Berkeley Publisher

Berkeley Publisher

Berkeley Bridge
Shelf

Shelf

Shelf.io
+
+

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About

The Berkeley Publisher is the user-friendliest software suite for the development and maintenance of knowledge-intensive applications. Our decision-tree software enables content experts to share their knowledge with their target audience quickly and easily. The Berkeley Publisher is very simple to use but at the same time, it is powerful enough for the most knowledge-intensive applications. The Berkeley Publisher allows you to make decision trees without prior programming knowledge. The decision trees are built graphically and thanks to the familiar Microsoft Office interface, you are quickly accustomed to the software. In addition, the graphical representation ensures that you keep an overview at all times and that you do not get lost in endless codes. The Berkeley Publisher facilitates centralized management of all required knowledge and information. Questions and conditions can be added effortlessly and any changes are implemented easily.

About

Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need. MerlinAI actively listens and suggests answers, responses, recommendations and decision tree content to help drill down to the most accurate solution. Remote workers and agents are also free to browse through your company’s entire content library directly in the tools they use most. Shelf modernizes and centralizes the knowledge tech stack, integrating all your sources, then pushing content and answers everywhere your employees work. Companies with distributed workforces are realizing there’s still room for more efficiency. AI-driven Knowledge Management is solving the biggest challenge holding up your people’s progress: finding answers fast so they can move the needle forward.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Knowledge management platform for businesses

Audience

Distributed teams of all shapes and sizes, including cross-functional teams and functional departments such as Sales, Marketing, Operations, and HR.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$30/mo
Plans starting at $30 a user per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • AI has done a great job of automating data. The speed of obtaining information has increased significantly

Cons

  • Nothing critical was discovered, so far I’m completely satisfied

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Berkeley Bridge
Founded: 2005
Netherlands
www.berkeleybridge.com

Company Information

Shelf.io
Founded: 2015
United States
www.shelf.io

Alternatives

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BAIR
XperiDesk

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Categories

Corporate Wiki Supported

Categories

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Not Supported
Collaboration Supported
Content Management Not Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Not Supported
Knowledge Base Management Supported
Self Service Portal Supported

Knowledge Management Features

Artificial Intelligence (AI) Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Enterprise Content Management (ECM) Features

Archiving & Retention Supported
Collaboration Tools Supported
Content Lifecycle Management Supported
Digital Asset Management Not Supported
Document Management Supported
Electronic Signature Not Supported
Information Governance Supported
Mobile Access Supported
Search Supported
Version Control Supported
Workflow Management Supported

Enterprise Search Features

AI / Machine Learning Supported
eDiscovery Not Supported
Faceted Search / Filtering Supported
Full Text Search Supported
Fuzzy Search Not Supported
Indexing Not Supported
Text Analytics Supported

Integrations

Amazon Connect Not Supported
Ava Protocol Supported
Dropbox Not Supported
Five9 Not Supported
Genesys Cloud CX Not Supported
Google Chrome Not Supported
Google Drive Not Supported
Kustomer Not Supported
Mozilla Firefox Not Supported
NiCE CXone Mpower Not Supported
Salesforce Agentforce Service Not Supported
Slack Not Supported
Zendesk Not Supported

Integrations

Amazon Connect Supported
Ava Protocol Not Supported
Dropbox Supported
Five9 Supported
Genesys Cloud CX Supported
Google Chrome Supported
Google Drive Supported
Kustomer Supported
Mozilla Firefox Supported
NiCE CXone Mpower Supported
Salesforce Agentforce Service Supported
Slack Supported
Zendesk Supported
Claim Berkeley Publisher and update features and information
Claim Berkeley Publisher and update features and information
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