Augment CXM vs. Fathom Comparison


Augment CXM	Fathom Fathom.ai	+	+
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About Augment your contact center with AI-powered business intelligence that helps you uncover your biggest opportunities to improve both customer service efficiency and customer experience. Our Customer Experience Management (CXM) platform allows you to monitor your digital and voice communication in real-time and gives your team actionable guidance on how to improve your most important KPIs. Augment CXM automatically breaks conversations down into the customer's intents, the products they are talking about, and the outcomes of those conversations - giving you insight into every detail. Have you ever had to deal with a storm of unexpected customer questions? Augment CXM flags these unforeseen spikes of conversations and alerts your team to take action before they spiral out of control. Quickly understand if issues in your contact center are caused by specific agents & deliver coaching to those agents on how they can improve their handling of customer issues.		About Fathom is an AI notetaking platform that records, transcribes, summarizes, and organizes meetings so users can stay focused on the conversation. The platform supports bot-based and bot-free capture, giving individuals and teams flexible ways to capture meeting notes. Fathom provides accurate transcripts, instant summaries, action items, follow-up details, and searchable meeting history. Users can ask questions across meetings, monitor key topics, and turn conversations into next steps for sales, customer success, marketing, and internal teams. Fathom integrates with tools such as Google Meet, Zoom, Microsoft Teams, Gmail, Slack, Salesforce, HubSpot, Notion, Asana, ChatGPT, Claude, Zapier, and public API or MCP workflows. Built for teams and individuals, Fathom helps reduce meeting admin, improve follow-through, and keep important decisions visible.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Customer Experience Management platform for businesses		Audience Fathom is best suited for individuals, sales teams, marketing teams, customer success teams, leadership teams, project teams, remote teams, operations teams, and organizations that need AI meeting notes, bot-free meeting capture, transcripts, summaries, action items, searchable conversations, topic monitoring, CRM updates, ChatGPT and Claude integrations, and meeting workflow automation
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial		Pricing Free Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software		Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
		Pros from Real Users Pros As someone who spends nearly every day on Zoom calls, Fathom has truly been a game-changer for me. It seamlessly integrates with my meetings and provides invaluable insights that make my day-to-day so much more productive. Fathom records my Zoom meetings automatically, which is a huge time-saver. I never have to worry about forgetting to hit record or losing important details. The highlights feature is particularly useful; it captures key moments of the meeting, so I can easily jump back to specific parts without scrubbing through the entire recording. The transcription is accurate, and the search function makes it so much easier to find exactly what I need. It also integrates well with my existing workflow, which has made a huge difference in reducing friction.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Augment CXM Founded: 2016 United States www.augmentcxm.com		Company Information Fathom.ai Founded: 2020 United States www.fathom.ai/
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Categories AI Sales Assistants AI Sales Tools Customer Experience		Categories AI Meeting Assistants AI Productivity AI Sales Assistants AI Sales Tools AI Tools Call Recording Conversation Intelligence Productivity Sales Coaching Transcription

Integrations Salesforce Amazon Connect Asana Close Dock Genesys Cloud CX Google Docs Google Meet HubSpot CRM Microsoft Teams Model Context Protocol (MCP) Notion Slack Tadata Todoist Zapier Zendesk Zoom Show More Integrations View All 7 Integrations		Integrations Salesforce Amazon Connect Asana Close Dock Genesys Cloud CX Google Docs Google Meet HubSpot CRM Microsoft Teams Model Context Protocol (MCP) Notion Slack Tadata Todoist Zapier Zendesk Zoom Show More Integrations View All 16 Integrations
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