BacktrackYac
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Thunai EdgeThunai
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Related Products
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Backtrack:
About
Backtrack is always recording locally and over-writes a 60-minute window (or up to 5 hours) of audio & screen over and over throughout the day, on your Mac. As soon as something happens that you realize you should have recorded, just drag the UFO icon down to the time you need to Backtrack to, and the app will capture the last "X" amount of time you dragged to. Backtrack now captures screen, as well as audio, and gives the option to upload to the cloud for fast sharing or download directly. Uploaded files will appear in your home view in the app, whereas recordings saved directly to your machine will save to the location you choose.
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Thunai Edge:
About
Thunai Edge is local-first voice and screen intelligence for contact centers. It runs entirely on the agent's Windows or Mac desktop, records calls and meetings from desktop audio without a bot joining, and transcribes them into notes and next actions. Screenkick reads the screen to capture the steps behind each resolution.
Teams choose how AI runs: Local AI fully offline on the device, Cloud AI with their own OpenAI, Anthropic or Gemini keys (BYOK), or Hybrid AI that routes tasks between both. Edge Actions then execute the next step via MCP, with agents such as Meeting Brief, MOM Sender and CRM Updater, while Edge Intelligence turns captured work into SOPs and repeatable workflows.
Because it works from screen and audio, Edge runs on legacy apps with zero integration, keeps cost per minute near zero and keeps voice and screen data on the device. Teams can start with Edge and scale into the full Thunai platform when they choose.
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Backtrack:
Platforms Supported
Windows
Not Supported
Mac
Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Thunai Edge:
Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Backtrack:
Audience
Businesses requiring an application that lets them record conversations and conference calls
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Thunai Edge:
Audience
Mid-sized and enterprise contact centers with 20+ support agents, especially teams using Salesforce, Zendesk, Freshdesk or ServiceNow. Designed for frontline support agents, contact center managers and QA leaders who need bot-free call recording, on-device transcription, screen activity intelligence, real-time agent guidance and automated after-call workflows. Also suitable for healthcare, sales, product and operations teams.
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Backtrack:
Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Thunai Edge:
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Backtrack:
API
Offers API
Not Supported
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Thunai Edge:
API
Offers API
Supported
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Backtrack:
Screenshots and Videos |
Thunai Edge:
Screenshots and Videos |
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Backtrack:
Pricing
$10 per month
Free Version
Supported
Free Trial
Not Supported
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Thunai Edge:
Pricing
$10/user/month
Free to install. Premium features are included during a trial. Paid plans start at $10/user/month.
Free Version
Not Supported
Free Trial
Supported
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Backtrack:
Reviews/
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Thunai Edge:
Reviews/
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Backtrack:
Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Thunai Edge:
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Backtrack:
Company InformationYac
www.usebacktrack.com
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Thunai Edge:
Company InformationThunai
Founded: 2025
United States
www.thunai.ai/edge
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Backtrack:
Alternatives |
Thunai Edge:
Alternatives |
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Thunai Edge:
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Backtrack:
Categories |
Thunai Edge:
Categories |
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Backtrack:
Integrations
Anthropic
Not Supported
Gemini
Not Supported
Microsoft Teams
Supported
Model Context Protocol (MCP)
Not Supported
OpenAI
Not Supported
Slack
Supported
Thunai
Not Supported
Zoom
Supported
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Thunai Edge:
Integrations
Anthropic
Supported
Gemini
Supported
Microsoft Teams
Not Supported
Model Context Protocol (MCP)
Supported
OpenAI
Supported
Slack
Not Supported
Thunai
Supported
Zoom
Not Supported
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Backtrack:
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Thunai Edge:
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