BA Insight

BA Insight

Upland BA Insight
Dovetail

Dovetail

Dovetail Research
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+

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About

BA Insight transforms the way your organization implements Generative AI. With 95+ ultra-secure connectors, we enable your organization to seamlessly connect, enrich, and augment your business applications to extend Generative AI into external business applications. BA Insight enriches your content for increased findability, contextualization, security, and is better utilized for Generative AI capabilities and stopping AI project failure. BA Insight partners with leading platforms, including Microsoft, Amazon Kendra, Elastic, NetDocuments, iManage, and Veeva (and many more), making it a trusted solution for organizations looking to evolve their AI capabilities.

About

Dovetail is an AI-native customer intelligence platform that transforms customer conversations, documents, and surveys into actionable insights to drive better product decisions. It automatically analyzes call transcripts, survey responses, support tickets, and feedback to deliver fast, accurate reports that empower teams across product, marketing, sales, and customer experience. With integrations into Slack, Microsoft Teams, and popular tools like Notion and Zapier, Dovetail brings the voice of the customer directly to where teams work. The platform supports recruiting verified consumers and professionals for research, making customer feedback collection efficient and scalable. Trusted by Fortune 500 companies like Amazon, Deloitte, and Atlassian, Dovetail helps build a culture of customer-centricity through continuous insight sharing. Its AI-powered features reduce manual workload and accelerate understanding of user needs.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Enterprises with >500 million in revenue. Legal, Life Sciences, Professional Services, Investment Banking, Industrial Manufacturing

Audience

Product managers, UX researchers, marketers, and customer experience teams at enterprises seeking an AI-powered platform to centralize, analyze, and act on customer feedback for faster, better product decisions

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$29/user/month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Upland BA Insight
Founded: 2015
United States
www.bainsight.com

Company Information

Dovetail Research
Founded: 2017
Australia
dovetail.com

Alternatives

Alternatives

InfoNgen

InfoNgen

EPAM Systems
Lucidworks Fusion

Lucidworks Fusion

Lucidworks

Categories

Enterprise Search Supported
Generative AI Supported
Insight Engines Supported

Categories

Insight Engines Features

AI / Machine Learning Not Supported
Augmented Analytics Not Supported
Data Aggregation Supported
Data Classification Supported
Data Extraction Supported
Data Source Connectors Supported
Full Text Search Supported
Intent Recognition Supported
Multiple Data Sources Supported
Search / Filter Supported
Sentiment Analysis Supported

Enterprise Search Features

AI / Machine Learning Not Supported
eDiscovery Supported
Faceted Search / Filtering Supported
Full Text Search Supported
Fuzzy Search Supported
Indexing Supported
Text Analytics Supported

Qualitative Data Analysis Features

Annotations Supported
Collaboration Supported
Data Visualization Supported
Media Analytics Not Supported
Mixed Methods Research Not Supported
Multi-Language Supported
Qualitative Comparative Analysis Not Supported
Quantitative Content Analysis Not Supported
Sentiment Analysis Supported
Statistical Analysis Not Supported
Text Analytics Supported
User Research Analysis Supported

UX Features

Animation Not Supported
For Mobile Supported
For Websites Supported
Heatmaps Not Supported
Prototyping Not Supported
Screen Activity Recording Not Supported
Unmoderated Testing Not Supported
Usability Testing Supported
User Journeys Not Supported
User Research Supported

Integrations

Jira Supported
AccessOwl Not Supported
Aderant Supported
Amazon Kendra Supported
Asana Not Supported
Elasticsearch Supported
Facebook Not Supported
Freshdesk Not Supported
GitHub Not Supported
Intercom Not Supported
Microsoft OneNote Not Supported
Microsoft SharePoint Supported
Microsoft Teams Not Supported
NetDocuments Supported
Stackreaction Not Supported
Surfside Not Supported
Veeva Vault Supported
Wufoo Not Supported
X (Twitter) Not Supported
Zendesk Not Supported

Integrations

Jira Supported
AccessOwl Supported
Aderant Not Supported
Amazon Kendra Not Supported
Asana Supported
Elasticsearch Not Supported
Facebook Supported
Freshdesk Supported
GitHub Supported
Intercom Supported
Microsoft OneNote Supported
Microsoft SharePoint Not Supported
Microsoft Teams Supported
NetDocuments Not Supported
Stackreaction Supported
Surfside Supported
Veeva Vault Not Supported
Wufoo Supported
X (Twitter) Supported
Zendesk Supported
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