Apache Helix

Apache Helix

Apache Software Foundation
BMC Helix ITSM

BMC Helix ITSM

BMC Software
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About

Apache Helix is a generic cluster management framework used for the automatic management of partitioned, replicated and distributed resources hosted on a cluster of nodes. Helix automates reassignment of resources in the face of node failure and recovery, cluster expansion, and reconfiguration. To understand Helix, you first need to understand cluster management. A distributed system typically runs on multiple nodes for the following reasons: scalability, fault tolerance, load balancing. Each node performs one or more of the primary functions of the cluster, such as storing and serving data, producing and consuming data streams, and so on. Once configured for your system, Helix acts as the global brain for the system. It is designed to make decisions that cannot be made in isolation. While it is possible to integrate these functions into the distributed system, it complicates the code.

About

BMC Helix ITSM is an integrated, AI-driven service management platform designed to improve support outcomes, speed resolution, and modernize IT operations. It uses agentic AI to automate tasks, surface insights, and guide service teams with intelligent recommendations. Unified knowledge management and conversational assistants enable faster, more accurate responses for both agents and end users. AI-powered incident clustering and risk analysis help organizations detect issues earlier and reduce change-related failures. With integrated discovery, AIOps insights, and seamless collaboration across service and operations teams, Helix ITSM ensures proactive, data-driven decision-making. The result is a more resilient service environment with dramatically improved efficiency, productivity, and user satisfaction.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Cluster management framework to help companies

Audience

BMC Helix ITSM is built for enterprises that need AI-enhanced service management to improve support efficiency, accelerate incident resolution, and unify IT service and operations workflows

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Apache Software Foundation
Founded: 1999
United States
helix.apache.org

Company Information

BMC Software
Founded: 1980
United States
www.helixops.ai/products/bmc-helix-itsm.html

Alternatives

Swarm

Swarm

Docker

Alternatives

ClusterVisor

ClusterVisor

Advanced Clustering
Mint Service Desk

Mint Service Desk

OPGK Software
Apache Mesos

Apache Mesos

Apache Software Foundation
TrinityX

TrinityX

Cluster Vision
SysAid

SysAid

SysAid Technologies

Categories

Categories

Change Management Features

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk Features

Change Management
CMDB
Incident Management
IT Asset Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
Self Service Portal
SLA Management

Integrations

BMC AMI Ops Automation for Capping
BMC Compuware Hiperstation
BMC Helix Operations Management
Control-M
Cutover
ISL Light Remote Desktop
InsightAppSec
Kovair QuickSync
OpsHub
Planview Hub
Rally Software
Salesforce Data 360
SymphonyAI Apex
Xurrent
tryvium

Integrations

BMC AMI Ops Automation for Capping
BMC Compuware Hiperstation
BMC Helix Operations Management
Control-M
Cutover
ISL Light Remote Desktop
InsightAppSec
Kovair QuickSync
OpsHub
Planview Hub
Rally Software
Salesforce Data 360
SymphonyAI Apex
Xurrent
tryvium
Claim Apache Helix and update features and information
Claim Apache Helix and update features and information
Claim BMC Helix ITSM and update features and information
Claim BMC Helix ITSM and update features and information