Smart EdgeSmart Edge Technologies
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Related Products
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About
BackOps AI is an AI-driven platform designed to automate operational workflows for logistics and supply chain teams by acting as an intelligent operator that manages tasks across multiple systems and communication channels. It integrates with existing enterprise tools such as ERPs, warehouse management systems, and communication platforms to coordinate operational processes and reduce manual work. Through its core system called Relay, the platform captures how operational workflows actually occur within an organization and converts that knowledge into automated processes that can run continuously across teams and systems. The AI can read incoming emails, analyze requests, categorize operational issues, update internal systems, and execute tasks such as filing carrier claims, generating quotes, retrieving invoices, processing order updates, or initiating reshipments.
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About
Smart Edge Technologies provides a unified AI automation platform designed to connect and streamline fragmented business systems into one cohesive environment. It addresses the common problem of companies operating multiple disconnected tools such as CRM, phone systems, accounting, and inventory software that “don’t talk to each other,” which often leads to manual data entry, lost leads, and operational inefficiencies. Its solution integrates customer calls, back-office workflows, sales processes, and legacy systems so data flows automatically without manual intervention. Core capabilities include automated data synchronization, intelligent workflow automation, real-time dashboards that provide a single source of truth, and customizable business logic to support complex operations. It also features sales automation tools such as lead scoring, automated follow-ups, pipeline visibility, and performance analytics to help prevent deals from falling through the cracks.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Logistics operators, supply chain managers, and warehouse teams that need a tool to automate operational workflows, resolve supply chain issues, and coordinate processes
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Audience
Growing small to mid-size businesses that require a tool to integrate disconnected systems and automate customer, sales, and back-office workflows
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationBackOps
Founded: 2024
United States
backops.ai/
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Company InformationSmart Edge Technologies
Founded: 2018
United States
smartedgetech.io
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Categories |
Categories |
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Integrations
Gmail
Supported
HubSpot CRM
Not Supported
Microsoft Outlook
Supported
Microsoft Teams
Supported
QuickBooks Online
Not Supported
Salesforce
Not Supported
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Integrations
Gmail
Not Supported
HubSpot CRM
Supported
Microsoft Outlook
Not Supported
Microsoft Teams
Not Supported
QuickBooks Online
Supported
Salesforce
Supported
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