Atlassian RovoAtlassian
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Call Coach AIIcana.AI
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Related Products
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About
Powered by generative AI to help teams make better decisions and reach their goals faster. Rovo helps your teams find information across all their selected SaaS apps, learn and iterate on knowledge as they work, and act faster with virtual agents. Data is scattered across your organization and just keeps growing. Rovo brings you the most relevant results across all your selected SaaS apps, right where you work. It can take a lot of questions to get a deep understanding of organizational topics. Interact with Rovo chat, get connected to the right teams, and uncover critical insights until you feel like you know it all. Even high-performing teams can use a helping hand. Rovo Agents understand complex tasks, taking the right actions to get you to the finish line. Use specialized agents out-of-the-box, from the Atlassian marketplace or quickly build your own. Generate, review, and refine content for all types of communications, product specs, goal setting, and more.
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About
CallCoach is an AI-powered coaching and analytics platform designed to improve the performance of sales and customer service teams by analyzing every customer interaction across voice calls, chat, and digital channels. It evaluates not only what is said but how it is said, measuring tone of voice, empathy, pacing, articulation, and communication effectiveness to provide a deeper understanding of conversation quality. It processes 100% of interactions rather than small samples, transforming previously unmonitored conversations into actionable insights that can be used for coaching, compliance, and performance optimization. It delivers near real-time feedback to agents, along with structured reports and ongoing insights for team leaders, enabling continuous improvement and faster skill development. CallCoach also includes simulation capabilities, allowing agents to practice realistic conversations, handle objections, and refine techniques in a safe environment.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
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Audience
Teams in need of a solution to unlock enterprise knowledge and make better decisions
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Audience
Contact centers, sales teams, and customer service organizations that want to improve agent performance and customer interactions through AI-driven conversation analysis and coaching
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAtlassian
Founded: 2002
Australia
www.atlassian.com/software/rovo
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Company InformationIcana.AI
Australia
www.icana.ai/products/callcoach.html
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
3CX
8x8
Amazon Connect
Canva
Cisco CX Cloud
Figma
Five9
GitHub
Google Drive
Jira
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Integrations
3CX
8x8
Amazon Connect
Canva
Cisco CX Cloud
Figma
Five9
GitHub
Google Drive
Jira
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