Benchmark PM

Benchmark PM

Benchmark Solutions
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About

Benchmark PM enhances patient engagement from initial intake through final encounter with features such as patient onboarding, easy appointment scheduling, customizable reminders, robust reporting, and user-friendly dashboards. For billing, Benchmark PM simplifies filing, processing, and follow-up with integrated claims management, an integrated clearinghouse, electronic billing, insurance verification, and a versatile payment portal. Benchmark Solutions operates as healthcare practices’ one-stop management solution, comprising of Benchmark EHR software, Benchmark PM software, and Benchmark RCM services. Benchmark Solutions' offerings come together to form a comprehensive electronic toolset that can streamline daily internal operations and increase revenue earned all while improving the overall patient experience. Each piece of the Benchmark Solutions suite is modular so it can easily integrate with other technologies already in place.

About

Independent practices need complete solutions to maximize patient and provider well-being. While each Tebra product is purpose-built to modernize and optimize every step of the patient-practice journey, the combined platform delivers a complete operating system that provides added value for providers and patients alike. Power your connected practice with everything you need to attract new patients and keep current ones through the power of digital presence. Empower patients through every communication touchpoint and deliver a uniquely frictionless experience and convenient access that builds trust and a healthier practice. A modern, certified EHR solution built for the needs of today’s provider, delivering everything your practice needs. This includes robust charting, streamlined documentation, a comprehensive view of patients and their history, eRx, eLabs, telehealth, and more, allowing providers control of how they deliver care.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

A variety of healthcare specialties and small to mid sized independent practices.

Audience

Healthcare providers seeking a tool to modernize and optimize every step of the patient-practice journey

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 1.1 / 5
ease 1.8 / 5
features 1.9 / 5
design 2.0 / 5
support 1.1 / 5

Pros & Cons from Real Users

Pros

  • Tebra offers a fairly decent charting system, which can be a positive aspect of the platform. However, unless you have dedicated assistance, transitioning away from it comes at a steep price—potentially costing thousands just to obtain your own data. This makes the system feel more like a financial trap than a truly provider-friendly solution.
  • Aprima is by far the worst but Tebra is a close second. I say that after using cerner, meditech, epic, aprima, allscripts, and practice fusion. It has so many ridiculous cliquues at times, has errors, goes down, flawed updates, you name it of the "I dont want to deal with.....and Tebra probably has that problem. Avoid this junk at all costs.
  • Nothing. System is difficult to use. Accounting is difficult. Support tries hard but their hands are tied by those above them.
  • Beware of Tebra’s lack of transparency and customer support. Despite not even starting onboarding or accessing the platform, we’ve been repeatedly charged without any explanation. Attempts to get answers are met with impersonal responses, directing us to ‘submit a ticket’ with no resolution. Tebra’s support is inaccessible, with no direct point of contact and vague responses to critical billing issues. This experience has felt unprofessional and even fraudulent, with ongoing charges for a service we’ve yet to use. If you’re considering Tebra, prepare for billing and communication challenges that make this service more frustrating than beneficial.
  • Every good employee left the company. Not many compliments to give here. Good sales pitch, terrible delivery of services paid for.

Cons

  • Tebra presents itself as a comprehensive solution for providers, yet in reality, it falls short in every critical area. The clearinghouse consistently rejects claims, making the billing process inefficient and unreliable. Additionally, the requirement to download a desktop version just to conduct billing is outdated and inconvenient. To make matters worse, customer service is unresponsive, often taking days or even weeks to provide assistance. This platform fails to deliver on its promises, creating more frustration than solutions.
  • Everything, where do you want to start. Horrible customer service. Poor functionality,
  • Tebra allowed an outsider to hack my billing accounts multiple times. Tebra then fraudulently charged a provider's credit card $3000 of fraudulent charges without their knowledge. My billing company lost clients because of these antics by Tebra. No one will communicate or refund the money. Do not trust Tebra.
  • I feel compelled to warn others about our experience with Tebra. Despite not having gone through onboarding or even accessing the product, Tebra has been charging our account regularly. There has been absolutely no communication about what these charges are for, and any attempt to reach out for clarification is met with impersonal responses telling us to ‘submit a ticket’—which results in no actual help or transparency. We haven't had any opportunity to use the platform or even start implementation, so it feels like these charges are completely unfounded. This lack of onboarding and customer support, combined with the unexplained billing, has left us feeling misled and taken advantage of. At this point, it’s hard not to see this as fraudulent behavior, given that we’re paying for a service we haven't received. Tebra’s lack of accountability and transparency is both unprofessional and unethical. I’d strongly recommend steering clear of this company if you want reliable service, clear communication, and a trustworthy partnership. So far, it’s been nothing but frustrating and costly without any benefit to our practice.
  • Terrible customer service. Help desk us unhelpful. SEO is not optimized. Website is not updated even once after GO-LIVE. Rude staff. Would never use this company again.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Benchmark Solutions
Founded: 1978
United States
www.benchmarksystems.com

Company Information

Tebra
United States
www.tebra.com

Alternatives

Benchmark EHR

Benchmark EHR

Benchmark Solutions

Alternatives

DoctorConnect

DoctorConnect

Adtel International
EZDERM EHR

EZDERM EHR

EZDERM
Sevocity EHR

Sevocity EHR

Sevocity
Speedy Claims

Speedy Claims

SpeedySoft

Categories

Ambulatory Supported
Anesthesiology Supported
Chiropractic Supported
Dermatology Supported
Medical Billing Supported
Medical Coding Supported
Medical Scheduling Supported
Ophthalmology Supported
Pathology Supported
Patient Engagement Supported
Patient Experience Supported
Patient Intake Supported
Patient Management Supported
Patient Portal Supported
Patient Scheduling Supported
Pediatric Supported
Physical Therapy Supported
Plastic Surgery Supported
Podiatry Supported
Radiology Supported
Speech Therapy Supported

Categories

Medical Billing Features

Claims Processing Supported
Claims Scrubbing Not Supported
Code & Charge Entry Supported
Compliance Tracking Supported
Customizable Dashboard Supported
Dunning Management Not Supported
Invoice History Supported
Patient Eligibility Checks Supported
Practice Management Supported
Quotes/Estimates Supported
Remittance Advice Supported

Medical Practice Management Features

Claims Management Supported
E-Prescribing Not Supported
EMR / EHR Not Supported
HIPAA Compliant Supported
Insurance Eligibility Verification Supported
Inventory Management Not Supported
Multi-Office Supported
Multi-Physician Supported
Patient Billing Supported
Patient Portal Supported
Patient Records Supported
Patient Registration Supported
Patient Scheduling Supported
Physician Scheduling Supported

Medical Scheduling Features

Appointment Management Supported
Billing & Invoicing Supported
Drag & Drop Supported
Facility Scheduling Supported
Multi-Location Supported
No-Show Tracking Supported
On Call Scheduling Not Supported
Patient Records Supported
Patient Scheduling Supported
Physician Management Supported
Recurring Appointments Supported
Self Service Portal Supported
Staff Scheduling Not Supported

Patient Engagement Features

Appointment Scheduling Supported
Care Planning Supported
Collaboration Supported
Messaging Supported
Mobile Access Supported
Patient Education Not Supported
Patient Portal Supported
Personal Health Record Supported
Progress Tracking Supported
Self Management Supported

Patient Management Features

Admissions Management Supported
Bed Management Not Supported
Discharge Management Supported
Historical Reporting Supported
Patient Flow Management Supported
Patient Location Tracking Not Supported
Patient Monitoring Supported
Real Time Reporting Supported
Waiting Time Tracking Supported

Patient Scheduling Features

Analytics/Reporting Supported
Approval Process Control Not Supported
HIPAA Compliant Supported
Mobile Access Supported
Notifications/Alerts Supported
Online Scheduling Supported
Patient Communications Supported
Patient Intake Supported
Patient Portal Supported
Patient Records Management Supported
Payment Processing Supported
Reminders Supported
SMS Messaging Supported

Revenue Cycle Management Features

Accounts Receivable Supported
Claims Management Supported
Collections Management Supported
EHR/EMR Integration Supported
For Healthcare Supported
ICD-10 Compliance Supported
Insurance Verification Supported
Medical Billing Supported
Patient Portal Supported
Patient Registration Supported
Patient Scheduling Supported
Payment Processing Supported

Chiropractic Features

Appointment Management Supported
Billing & Invoicing Supported
Claims Management Supported
EHR Certified Not Supported
Outcome Assessments Not Supported
Patient Account Management Supported
Patient Records Supported
SOAP Notes Not Supported

Dermatology Features

Claims Management Supported
EMR / EHR Not Supported
HIPAA Compliant Supported
Image Management Supported
Inventory Management Not Supported
Patient Portal Supported
Progress Notes Not Supported
Scheduling Supported
Treatment Plans Not Supported

Occupational Therapy Features

Assessment Management Not Supported
Billing & Invoicing Supported
Care Plan Management Not Supported
Insurance Management Supported
Patient Records Supported
Patient Registration Supported
Patient Scheduling Supported
Practice Management Supported
Progress Tracking Not Supported

Patient Portal Features

Appointment Confirmations Supported
Appointment Scheduling Supported
Bill Payment Supported
Care Plans Not Supported
Care Summaries Supported
EHR-Agnostic Supported
Health Record Access Supported
Intake Forms Supported
Lab Results Supported
Prescription Renewals Supported
Secure Messaging Supported
Video Consultations Supported

Pediatric Features

Admissions Management Supported
Billing & Invoicing Supported
Charge Capture Supported
Clinical Notes Supported
Code Processing Supported
Custom Bundles Not Supported
Electronic Health Record Not Supported
HIPAA Compliant Supported
Practice Management Supported
Scheduling Supported
SMS Messaging Supported
Vaccine Management Not Supported

Physical Therapy Features

Activity Monitoring Not Supported
Appointment Management Supported
Assessments Not Supported
Billing & Invoicing Supported
Exercise Management Not Supported
Insurance Management Supported
Multi-Location Supported
Patient Records Supported
Practice Management Supported
Progress Notes Not Supported
Treatment Plans Not Supported

Plastic Surgery Features

Appointment Management Supported
Before & After Pictures Not Supported
Claims Management Supported
Inventory Management Not Supported
Patient Billing Supported
Patient Flow Management Not Supported
Patient Portal Supported
Patient Records Management Supported
Scheduling Supported

Podiatry Features

Appointment Management Supported
Patient Records Supported

Radiology Features

Audit Trail Supported
Billing & Invoicing Supported
Claims Management Supported
EDI Supported
EMR HL7 Bridge Not Supported
Image Fusion Not Supported
PACS Integration Not Supported
Patient Scheduling Supported
Scanning Input Not Supported
Teleradiology Not Supported
Wait List Management Not Supported

Speech Therapy Features

Assessment Management Not Supported
Billing & Invoicing Supported
Care Plan Management Not Supported
Insurance Management Supported
Patient Scheduling Supported
Progress Tracking Not Supported
SOAP Notes Not Supported

Integrations

AI Answering Not Supported
Benchmark EHR Supported
DoctorConnect Not Supported
FlowHealth Not Supported
Medsender Not Supported
Nexus EHR Not Supported
QuickSlot Health Not Supported
Recupra Not Supported
ScribeHealth Not Supported
Stable Not Supported

Integrations

AI Answering Supported
Benchmark EHR Not Supported
DoctorConnect Supported
FlowHealth Supported
Medsender Supported
Nexus EHR Supported
QuickSlot Health Supported
Recupra Supported
ScribeHealth Supported
Stable Supported
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Claim Benchmark PM and update features and information
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Claim Tebra and update features and information