AutomationEdge

AutomationEdge

AutomationEdge Technologies
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About

AutomationEdge is the preferred IT Automation and Robotic Process Automation (RPA) solution provider. AutomationEdge help organizations automate their mundane, repetitive, rule-based tasks across verticals. AutomationEdge has delivered its innovative solution to large multinationals globally like American Express, Capita, Coty, ICICI Lombard, HDFC Life, Smart Dubai Government, Mashreq Bank and Genpact to name a few. It is a unified platform that helps in the automated resolution of IT tickets like password reset user creation and also automates various business processes in the front office, middle office, and back office. AutomationEdge is listed in multiple marketplaces like Salesforce AppExchange, ServiceNow Store, BMC Marketplace, and Cherwell mApp Exchange.

About

Generative Studio X from OneReach.ai is the only conversational AI platform to be named a leader by all of the top analyst groups—including Gartner, Forrester, and IDC. GSX powers over 1 billion conversations per year and is trusted by leading brands like Deloitte, athenahealth, Pepsico, and McGraw Hill. Our CEO and co-founder Robb Wilson also wrote the first bestselling book about conversational AI for business, Age of Invisible Machines (Wiley) and hosts the Invisible Machines podcast. OneReach.ai was founded a decade ago as a research and development project focused on the idea that conversational AI would change every job . We identified key requirements for hyperautomation and created a platform specifically to support these needs. Using GSX, global organizations are creating digital workforces composed of AI agents that standardize communications and orchestrate existing software to automate work. OneReach.ai offers new architecture for a new era in development.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations of all sizes that want to automate business processes

Audience

Organizations that want to create excellent conversational AI experiences

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • It's ETL features as long as the cloud approach give us the stability and speed that we need to implement our workflows. The construction of workflows is fast, the deployment of bots is intuitive and practical and, using the Ondemand Portal, it is possible to assertively manage the automations performed in our environment. We have recently had a major improvement in automation in Desktop applications

Cons

  • Portal Reports could be improved a little bit by customers in the cloud environment.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

AutomationEdge Technologies
Founded: 2005
United States
automationedge.com

Company Information

OneReach.ai
Founded: 2010
United States
onereach.ai

Alternatives

Alternatives

Cognigy.AI

Cognigy.AI

NiCE Cognigy
Nividous

Nividous

Nividous Software Solutions

Categories

Categories

Agentic AI Supported
AI Orchestration Supported
Chatbot Supported
Conversational AI Supported
Hyperautomation Supported
Live Chat Supported

Robotic Process Automation (RPA) Features

Analytics Not Supported
Attended Automation Not Supported
Code-free Development Not Supported
Image Recognition Not Supported
Optical Character Recognition Supported
Process Builder Not Supported
Third Party Application Integration Not Supported
Unattended Automation Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Artificial Intelligence Features

Chatbot Supported
For eCommerce Supported
For Healthcare Supported
For Sales Supported
Image Recognition Not Supported
Machine Learning Supported
Multi-Language Supported
Natural Language Processing Supported
Predictive Analytics Supported
Process/Workflow Automation Supported
Rules-Based Automation Supported
Virtual Personal Assistant (VPA) Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Supported
Speech Recognition Supported
Speech Synthesis Supported
Virtual Assistant Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Not Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Integrations

Salesforce Supported
ServiceNow Supported
Zendesk Supported
Alexa Smart Properties Not Supported
Asana Not Supported
Bonusly Not Supported
Desk Manager Supported
Envoy Not Supported
Eventbrite Not Supported
Formstack Not Supported
GitLab Not Supported
Harvest Not Supported
Instagram Not Supported
Jira Service Management Not Supported
Microsoft Entra ID Not Supported
Teamwork.com Not Supported
Typeform Not Supported
WhatsApp Not Supported
monday AI work platform Not Supported

Integrations

Salesforce Supported
ServiceNow Supported
Zendesk Supported
Alexa Smart Properties Supported
Asana Supported
Bonusly Supported
Desk Manager Not Supported
Envoy Supported
Eventbrite Supported
Formstack Supported
GitLab Supported
Harvest Supported
Instagram Supported
Jira Service Management Supported
Microsoft Entra ID Supported
Teamwork.com Supported
Typeform Supported
WhatsApp Supported
monday AI work platform Supported
Claim AutomationEdge and update features and information
Claim AutomationEdge and update features and information
Claim Generative Studio X by OneReach.ai and update features and information
Claim Generative Studio X by OneReach.ai and update features and information