Automate365

Automate365

gnani.ai
+
+

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About

Gnani.ai's AI-powered virtual assistant is a robust, scalable platform designed to significantly enhance customer experience while reducing operational costs. The solution offers a low-code/no-code platform with over 100 pre-built workflows, allowing businesses to go live in less than a week. It supports 40+ languages, delivers zero wait times, and boasts a 70% reduction in operating expenses. The platform's advanced natural language understanding (NLU) capabilities enable it to handle multi-intent and multi-entity queries with over 90% accuracy. It also features continuous unsupervised learning, ensuring that the virtual assistant improves over time.

About

Convin is a conversation intelligence platform that integrates Generative AI to transform call center operations. It automates 100% of lead engagement using multilingual virtual agents and provides real-time assistance to agents during calls. By tracking and analyzing every interaction, Convin offers detailed insights into agent performance, customer sentiment, and key trends. The platform uses AI-powered quality assurance to ensure unbiased evaluations of all interactions, from calls to chats to emails. Convin’s deep analytics capabilities—such as conversation behavior analysis and customer intelligence—empower businesses to optimize agent-customer interactions, replicate successful behaviors, and identify opportunities for improvement. The platform seamlessly integrates with existing systems and supports 70+ languages, making it ideal for global organizations looking to scale their contact center operations effectively.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for a solution providing AI chat tools to manage their customer interactions

Audience

Companies of all sizes that want to improve conversions with a conversational intelligence platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

gnani.ai
India
www.gnani.ai/products/ai-powered-virtual-assistant/

Company Information

Convin
Founded: 2020
India
convin.ai/

Alternatives

Alternatives

Wizr.ai

Wizr.ai

Wizr AI
Gong

Gong

Gong.io
Cognigy.AI

Cognigy.AI

NiCE Cognigy
Dialpad Sell

Dialpad Sell

Dialpad

Categories

Categories

Call Recording Features

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Conversation Intelligence Features

Account Health Alerts
AI Insights
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Revenue Intelligence Features

Actionable Insights
Alerts / Notifications
Call Scoring
Conversation Intelligence
CRM Interactions
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions

Sales Coaching Features

Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics

Sales Enablement Features

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Integrations

HubSpot CRM
HubSpot Customer Platform
Aircall
Amazon Connect
Ameyo by Exotel
Aspect CTRM
Avaya Cloud Office
Dialpad Support
Exotel
Freshsales
Genesys Cloud CX
Google Calendar
Microsoft Dynamics 365
Oracle CRM On Demand
Outreach
Pipedrive
Salesforce
Twilio
Zoho CRM
Zoom

Integrations

HubSpot CRM
HubSpot Customer Platform
Aircall
Amazon Connect
Ameyo by Exotel
Aspect CTRM
Avaya Cloud Office
Dialpad Support
Exotel
Freshsales
Genesys Cloud CX
Google Calendar
Microsoft Dynamics 365
Oracle CRM On Demand
Outreach
Pipedrive
Salesforce
Twilio
Zoho CRM
Zoom
Claim Automate365 and update features and information
Claim Automate365 and update features and information
Claim Convin and update features and information
Claim Convin and update features and information