Topbox

Topbox

Topbox, Inc.
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About

Customer intelligence data platform that helps brands analyze and predict user behavior across multi-channels. Analyze your data quickly and accurately. Identify customer behavior patterns and trends to make informed decisions with the power of AI and ML solutions. B2Metric can integrate with endless sources including databases you use the most. Optimize your retention strategies by predicting customer churn and taking preventive actions accordingly. Categorize customers into distinct groups based on their behaviors, characteristics, and preferences to enable targeted marketing. Refine marketing strategies using data-driven insights to enhance performance, targeting, personalization, and budget optimization. Provide unique customer experiences by optimizing touchpoints and tailoring marketing efforts. AI-based marketing analytics that reduces user churn & increases growth. Identify your customers at risk of churn and develop proactive retention strategies with advanced ML algorithms.

About

Customer experience insights are found in everyday customer interactions with your company. Phone calls, chat sessions, emails, product reviews, Facebook, Instagram and Twitter posts, Reddit conversations, and SMS exchanges are all filled with unsolicited, unstructured feedback. With Topbox's omnichannel analytics platform, companies are able to quickly identify the issues that interfere with sales, customer churn, and higher support and product costs. Topbox's powerful aggregation, normalization, redaction, sentiment analysis, rule-based and AI-driven classification models provide clients with actionable insights without costly professional services agreements. Unlock the insights within your customer interactions, with Topbox.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies in need of an analytics solution to understand customer behavior, foster informed decisions, and increase growth

Audience

Enterprise, Fortune 500, and Mid-market CMOs, COOs and Chief Customer Officers

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$99 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

Consumption-based model, based on the number of customer interactions that are processed annually
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

B2Metric
United States
b2metric.com

Company Information

Topbox, Inc.
United States
topbox.io

Alternatives

Alternatives

Ackee

Ackee

Ackee Digital Enterprises

Categories

Categories

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Integrations

Salesforce Supported
Amazon Redshift Supported
Amplitude Supported
Firebase Supported
Five9 Not Supported
Google Ads Supported
InPlayer Supported
Instagram Not Supported
Klaviyo Supported
Mixpanel Supported
Oracle Database Supported
Oreka TR Not Supported
SQL Server Supported
Slack Supported
Stella Connect Not Supported
Stripe Supported
Zoho CRM Supported

Integrations

Salesforce Supported
Amazon Redshift Not Supported
Amplitude Not Supported
Firebase Not Supported
Five9 Supported
Google Ads Not Supported
InPlayer Not Supported
Instagram Supported
Klaviyo Not Supported
Mixpanel Not Supported
Oracle Database Not Supported
Oreka TR Supported
SQL Server Not Supported
Slack Not Supported
Stella Connect Supported
Stripe Not Supported
Zoho CRM Not Supported
Claim B2Metric and update features and information
Claim B2Metric and update features and information
Claim Topbox and update features and information
Claim Topbox and update features and information