Thunderhead ONE Engagement HubThunderhead
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Related Products
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About
Backbase offers a new generation Engagement Banking Platform, allowing you to progressively modernize your main customer journeys and re-architect your business operations around your customers.
We offer banks the opportunity to break free from the constraints of legacy IT systems and embrace a new-generation engagement banking platform. How? By enabling banks to gradually replace or decompose disparate legacy systems and construct a modern customer engagement orchestration architecture around them. This allows banks to prioritize essential customer journeys across all touchpoints while eliminating silos and empowering customers and front-office employees.
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About
ONE is a unifying layer of technology that learns, understands and orchestrates customer conversations and journeys across all interactions and organizational silos. ONE can listen to customer activity across every channel and touchpoint – whether digital, call center or in-store – to build a truly omnichannel view of behavior. Customer-led journeys are the key to delivering personalized experiences and lasting customer engagement. ONE unifies customer journeys across all touchpoints and channels, harnessing intent to drive value with every interaction. Elegant, real-time visualizations provide an instant, unified view of customer journeys. Listening across every customer touchpoint, ONE’s AI-powered analytics provides deep, relevant and timely insights. This allows you to listen more carefully (and understand more clearly) to make better-informed decisions. ONE is built from the ground up as a unifying layer to connect your disparate systems and silos with ease.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Banks
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Audience
Businesses searching for a solution to improve their services and marketing operations
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationBackbase
Founded: 2003
Netherlands
www.backbase.com
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Company InformationThunderhead
United Kingdom
www.thunderhead.com
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Categories |
Categories |
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Mobile Banking Features
Bill Payment
Biometric
Cash Management
Chat / Messaging
Cross Selling Functionality
Digital Wallet
P2P Payments
Remote Deposit
SMS Banking
Transaction Monitoring
Voice Banking
Online Banking Features
Brokerage
Cash Management
Chat / Messaging
Credit Card Management
Electronic Statements
Fraud Detection
Loan Management
Marketing Automation
Retail Banking
Single Sign On
Transaction Monitoring
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Customer Engagement Features
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
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Integrations
Alacriti
Apiax
Euronovate
Fastfill
IDmission
Ravio
SavvyMoney
Shake
Unblu
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Integrations
Alacriti
Apiax
Euronovate
Fastfill
IDmission
Ravio
SavvyMoney
Shake
Unblu
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