Sunwave

Sunwave

Sunwave Health
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About

BestNotes is a cloud-based, HIPAA-compliant EHR and CRM built for behavioral health and addiction treatment providers. Streamline your operations from admissions through discharge with powerful tools that enhance efficiency, documentation accuracy, and outcome tracking. Key features: Clinical documentation that supports audit and accreditation compliance Outcome measurement tools Admissions and referral tracking Scheduling and telehealth e-Prescribe and e-MAR Billing and credit card processing Patient and family portals Lab result integration Human resource management Administrative tools and reporting BestNotes allows you to organize and manage inquiries, track referral sources, and link family members to treatment episodes. Improve workflow with integrated treatment planning, group notes, and standardized note templates that reduce duplication and improve consistency. Track outcomes with ease and maintain visibility across your business.

About

Sunwave Health (Sunwave) drives healthy results for mental health and Substance Use Disorder treatment providers through a fully integrated solution that supports the entire treatment journey. Sunwave supports traditional capabilities provided by CRM, EMR, RCM, HR, and billing solutions. But we go further to ensure results. As the only 4th generation, fully integrated treatment journey platform, we drive outcomes using complete analytics, on-demand intelligence, and intuitive reporting. There is a reason we are the highest rated in customer satisfaction. See for yourself. With Sunwave, mental health and Substance Use Disorder treatment providers can attract more qualified patients, accelerate the admissions process, improve care coordination, drive length of stay, improve revenue, and optimize clinical resources.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Organizations seeking an electronic health record and CRM solution to organize and track inquires, referral sources, billing and schedules

Audience

Mental Health Treatment Providers, Substance Use Disorder/Addiction Treatment Providers, Behavioral Health,

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$57 per user per month
$57/user per month for the 10 users. $24/user/month for 11-100th users. $12 users for 101+
Free Version Not Supported
Free Trial Not Supported

Pricing

Contact us for custom pricing
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.5 / 5
ease 4.5 / 5
features 4.6 / 5
design 4.5 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • Amazing support. I always get my questions answered and they always figure out a way to execute the vision I have for our program.
  • I have to admit, I have been using K*** for many years prior to this position. When first introduced to Sunwave, I was not a fan as I was so accustomed to K***. The previous EMR's I have used do not come close to either of these systems. I have now used it for several months and am a huge fan. Especially now that I am able to work on the forms to create an ease of the workflow. This is much easier to do in Sunwave than in K***. The functionality is much easier across the board as well. I also appreciate that Sunwave continues to work on not only making things user friendly, but also keeping up with the times and utilizing technologies that are within Sunwave. Great job.
  • This is one of the easiest and most user friendly EMR's I have used to date. They made the set up and implementation easy. Alex was a no pressure salesman who simply put a solution in front of us. Our implementation specialist Heather was amazing and very attentive to our needs and goals as well as our wish list.
  • The reporting capability is the best I have seen in the industry. Every note can be audited easily before executing Billing. Customer support is always available and responsive.
  • I’d just say like I consult for licensing/accreditation and work with several products and Sunwave is by far my favorite bc of user interface, support, and reporting versatility.

Cons

  • Sometimes navigating the system is difficult. Once I get the support, it all makes sense.
  • Still getting use to reading the MAR's and would like to see improvements made in this area, but I am adapting.
  • I wanted to integrate some of my other software. The only con here is the cost for the monthly integration of an API.
  • Updating certain fields can impact historical data when running reports.
  • I don't see many negatives with this particular EMR software. It is easy to use and a value add to any organization who utilizes it.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

BestNotes
Founded: 2003
United States
www.bestnotes.com

Company Information

Sunwave Health
United States
www.sunwavehealth.com

Alternatives

Alternatives

Foothold

Foothold

Foothold Technology
Lightning Step

Lightning Step

Lightning Step Technologies
QuicDoc

QuicDoc

DocuTrac
Kipu

Kipu

Kipu Systems

Categories

Mental Health Supported
Therapy Supported

Categories

Mental Health Features

Appointment Reminders Supported
Appointment Scheduling Not Supported
Assessment & Treatment Plans Supported
Billing & Invoicing Supported
Claims Management Supported
E-Prescribing Supported
EDI Not Supported
EMR / EHR Supported
HIPAA Compliant Supported
Inpatient / Residential Supported
Multi-Provider Practice Supported
Patient Portal Supported
Personnel Management Not Supported
Progress Notes Supported
Single Provider Practice Supported

Mental Health Features

Appointment Reminders Supported
Appointment Scheduling Supported
Assessment & Treatment Plans Supported
Billing & Invoicing Supported
Claims Management Supported
E-Prescribing Supported
EDI Supported
EMR / EHR Supported
HIPAA Compliant Supported
Inpatient / Residential Supported
Multi-Provider Practice Supported
Patient Portal Supported
Personnel Management Supported
Progress Notes Supported
Single Provider Practice Not Supported

Integrations

Salesforce Supported
Authorize.Net Not Supported
AveaOffice Supported
CallRail Not Supported
CallTrackingMetrics Not Supported
CaredFor Supported
Circle Health Not Supported
EZClaim Medical Billing Supported
Five9 Not Supported
Medsender Not Supported
Microsoft Excel Supported
Service Center Not Supported
Stripe Not Supported
Twilio Not Supported
WordPress Not Supported

Integrations

Salesforce Supported
Authorize.Net Supported
AveaOffice Not Supported
CallRail Supported
CallTrackingMetrics Supported
CaredFor Not Supported
Circle Health Supported
EZClaim Medical Billing Not Supported
Five9 Supported
Medsender Supported
Microsoft Excel Not Supported
Service Center Supported
Stripe Supported
Twilio Supported
WordPress Supported
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