Assure-IQCaliber Technologies
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TelStrat QMSerenova
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Related Products
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About
For life sciences manufacturers, it is quality or nothing. A streamlined quality process that ensures quick business decisions, regulatory compliance, and the highest product quality requires a robust system. Assure-IQ is designed to deliver. When combined with Caliber’s Document Management and Training and Learning Management systems, organizations can enjoy an unmatched quality experience with Assure-IQ. Assure-IQ is designed to streamline the complete quality assurance system. With 30+ modules to pick from, build a platform that suits you. Along with quality processes, document management and training management can be seamlessly integrated to manage the complete product lifecycle. The on-cloud and on-premise solutions are built on the latest technology to match the changing needs of the industry. A flexible QMS that blends into your company’s systems can help you set your own benchmark for quality success.
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About
Empower your supervisors, trainers, Quality Assurance teams, and agents to optimize customer interactions. Review live-monitored and recorded calls, and synchronized voice and screen recordings via a user-friendly interface. Automatically analyze interactions for actionable insights. Enhance service quality, determine call-handling effectiveness and confirm agents are adhering to scripts and processes, all with a sophisticated call center quality management software. Easily manage team performance via intuitive interface. Listen, watch, evaluate and score agents, and deliver effective coaching and e-Learning. Provide packaged call content with e-Learning resources to coach agents and improve KPIs with instant, relevant, and regular feedback. Easily, efficiently and quickly perform evaluations. Prepare agents to excel by providingin-depth performance reporting.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Manufacturing companies in search of a solution to ensure quick business decisions, regulatory compliance, and high product quality
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Audience
Call centers searching for a complete Quality Management solution
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCaliber Technologies
Founded: 2001
India
caliberuniversal.com/solutions/quality-management-system/
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Company InformationSerenova
Founded: 2013
United States
www.serenova.com/products/telstrat/recording-quality-management/
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Categories |
Categories |
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Quality Management Features
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management
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