Thunai Edge

Thunai Edge

Thunai
Backtrack Thunai Edge

Related Products

  • Fathom
    5.0 out of 5 stars 7,880 Ratings
    Visit Website for Fathom
  • Screencapt
    4.8 out of 5 stars 140 Ratings
    Visit Website for Screencapt
  • deskbird
    4.5 out of 5 stars 407 Ratings
    Visit Website for deskbird
  • iBabs
    4.6 out of 5 stars 79 Ratings
    Visit Website for iBabs
  • LALAL.AI
    4.3 out of 5 stars 5,514 Ratings
    Visit Website for LALAL.AI
  • Muzaic
    5.0 out of 5 stars 2 Ratings
    Visit Website for Muzaic
  • Nasdaq Boardvantage
    4.6 out of 5 stars 319 Ratings
    Visit Website for Nasdaq Boardvantage
  • Coursebox AI
    4.7 out of 5 stars 101 Ratings
    Visit Website for Coursebox AI
  • Curtain MonGuard Screen Watermark
    4.4 out of 5 stars 7 Ratings
    Visit Website for Curtain MonGuard Screen Watermark
  • Secure Eraser
    5.0 out of 5 stars 15 Ratings
    Visit Website for Secure Eraser
Backtrack:

About

Backtrack is always recording locally and over-writes a 60-minute window (or up to 5 hours) of audio & screen over and over throughout the day, on your Mac. As soon as something happens that you realize you should have recorded, just drag the UFO icon down to the time you need to Backtrack to, and the app will capture the last "X" amount of time you dragged to. Backtrack now captures screen, as well as audio, and gives the option to upload to the cloud for fast sharing or download directly. Uploaded files will appear in your home view in the app, whereas recordings saved directly to your machine will save to the location you choose.
Thunai Edge:

About

Thunai Edge is local-first voice and screen intelligence for contact centers. It runs entirely on the agent's Windows or Mac desktop, records calls and meetings from desktop audio without a bot joining, and transcribes them into notes and next actions. Screenkick reads the screen to capture the steps behind each resolution. Teams choose how AI runs: Local AI fully offline on the device, Cloud AI with their own OpenAI, Anthropic or Gemini keys (BYOK), or Hybrid AI that routes tasks between both. Edge Actions then execute the next step via MCP, with agents such as Meeting Brief, MOM Sender and CRM Updater, while Edge Intelligence turns captured work into SOPs and repeatable workflows. Because it works from screen and audio, Edge runs on legacy apps with zero integration, keeps cost per minute near zero and keeps voice and screen data on the device. Teams can start with Edge and scale into the full Thunai platform when they choose.
Backtrack:

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Thunai Edge:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Backtrack:

Audience

Businesses requiring an application that lets them record conversations and conference calls
Thunai Edge:

Audience

Mid-sized and enterprise contact centers with 20+ support agents, especially teams using Salesforce, Zendesk, Freshdesk or ServiceNow. Designed for frontline support agents, contact center managers and QA leaders who need bot-free call recording, on-device transcription, screen activity intelligence, real-time agent guidance and automated after-call workflows. Also suitable for healthcare, sales, product and operations teams.
Backtrack:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
Thunai Edge:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Backtrack:

API

Offers API Not Supported
Thunai Edge:

API

Offers API Supported
Backtrack:

Screenshots and Videos

Thunai Edge:

Screenshots and Videos

Backtrack:

Pricing

$10 per month
Free Version Supported
Free Trial Not Supported
Thunai Edge:

Pricing

$10/user/month
Free to install. Premium features are included during a trial. Paid plans start at $10/user/month.
Free Version Not Supported
Free Trial Supported
Backtrack:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Thunai Edge:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Backtrack:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Thunai Edge:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Backtrack:

Company Information

Yac
www.usebacktrack.com
Thunai Edge:

Company Information

Thunai
Founded: 2025
United States
www.thunai.ai/edge
Backtrack:

Alternatives

Notta

Notta

5.0 out of 5 stars
Thunai Edge:

Alternatives

Fathom

Fathom

Fathom.ai
5.0 out of 5 stars
Backtrack:
MeetSave

MeetSave

MeetSave AI
Thunai Edge:
Fireflies.ai

Fireflies.ai

Fireflies
4.5 out of 5 stars
Backtrack:
Thunai Edge:
Chorus by ZoomInfo

Chorus by ZoomInfo

ZoomInfo
5.0 out of 5 stars
Backtrack:
Thunai Edge:
Gong

Gong

Gong.io
4.5 out of 5 stars
Backtrack:
Thunai Edge:
Otter.ai

Otter.ai

3.0 out of 5 stars
Backtrack:

Categories

AI Tools Supported
Meeting Supported
Thunai Edge:

Categories

Backtrack:

Integrations

Anthropic Not Supported
Gemini Not Supported
Microsoft Teams Supported
Model Context Protocol (MCP) Not Supported
OpenAI Not Supported
Slack Supported
Thunai Not Supported
Zoom Supported
Thunai Edge:

Integrations

Anthropic Supported
Gemini Supported
Microsoft Teams Not Supported
Model Context Protocol (MCP) Supported
OpenAI Supported
Slack Not Supported
Thunai Supported
Zoom Not Supported
Backtrack:
Claim Backtrack and update features and information
Claim Backtrack and update features and information
Thunai Edge:
Claim Thunai Edge and update features and information
Claim Thunai Edge and update features and information