BellDesk AI72Knots.AI LLC
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HotelFriend4.9 out of 5 stars |
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Related Products
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About
BellDesk AI is a cloud-based hotel bell-desk and guest-service platform for managing luggage and service requests. Guests can contact Sophie, an AI concierge, by voice, text or the guest app; Sophie supports voice in more than 20 languages and in-app requests in five languages. Requests are routed to hotel staff for fulfillment. Staff use a mobile interface to clock in, review and accept jobs, record luggage intake and storage, and communicate with dispatch. Managers can monitor live activity, service-level indicators, department performance, guest metrics and staff leaderboards, and query operational information in plain language. BellDesk AI connects with Oracle OPERA Cloud to retrieve guest names, room numbers and stay dates. The platform also provides SMS notifications and property-specific onboarding for hotels and resorts.
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About
HotelFriend is a hotel management software (PMS) for hospitality businesses that unites property management, booking and channel management, POS, event management, and guest experience tools in an all-in-one platform
It covers the organization of work, direct room & service sales, simplifies the processes of serving guests, making their stay at the hotel even more comfortable. It gives an ability to manage the sales online from any device in any part of the world, analyze guest behavior and increase the income.
HotelFriend was founded in 2017 to help hotels improve guest satisfaction and digital presence. With a portfolio spanning R&D, IT consulting, staff training, and other key areas, we've assisted over 700+ clients worldwide. As a rapidly growing tech company, we’ve already helped many hotels, restaurants, stadiums, cruise ships, and wellness facilities improve their revenue stream.
We make sure that you are 100% in compliance with the latest regulations, including GoBD
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Supported
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Audience
Hotels, resorts and casino hotels with a bell desk, concierge or luggage operation, including bell captains, front office managers, directors of rooms and hotel general managers.
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Audience
Hotels and hotel chains, hotels, hostels, small and medium hotels, boutique hotels, small travel agents, restaurants
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$200/month
Plans have a $200 monthly minimum, with a $100 platform fee plus $2 per room per month. SMS usage and dedicated phone numbers incur additional charges. A 15-day free trial is available. There are no setup fees or contracts, and customers can cancel anytime.
Free Version
Not Supported
Free Trial
Supported
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Pricing
€25/month
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company Information72Knots.AI LLC
Founded: 2026
United States
belldeskai.com
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Company InformationHotelFriend
Founded: 2016
Germany
hotelfriend.com/de/b/hotel-management-system
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Categories |
Categories |
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Catering Features
Banquet Management
Supported
Billing & Invoicing
Supported
Booking Management
Supported
Calendar Management
Supported
Contract Management
Supported
Costing
Supported
Customer Database
Supported
Event Management
Supported
Facility Management
Supported
Inventory Management
Supported
Kitchen / Menu Management
Supported
Order Management
Supported
Quote Management
Supported
Recipe Management
Supported
Waitstaff Management
Not Supported
Hospitality Property Management Features
Built-in Accounting
Supported
Catering
Supported
CRM
Supported
Employee Management
Supported
Extended Stay
Supported
Front Office Management
Supported
GDS / OTA Integration
Supported
Group Management
Supported
Guest Experience (GEM)
Supported
Housekeeping Management
Supported
Loyalty Program
Supported
Maintenance Management
Supported
Marketing Automation
Supported
Marketing Management
Supported
Multi-Property
Supported
Online Booking
Supported
Point of Sale (POS)
Supported
Reservations Management
Supported
Reviews Management
Not Supported
Single Property
Supported
Vacation Rental
Supported
Hostel Management Features
Cash Drawer Management
Supported
Dorms
Not Supported
Employee Management
Supported
GDS / OTA Integration
Supported
Housekeeping Management
Supported
Multi-Property
Supported
Online Booking
Supported
Point of Sale (POS)
Supported
Price Optimization
Supported
Private Rooms
Supported
Reservations Management
Supported
Hotel Channel Management Features
Inventory Management
Supported
Kill Switch
Supported
Promotions Management
Supported
Rate Management
Supported
Reservations Management
Supported
Restriction Management
Supported
Point of Sale Features
Barcode Scanning
Not Supported
Commission Management
Supported
Cryptocurrency Support
Not Supported
Customer Account Profiles
Supported
Discount Management
Supported
eCommerce Integration
Supported
Electronic Signature
Supported
Gift Card Management
Supported
Loyalty Program
Supported
Multi-Location
Not Supported
Restaurant POS
Supported
Retail POS
Supported
Returns Management
Supported
Restaurant POS Features
Delivery Management
Supported
Gift Card Management
Supported
Inventory Management
Supported
Loyalty Program
Supported
Mobile Access
Supported
Online Ordering
Supported
Order Management
Supported
Reporting/Analytics
Supported
Separate Checks
Supported
Split Checks
Supported
Table Management
Supported
Tips Management
Supported
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Integrations
Adyen
Not Supported
ChatGPT
Not Supported
DATEV
Not Supported
PayPal
Not Supported
SALTO KS
Not Supported
Stripe
Not Supported
fiskaly
Not Supported
gastronovi Office
Not Supported
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Integrations
Adyen
Supported
ChatGPT
Supported
DATEV
Supported
PayPal
Supported
SALTO KS
Supported
Stripe
Supported
fiskaly
Supported
gastronovi Office
Supported
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