Asgard

Asgard

Katana Software
eGain Analytics

eGain Analytics

eGain Corporation
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About

Analytics tools that sit above the database, providing unparalleled data visualizations. Data from Asgard can be blended with data from other systems to provide a 360 view of resort or financial operations. The data derived from using Asgard is an invaluable tool for making critical business decisions. Specialized reporting can be created at the property, region, or enterprise-level. Provides visibility into key metrics that drive success in customer satisfaction. Roll up the data across large organizations for global transparency that drives critical decision-making. Access to the portal to slice and dice your data yourself. Subscriptions to have analytics delivered to your inbox on your schedule. Manage preventive maintenance on predetermined schedules to protect valuable assets and extend expected life. Check the quality of work completed to ensure it meets organizational standards. Inspect equipment, water quality, fire, and life safety for risk management.

About

eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies and professionals in need of a solution to get unparalleled data visualizations

Audience

Customer engagement platform for enterprises

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Katana Software
United States
www.katanasoftware.com/asgard-features-benefits-2/

Company Information

eGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/

Alternatives

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Categories

Categories

Facility Management Features

Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management

Integrations

Talkdesk

Integrations

Talkdesk
Claim Asgard and update features and information
Claim Asgard and update features and information
Claim eGain Analytics and update features and information
Claim eGain Analytics and update features and information