Axero vs. KnowledgeAQ Comparison Chart

Pros

• I love that the Axero support team is quick to respond to private cases that I create with questions or requests my team has. They have a very active support team that is diligent about finding answers and coaching my team through issues we may encounter. I like that Axero provides a rather robust user experience for site administrators and has extreme customization available for user permissions within Communifire.
• So many features, a bit daunting at first but you get the feel for it. It's well organized and the interface is mostly intuitive.
• Ease of general use, scalability, and their overall support are definite pros to Axero. They usually resolve issues within minutes of the initial ask.
• Program comes generally ready to use with different widgets to customize each space - Allows for integration with Microsoft platform for connection to One Drive - Easy to navigate platform which offers easy permission setup.
• Positive feedback from users, organized and easy to navigate, responsive customer support, many different features to incorporate, and sleek designs.
• Our organization has needed to use the Communifire platform for projects, rather than departments, and with a multitude of customizations that has essentially redesigned much of the system - and it still works! But we couldn't have done it without the support team. They are so helpful and always eager to help. Plus, there are 100's of videos, articles, anything to help find the answers we need.
• * Very customizable -- can use CSS overrides (if you have a software developer/coder on staff) * Amazingly responsive support site * Can turn most features on/off
• I am a project assistant for AiArthritis, a nonprofit. The software is super customizable which has been awesome for our organization! Customer Support is fantastic! They are very timely, knowledgable, and answer questions or assist us with customization graciously.
• Support team is quick to respond and can bring on team members with various areas of expertise to help quickly resolve problems or provide answers, etc. Client Success Managers seem sincerely invested in helping customers find solutions. The Axero Support site has a great vault of questions/answers/how-to videos & instructions, and it’s easy to post a question, report a bug, or suggest a new feature. The training Axero provided is what enabled me to become a successful site manager, I did not receive platform management training from my company.
• The support team is always able to find a solution and very quickly.