Asgard

Asgard

Katana Software
eGain Analytics

eGain Analytics

eGain Corporation
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About

Analytics tools that sit above the database, providing unparalleled data visualizations. Data from Asgard can be blended with data from other systems to provide a 360 view of resort or financial operations. The data derived from using Asgard is an invaluable tool for making critical business decisions. Specialized reporting can be created at the property, region, or enterprise-level. Provides visibility into key metrics that drive success in customer satisfaction. Roll up the data across large organizations for global transparency that drives critical decision-making. Access to the portal to slice and dice your data yourself. Subscriptions to have analytics delivered to your inbox on your schedule. Manage preventive maintenance on predetermined schedules to protect valuable assets and extend expected life. Check the quality of work completed to ensure it meets organizational standards. Inspect equipment, water quality, fire, and life safety for risk management.

About

eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies and professionals in need of a solution to get unparalleled data visualizations

Audience

Customer engagement platform for enterprises

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Katana Software
United States
www.katanasoftware.com/asgard-features-benefits-2/

Company Information

eGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/

Alternatives

Alternatives

ECOLAB3D

ECOLAB3D

Ecolab
GybeMaps

GybeMaps

Gybe

Categories

Water Quality Supported

Categories

Digital Analytics Supported

Facility Management Features

Asset Management Supported
Commercial Properties Not Supported
Equipment Management Supported
Facility Scheduling Not Supported
Incident Management Supported
Inspection Management Supported
Inventory Control Supported
Maintenance Tracking Not Supported
Preventive Maintenance Not Supported
Residential Properties Not Supported
Room Scheduling Supported
Schools Not Supported
Space Planning Not Supported
Vendor Management Not Supported
Visitor Management Not Supported
Work Order Management Supported

Integrations

Talkdesk Not Supported

Integrations

Talkdesk Supported
Claim Asgard and update features and information
Claim Asgard and update features and information
Claim eGain Analytics and update features and information
Claim eGain Analytics and update features and information