Arya

Arya

Omind
+
+

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About

Arya is an advanced AI engine built to optimize business operations, enhance customer experience, and drive intelligent decision-making. Inspired by Aryabhata’s precision and analytical foresight, Arya empowers organizations with actionable insights, automated workflows, and predictive intelligence to improve efficiency and performance across teams. Key Capabilities: Quality Auditor: Analyzes agent-customer interactions with structured scoring to ensure compliance, communication quality, and training accuracy. Co-Pilot: Integrates with CRM and IVR platforms to assist agents with real-time call summaries, and SOP guidance. Coach: Delivers personalized AI-driven coaching focused on tone, pronunciation, and soft-skill enhancement to improve service excellence. Digital Cockpit: Predicts KPIs such as CSAT and NPS, monitors workload distribution, and supports data-driven resource management.

About

Our customer service quality assurance software helps managers empower agents to construct exceptional customer experiences. There are more conversations, more channels, and higher customer expectations than there've ever been. We did the math...and (in short) support teams are harder to manage. So we built Maestro to help managers improve their teams. See what our customers have to say, or request a trial. Spreadsheets worked when managing a support team was simpler. Today, managers need an omnichannel quality platform to coach agents to meet increasing customer expectations. Increased competition, customer expectations, and real-time channels make support more complicated, and teams harder to manage. Managing quality in spreadsheets results in out-of-date feedback for agents, insufficient reporting, and a poor coaching experience. With the right tool, managers can empower agents with real-time feedback, granular insight into agent performance, and pinpointed coaching.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Teams requiring a solution to manage their enterprise networks and streamline their operations

Audience

Companies searching for a powerful Customer Service solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$19 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Omind
Founded: 2020
United States
www.omind.ai/products/arya/

Company Information

MaestroQA
Founded: 2013
United States
www.maestroqa.com

Alternatives

Arya EHR

Arya EHR

Arya Health

Alternatives

QEval

QEval

Etech Global Services
Stella Connect

Stella Connect

Medallia
Call Coach AI

Call Coach AI

Icana.AI

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Aircall
Amazon Connect
Assembled
Blotout
Freshdesk
Guru
Helpshift
Indent
Intercom
Kustomer
Matia
Meltano
Pandium
Salesforce
Seismic Learning
Zendesk

Integrations

Aircall
Amazon Connect
Assembled
Blotout
Freshdesk
Guru
Helpshift
Indent
Intercom
Kustomer
Matia
Meltano
Pandium
Salesforce
Seismic Learning
Zendesk
Claim Arya and update features and information
Claim Arya and update features and information
Claim MaestroQA and update features and information
Claim MaestroQA and update features and information