Related Products
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About
Aware transforms digital conversation data from Slack, Teams, Zoom, and more into real-time insights that uncover risk and deliver organizational intelligence, at scale. Digital conversations exist in every corner of your organization. Real-time collaboration is the new workflow, and social connections, for your employees, and the fastest-growing dataset in your business. This unstructured dataset has its own language and emotions. Authentic, impulsive, consumer-like messages are composed, edited, and delivered in 5 words or less. Filled with emojis, abbreviations, and multimedia messages in private, direct, and public channels across countless collaboration platforms. Traditional technology doesn’t understand the context of the nuanced dataset and unique behavior. Aware makes sense of this data, surfacing costly, unforeseen risks, and revealing insights that unlock innovation and business value. Aware brings contextualized intelligence to your business, at scale.
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About
Provides a framework to manage conduct related risk in real time, promotes good behaviour and improves organizational culture. Helps in management of customer experience, churn, complaints. Compliance automation & quality management to identify compliance failures and knowledge gap. Cognitive View captures, secures and transcribes voice from all new and legacy communication platforms, providing a structured data set of captured voice conversations. Provide insights if customers are satisfied or frustrated and if agents are polite and sympathetic. Understand emotions by monitoring conversational data to allow customer response at a scale. Monitor customer service and support conversations so you can respond to your customers appropriately and at scale. See if customers are satisfied or frustrated, and if agents are polite and sympathetic.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Organizations seeking a tool to consolidate and unify their data to gain real-time context for smarter decisions
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Audience
Communication and collaboration monitoring platform for businesses for their compliance and conduct risk automation
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAware
United States
www.awarehq.com
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Company InformationCognitive View
Founded: 2018
Australia
cognitiveview.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Azure Marketplace
Cisco Webex
Google Drive
Microsoft 365
Microsoft Teams
Pocus
Slack
WorkJam
Workplace from Meta
Zoom
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Integrations
Azure Marketplace
Cisco Webex
Google Drive
Microsoft 365
Microsoft Teams
Pocus
Slack
WorkJam
Workplace from Meta
Zoom
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