BellDesk AI

BellDesk AI

72Knots.AI LLC
SmartHotel

SmartHotel

SmartPoint Technologies
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About

BellDesk AI is a cloud-based hotel bell-desk and guest-service platform for managing luggage and service requests. Guests can contact Sophie, an AI concierge, by voice, text or the guest app; Sophie supports voice in more than 20 languages and in-app requests in five languages. Requests are routed to hotel staff for fulfillment. Staff use a mobile interface to clock in, review and accept jobs, record luggage intake and storage, and communicate with dispatch. Managers can monitor live activity, service-level indicators, department performance, guest metrics and staff leaderboards, and query operational information in plain language. BellDesk AI connects with Oracle OPERA Cloud to retrieve guest names, room numbers and stay dates. The platform also provides SMS notifications and property-specific onboarding for hotels and resorts.

About

High-quality amenities excite hotel guests. Hotels enhance their stay experience by offering a wide range of services on top of the accommodation. Services include restaurants, gyms, boating, bike riding, and swimming pools. The availability of such services is subject to the frequency of booking by guests. Without a proper amenity booking management tool, there can be overcrowding, general confusion, and eventually, a dip in guest satisfaction. SmartHotel streamlines the amenity booking process and encourages positive reviews from guests. The hotel management software solution lets you create new hotel services, notify guests of events, communicate with guests, gather feedback, and more. It can also automate various critical booking management tasks. The SmartHotel app is also a knowledge base for your guests. Using the app, your guests can learn about the availability of services and amenities. Furthermore, patrons can browse and book amenities from the comforts of their smartphones.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Hotels, resorts and casino hotels with a bell desk, concierge or luggage operation, including bell captains, front office managers, directors of rooms and hotel general managers.

Audience

Hotels in search of a solution to efficiently manage amenity bookings and improve guest experience

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$200/month
Plans have a $200 monthly minimum, with a $100 platform fee plus $2 per room per month. SMS usage and dedicated phone numbers incur additional charges. A 15-day free trial is available. There are no setup fees or contracts, and customers can cancel anytime.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

72Knots.AI LLC
Founded: 2026
United States
belldeskai.com

Company Information

SmartPoint Technologies
India
www.smartpointtech.com/smart-hotel-management-software/

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Categories

Hotel Management Supported

Categories

Hotel Management Supported

Integrations

No info available.

Integrations

No info available.
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