Bettermode vs. Influitive Comparison


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About Customizable online community platform to connect, engage, and retain users. Bettermode is a cloud-based online community software empowering the new generation of branded communities. Enable your users to discuss and connect under your brand. Users can write articles, ask questions, submit answers, create polls, upvote, comment, and share multiple types of content. Leverage our highly modular community platform, native integrations, widgets, and API to create thriving customer communities. Enjoy the flexibility of premade templates to visually build your unique community. Fully adaptable to your brand guidelines and navigation structure of the primary site or product. Embeddable widgets to add community experience in the customer journey. Extensive API and app store with 20+ Integrations with leading third-party apps (including Zapier).	About Influitive allows you to build a community of advocates and invite your customers, developers, partners, and employees to complete challenges, referrals, product reviews, social media posts, and more. As they complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Easily visualize and report on all activities completed and the ROI of those activities, while integrating with your CRM and marketing automation platform to guide members through the entire customer journey.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Customer and partner communities	Audience B2B companies
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $49/month Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 4.7 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 4.9 / 5 ease 4.8 / 5 features 4.4 / 5 design 4.9 / 5 support 4.4 / 5 Read all reviews
Pros & Cons from Real Users Pros We were looking to use a community software to give our customers a voice with a community built around of consumer electronics brand. We evaluated different community platforms but Tribe was the most comprehensive community platform. Personally, I like how customisable it is -- you can just mould it to adapt your brand guidelines and showcase the exact social elements on the community site. We could easily integrate it into our website and mobile app thanks to its powerful API and SDK. The support team and customer success managers are the true experts at answering questions and will help you implement all kinds of useful great ideas. Here are the key pointers: - Straightforward setup and configuration - Relatively easy integration using the API - Simple functionality and easy to navigate through the admin panel - Cost effective compared to other products based on the available features - Dedicated and super responsive account managers When we decided to migrate from an existing community solution, initially it seemed very challenging. However, Tribe team really made it fast and easy by having the right migration processes and tools. Their community success team was always available to handle issues and requests. What I liked very much about Tribe is the simplicity of their core platform that can be extended with different apps based on my community need. We got all these great solutions at a fraction of cost we used to spend on the previous platform. Cons The direct communication between users was not available. They claimed it’s already on the company’s roadmap. Can’t wait to have it activated for our community. Some features were not working as expected at the beginning. However, the strong support team fixed the bugs in a very short time. Tribe did not provide us with any mobile app but to be fair the messenger integration was a great replacement. Their idea that people do not want to just install another mobile app sounded reasonable.	Pros & Cons from Real Users Pros Influitive has been a leader in this space and provides tons of thought leadership and guidance on how to build and manage an effective advocacy and engagement program. Additionally, they deliver webinars and materials to keep administrators "on their game" throughout the year and highlight the successes of their customers. The tool itself is relatively flexible to meet individual needs (can turn features on & off, sign-on feature options, etc.) and has enough pre-baked content to get you going. The Influitive team is also highly responsive, whether to smaller technical questions or larger strategic ones. - Intuitive user interface. - Has saved us so much time trying to identify advocates - Super quick and helpful support (both CSM and support team) - It feels like they really listen to their customers and the feedback they are given. - Overall an incredible and helpful platform. You can really grow an advocacy program with this tool. I like the gamification and automation of rewards. The UX is really nice and you can now do more with branding your hub. Some of the new features are super helpful - like lenses, to be able to see exactly what the hub looks like in the eyes of your customer - this was lacking before. Influitive allows my company to have a customer-driven space for our most active and excited clients to promote our products. Customer service is incredible. Influitive is a great way to organize and empower your organizations top customers, and to keep them happy and engaged. This pool of customers is the best resource for many things from product feedback to references and Influitive helps make it all happen. Cons Integrations can be difficult to work with, so if that's important to you, get your technical folks involved before making a decision. - There are some minor feature upgrades that we could get faster but working for a software company, I know that product updates can take time. The support has been lacking in the past, however, I have noticed significant improvements in the past year. The account management teams seem more customer-oriented as well. Running 2 hubs from one instance proves challenging - the UI of the admin side of the hub makes managing challenges difficult, visually. The custom reporting is complicated. Influitive is constantly re-evaluating features, putting out beta testing, and growing with feedback. Not much to say for cons - there are little issues that come up, but Influitive is pretty good about listening to customer feedback.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Bettermode Founded: 2018 Canada bettermode.com	Company Information Influitive Founded: 2010 Canada influitive.com
Alternatives Influitive	Alternatives PartnerStack
Disciple Disciple Media	Kommo QSOFT
Open Social	Club Club (formerly Brandbassador)
Chaordix Community Platform Chaordix	Kangaroo Rewards
Higher Logic Thrive Higher Logic View All	Mention Me View All
Categories Community Supported Customer Engagement Supported Customer Loyalty Supported Customer Satisfaction Supported Social Networking Supported	Categories Community Supported Customer Advocacy Supported Customer Engagement Supported Customer Loyalty Supported Employee Advocacy Supported Referral Supported
Community Features Content Management Supported Content Moderation Supported Discussions / Forums Supported Event Management Supported Group Management Supported Ideation / Crowdsourcing Supported Member Directory Supported Membership Management Supported Social Media Management Not Supported Website Management Supported White Label Not Supported Customer Engagement Features Analytics Supported Churn Management Not Supported Communication Management Supported Community Management Supported Content Syndication Not Supported Feedback Collection Supported Gamification Supported Live Chat Not Supported Video Content Not Supported Customer Loyalty Features Corporate Memberships Not Supported CRM Not Supported Customer Activity Tracking Supported Discount Management Not Supported Gift Card System Not Supported Loyalty Card System Not Supported Member Portal Supported Membership Management Supported No-Card Loyalty System Not Supported Referral Tracking Not Supported Rewards Management Supported Show More Features Customer Satisfaction Features 360 Degree Feedback Not Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Supported Feedback Collection Supported Survey Management Not Supported Social Networking Features Activity / News Feed Supported Advertising Management Not Supported Blogs Supported Data Security Supported Event Management Supported Group Management Supported Media Library Supported Privacy Options Supported Real-time Chat Supported Social Media Integration Supported Social Media Tagging Not Supported User Profiles Supported	Community Features Content Management Supported Content Moderation Supported Discussions / Forums Supported Event Management Supported Group Management Supported Ideation / Crowdsourcing Supported Member Directory Not Supported Membership Management Supported Social Media Management Supported Website Management Not Supported White Label Not Supported Customer Engagement Features Analytics Supported Churn Management Supported Communication Management Not Supported Community Management Supported Content Syndication Not Supported Feedback Collection Supported Gamification Supported Live Chat Supported Video Content Supported Customer Loyalty Features Corporate Memberships Not Supported CRM Not Supported Customer Activity Tracking Supported Discount Management Not Supported Gift Card System Supported Loyalty Card System Not Supported Member Portal Supported Membership Management Supported No-Card Loyalty System Not Supported Referral Tracking Supported Rewards Management Supported Show More Features Customer Advocacy Features Advocate Management Supported Campaign Management Supported Communication Management Supported Community Management Supported Gamification Supported Referral Tracking Supported Reporting/Analytics Supported Rewards Program Supported Social Engagement Supported Employee Advocacy Features Content Controls / Compliance Not Supported Content Library Creation Supported Mobile Access Supported Post Scheduling Supported Push / Email Notifications Supported Reporting / Analytics Supported Social Sharing Gamification Supported Tiered User Permissions Supported Referral Features Affiliate Marketing Not Supported Campaign Management Supported Contact Management Supported Employee Referral Management Supported Feedback Management Supported Lead Engagement Supported Loyalty Program Supported Referral Tracking Supported Rewards Management Supported
Integrations Axis LMS Supported Facebook Supported Salesforce Supported Stackreaction Supported Zapier Supported Easyflow Supported ElectroNeek Supported HubSpot Marketing Hub Not Supported Integrately Supported KonnectzIT Supported Leo Supported LinkedIn Not Supported Mazaal AI Supported Mixpanel Supported Sendoso Not Supported Shopify Supported Slack Supported Telegram Supported TrustRadius Not Supported X (Twitter) Not Supported Show More Integrations View All 25 Integrations	Integrations Axis LMS Supported Facebook Supported Salesforce Supported Stackreaction Supported Zapier Supported Easyflow Not Supported ElectroNeek Not Supported HubSpot Marketing Hub Supported Integrately Not Supported KonnectzIT Not Supported Leo Not Supported LinkedIn Supported Mazaal AI Not Supported Mixpanel Not Supported Sendoso Supported Shopify Not Supported Slack Not Supported Telegram Not Supported TrustRadius Supported X (Twitter) Supported Show More Integrations View All 13 Integrations
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