
Bettermode:

Company Information

Bettermode
Founded: 2018
Canada
bettermode.com
Invision Community:

Company Information

Invision Community
Founded: 2002
United States
www.invisioncommunity.com
Bettermode:

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Bettermode:

Categories

Community Supported
Customer Loyalty Supported
Social Networking Supported
Invision Community:

Categories

Community Supported
Portal Supported
Bettermode:

Community Features

Content Management Supported
Content Moderation Supported
Discussions / Forums Supported
Event Management Supported
Group Management Supported
Ideation / Crowdsourcing Supported
Member Directory Supported
Membership Management Supported
Social Media Management Not Supported
Website Management Supported
White Label Not Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Supported
Live Chat Not Supported
Video Content Not Supported

Customer Loyalty Features

Corporate Memberships Not Supported
CRM Not Supported
Customer Activity Tracking Supported
Discount Management Not Supported
Gift Card System Not Supported
Loyalty Card System Not Supported
Member Portal Supported
Membership Management Supported
No-Card Loyalty System Not Supported
Referral Tracking Not Supported
Rewards Management Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Not Supported

Social Networking Features

Activity / News Feed Supported
Advertising Management Not Supported
Blogs Supported
Data Security Supported
Event Management Supported
Group Management Supported
Media Library Supported
Privacy Options Supported
Real-time Chat Supported
Social Media Integration Supported
Social Media Tagging Not Supported
User Profiles Supported
Invision Community:

Community Features

Content Management Supported
Content Moderation Supported
Discussions / Forums Supported
Event Management Supported
Group Management Supported
Ideation / Crowdsourcing Supported
Member Directory Supported
Membership Management Supported
Social Media Management Supported
Website Management Supported
White Label Not Supported

Portal Features

Chat Not Supported
Collaboration Supported
Content Management Supported
Document Management Supported
File Sharing Supported
Search Supported
Bettermode:

Integrations

Salesforce Supported
Stackreaction Supported
Zapier Supported
Activepieces Supported
Axis LMS Supported
Easyflow Supported
Evidence Supported
Google Analytics Supported
Jira Work Management Not Supported
Leo Supported
Mapbox Not Supported
Mazaal AI Supported
Mixpanel Supported
SendGrid Supported
Shopify Supported
Slack Supported
Stripe Supported
WiserNotify Supported
Workers by Delos Not Supported
Wufoo Supported
Invision Community:

Integrations

Salesforce Supported
Stackreaction Supported
Zapier Supported
Activepieces Not Supported
Axis LMS Not Supported
Easyflow Not Supported
Evidence Not Supported
Google Analytics Not Supported
Jira Work Management Supported
Leo Not Supported
Mapbox Supported
Mazaal AI Not Supported
Mixpanel Not Supported
SendGrid Not Supported
Shopify Not Supported
Slack Not Supported
Stripe Not Supported
WiserNotify Not Supported
Workers by Delos Supported
Wufoo Not Supported
Bettermode:
Claim Bettermode and update features and information
Claim Bettermode and update features and information
Invision Community:
Claim Invision Community and update features and information
Claim Invision Community and update features and information