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About

Most talent solutions are fragmented and lack an elevated level of intelligence. Ascendify integrates machine learning and predictive analytics into every decision. This means a smarter way to identify the right people, which skills they have, what training and education they require and what guidance and motivation will keep them inspired to succeed. Energize your workforce, identify hidden talent and retain key people. Ascendify Aspire comes with an Intelligent Career Assistant that empowers employees with a clear and actionable path within your organization. Now, a personalized virtual career coach is just a click away. Capability assessments are built into every app from recruiting and learning to performance and succession. People see their knowledge gaps and the recommended learning assets, stretch projects and leadership programs that can deepen their skillset. These self-development tools help everyone boost their career. It's machine learning meets coaching.

About

Strengthen relationships, deepen loyalty, and drive measurable impact across the business. Automate recording and reporting and streamline evaluations—so you can spend more time coaching and leading. Create shorter feedback loops to engage and motivate agents. Use intelligent analytics to focus your attention where it matters most. Let the voice of the customer lead the way to consistent, outstanding customer experiences. Tune out the noise and target the insights you need to meet your contact center goals and drive business value. Quality managers must monitor and coach employees, whether on-site or remote. This includes performing regular evaluations and training to ensure positive customer interactions while monitoring trends and ensuring compliance. For company leadership, a successful quality program is a key to keeping employees engaged and customers happy. Calabrio Quality Management allows you to understand the complete agent and customer experience.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations interested in a talent management and internal career mobility solution

Audience

Quality managers and businesses requiring a solution to drive continual improvement in their customer experience

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Ascendify
Founded: 2012
United States
www.ascendify.com

Company Information

Calabrio
United States
www.calabrio.com/products/quality-management/

Alternatives

Alternatives

QEval

QEval

Etech Global Services
Harrington Quality Management Software (HQMS)

Harrington Quality Management Software (HQMS)

Harrington Group International
365Talents

365Talents

365talents

Categories

Categories

Applicant Tracking Features

Assessments
Background Screening
Candidate Management
Collaboration Tools
Internal HR
Interview Management
Interview Scheduling
Job Board Posting
Job Requisition
Onboarding
Recruiting Firms
Reference Checking
Resume Parsing
Resume Search
Self Service Portal
Workflow Management

Recruiting Features

Assessments
Background Screening
CRM
Interaction Tracking
Internal HR
Interview Management
Job Board Posting
Job Requisition
Onboarding
Recruiting Firms
Reference Checking
Resume Parsing
Self Service Portal

Integrations

8x8
Amazon Connect
Avaya Cloud Office
Cisco CX Cloud
Five9
Flexspring
Freshdesk
Gladly
LinkedIn Talent Insights
Mitel Teamwork
Salesforce
TelStrat QM
Telia ACE
Twilio Flex
UJET
ethosIQ Customer Engagement Platform

Integrations

8x8
Amazon Connect
Avaya Cloud Office
Cisco CX Cloud
Five9
Flexspring
Freshdesk
Gladly
LinkedIn Talent Insights
Mitel Teamwork
Salesforce
TelStrat QM
Telia ACE
Twilio Flex
UJET
ethosIQ Customer Engagement Platform
Claim Ascendify and update features and information
Claim Ascendify and update features and information
Claim Calabrio Quality Management and update features and information
Claim Calabrio Quality Management and update features and information