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About

Backbase offers a new generation Engagement Banking Platform, allowing you to progressively modernize your main customer journeys and re-architect your business operations around your customers. We offer banks the opportunity to break free from the constraints of legacy IT systems and embrace a new-generation engagement banking platform. How? By enabling banks to gradually replace or decompose disparate legacy systems and construct a modern customer engagement orchestration architecture around them. This allows banks to prioritize essential customer journeys across all touchpoints while eliminating silos and empowering customers and front-office employees.

About

ONE is a unifying layer of technology that learns, understands and orchestrates customer conversations and journeys across all interactions and organizational silos. ONE can listen to customer activity across every channel and touchpoint – whether digital, call center or in-store – to build a truly omnichannel view of behavior. Customer-led journeys are the key to delivering personalized experiences and lasting customer engagement. ONE unifies customer journeys across all touchpoints and channels, harnessing intent to drive value with every interaction. Elegant, real-time visualizations provide an instant, unified view of customer journeys. Listening across every customer touchpoint, ONE’s AI-powered analytics provides deep, relevant and timely insights. This allows you to listen more carefully (and understand more clearly) to make better-informed decisions. ONE is built from the ground up as a unifying layer to connect your disparate systems and silos with ease.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Banks

Audience

Businesses searching for a solution to improve their services and marketing operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Backbase
Founded: 2003
Netherlands
www.backbase.com

Company Information

Thunderhead
United Kingdom
www.thunderhead.com

Alternatives

Appzillon

Appzillon

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ebankIT

ebankIT Omnichannel Digital Banking Platform
BlueVenn

BlueVenn

Upland Software
VeriChannel

VeriChannel

VeriPark
Base

Base

Base.ai

Categories

Categories

Mobile Banking Features

Bill Payment
Biometric
Cash Management
Chat / Messaging
Cross Selling Functionality
Digital Wallet
P2P Payments
Remote Deposit
SMS Banking
Transaction Monitoring
Voice Banking

Online Banking Features

Brokerage
Cash Management
Chat / Messaging
Credit Card Management
Electronic Statements
Fraud Detection
Loan Management
Marketing Automation
Retail Banking
Single Sign On
Transaction Monitoring

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Integrations

Alacriti
Apiax
Euronovate
Fastfill
IDmission
Ravio
SavvyMoney
Shake
Unblu

Integrations

Alacriti
Apiax
Euronovate
Fastfill
IDmission
Ravio
SavvyMoney
Shake
Unblu
Claim Backbase and update features and information
Claim Backbase and update features and information
Claim Thunderhead ONE Engagement Hub and update features and information
Claim Thunderhead ONE Engagement Hub and update features and information