Calabrio Quality ManagementCalabrio
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Related Products
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About
Most talent solutions are fragmented and lack an elevated level of intelligence. Ascendify integrates machine learning and predictive analytics into every decision. This means a smarter way to identify the right people, which skills they have, what training and education they require and what guidance and motivation will keep them inspired to succeed. Energize your workforce, identify hidden talent and retain key people. Ascendify Aspire comes with an Intelligent Career Assistant that empowers employees with a clear and actionable path within your organization. Now, a personalized virtual career coach is just a click away. Capability assessments are built into every app from recruiting and learning to performance and succession. People see their knowledge gaps and the recommended learning assets, stretch projects and leadership programs that can deepen their skillset. These self-development tools help everyone boost their career. It's machine learning meets coaching.
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About
Strengthen relationships, deepen loyalty, and drive measurable impact across the business. Automate recording and reporting and streamline evaluations—so you can spend more time coaching and leading. Create shorter feedback loops to engage and motivate agents. Use intelligent analytics to focus your attention where it matters most. Let the voice of the customer lead the way to consistent, outstanding customer experiences. Tune out the noise and target the insights you need to meet your contact center goals and drive business value. Quality managers must monitor and coach employees, whether on-site or remote. This includes performing regular evaluations and training to ensure positive customer interactions while monitoring trends and ensuring compliance. For company leadership, a successful quality program is a key to keeping employees engaged and customers happy. Calabrio Quality Management allows you to understand the complete agent and customer experience.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Organizations interested in a talent management and internal career mobility solution
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Audience
Quality managers and businesses requiring a solution to drive continual improvement in their customer experience
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAscendify
Founded: 2012
United States
www.ascendify.com
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Company InformationCalabrio
United States
www.calabrio.com/products/quality-management/
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Categories |
Categories |
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Applicant Tracking Features
Assessments
Background Screening
Candidate Management
Collaboration Tools
Internal HR
Interview Management
Interview Scheduling
Job Board Posting
Job Requisition
Onboarding
Recruiting Firms
Reference Checking
Resume Parsing
Resume Search
Self Service Portal
Workflow Management
Recruiting Features
Assessments
Background Screening
CRM
Interaction Tracking
Internal HR
Interview Management
Job Board Posting
Job Requisition
Onboarding
Recruiting Firms
Reference Checking
Resume Parsing
Self Service Portal
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Integrations
8x8
Amazon Connect
Avaya Cloud Office
Cisco CX Cloud
Five9
Flexspring
Freshdesk
Gladly
LinkedIn Talent Insights
Mitel Teamwork
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Integrations
8x8
Amazon Connect
Avaya Cloud Office
Cisco CX Cloud
Five9
Flexspring
Freshdesk
Gladly
LinkedIn Talent Insights
Mitel Teamwork
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