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About

Monitor your most critical business metrics, measure team activity and use our proven methodology for up-sell and cross-sell across your team BeeCastle has reviewed +$5bn in sales activity and +10 million business interactions to train our recommendation engines, checklists and AI driven prompts so you can approach account management with confidence BeeCastle plugs-in to your software and is fully automated - Microsoft Outlook, Teams, Xero, ConnectWise Manage, Datto AutoTask, HaloPSA, and much more.

About

Support Fusion is a zero-code integration platform built for Managed Service Providers (MSPs) who work with enterprise clients. Our software automates ticket sync between ITSM platforms (like ServiceNow, Jira, Zendesk) and MSP PSA tools (like ConnectWise, Autotask, HaloPSA). We enable bi-directional syncing of tickets, statuses, comments, and attachments - so both sides stay up to date without double handling. MSPs save hours each week, avoid SLA breaches, and get accurate reporting without manual effort. Designed for mid-to-large MSPs serving enterprise accounts, Support Fusion eliminates rework and unlocks growth by turning support data into structured service intelligence. Get started in minutes with prebuilt connectors and guided setup - no custom scripts or development needed.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Managed Service Providers (MSPs)

Audience

IT teams, Managed Service Providers, System Integrators

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

No images available

Pricing

$299/month
Free Version Not Supported
Free Trial Not Supported

Pricing

$500
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Company Information

BeeCastle
Founded: 2016
Australia
beecastle.com

Company Information

Support Fusion
Founded: 2025
Australia
www.suppfusion.com

Alternatives

Alternatives

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Thread

Thread Magic
Thread

Thread

Thread Magic
Virima

Virima

Virima Inc.
FlashRev

FlashRev

FlashIntel

Categories

Categories

Service Desk Supported

Integrations

HaloPSA Supported
Autotask PSA Not Supported
ConnectWise PSA Supported
Datto RMM Supported
Jira Service Management Not Supported
Microsoft Outlook Supported
Microsoft Teams Supported
ServiceNow Not Supported
Zendesk Not Supported

Integrations

HaloPSA Supported
Autotask PSA Supported
ConnectWise PSA Not Supported
Datto RMM Not Supported
Jira Service Management Supported
Microsoft Outlook Not Supported
Microsoft Teams Not Supported
ServiceNow Supported
Zendesk Supported
Claim BeeCastle and update features and information
Claim BeeCastle and update features and information
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Claim Support Fusion and update features and information