Assure-IQ

Assure-IQ

Caliber Technologies
TelStrat QM

TelStrat QM

Serenova
+
+

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About

For life sciences manufacturers, it is quality or nothing. A streamlined quality process that ensures quick business decisions, regulatory compliance, and the highest product quality requires a robust system. Assure-IQ is designed to deliver. When combined with Caliber’s Document Management and Training and Learning Management systems, organizations can enjoy an unmatched quality experience with Assure-IQ. Assure-IQ is designed to streamline the complete quality assurance system. With 30+ modules to pick from, build a platform that suits you. Along with quality processes, document management and training management can be seamlessly integrated to manage the complete product lifecycle. The on-cloud and on-premise solutions are built on the latest technology to match the changing needs of the industry. A flexible QMS that blends into your company’s systems can help you set your own benchmark for quality success.

About

Empower your supervisors, trainers, Quality Assurance teams, and agents to optimize customer interactions. Review live-monitored and recorded calls, and synchronized voice and screen recordings via a user-friendly interface. Automatically analyze interactions for actionable insights. Enhance service quality, determine call-handling effectiveness and confirm agents are adhering to scripts and processes, all with a sophisticated call center quality management software. Easily manage team performance via intuitive interface. Listen, watch, evaluate and score agents, and deliver effective coaching and e-Learning. Provide packaged call content with e-Learning resources to coach agents and improve KPIs with instant, relevant, and regular feedback. Easily, efficiently and quickly perform evaluations. Prepare agents to excel by providingin-depth performance reporting.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Manufacturing companies in search of a solution to ensure quick business decisions, regulatory compliance, and high product quality

Audience

Call centers searching for a complete Quality Management solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Caliber Technologies
Founded: 2001
India
caliberuniversal.com/solutions/quality-management-system/

Company Information

Serenova
Founded: 2013
United States
www.serenova.com/products/telstrat/recording-quality-management/

Alternatives

EPIQ QMS by Caliber

EPIQ QMS by Caliber

Caliber Technologies

Alternatives

CaliberLIMS

CaliberLIMS

Caliber Technologies
RECITE

RECITE

Numonix
CompliantPro

CompliantPro

Siemens
OmniPCX RECORD Suite

OmniPCX RECORD Suite

Alcatel-Lucent
Aspect Quality

Aspect Quality

Aspect, an Alvaria Brand

Categories

Categories

Quality Management Features

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Integrations

Calabrio Quality Management
EPIQ QMS by Caliber
IBM Apptio

Integrations

Calabrio Quality Management
EPIQ QMS by Caliber
IBM Apptio
Claim Assure-IQ and update features and information
Claim Assure-IQ and update features and information
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Claim TelStrat QM and update features and information