AnswerChat

AnswerChat

Alpha Media
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+

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About

With AnswerChat, when a customer visits your website, they can instantly see if someone is available to chat with them. And all they need to do to start a conversation with you is click on the AnswerChat button on your website. They do not need to install any software or download anything new. Plus, if no one is available to chat with your customer, they will automatically be sent to an online email form to easily contact you. When someone wants to chat with you, a new window will open up on your computer (and a telephone sound will be heard if you have a sound card and speakers), showing you the person’s name and what page/screen they are visiting. You can then accept the chat, send the chat to the next operator in queue or a specific operator or your choosing, or send the visitor to an online e-mail form. For archival purposes, AnswerChat allows you to print the chat session to your printer, or copy-and-paste the chat text for use in other applications.

About

We help you sell more vehicles by staffing your chat with real humans 24/7. We uphold your Dealership Brand by Engaging in Purely Live Conversations. Here's a glimpse. It's an automated message and can be customized as per your recommendation. The visitor shares his requirement at this stage or it's captured during the chat later. Agent gets visitor's name. Agent confirms the availability time of the prospect for a visit to the dealership. Certainly, the most important part of the chat, converting it to a contactable one. We ask them if there's any vehicle they would like to trade in. The message was sent in order to take the chat toward the closing phase. Again, the verbiage can be custom or standard. With over 80% of Live Chats related to inventory, we send lease specials, OEM incentives, specs, pictures, and videos in the chat window to help move the shopper down the road to the sale. BDC Style Scripts refined over 13 million chats.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses and companies requiring a customer support tool and website chat program

Audience

Car dealerships and car companies looking for a digital marketing and advertising software solution for their business needs

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$19.95 per month
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Alpha Media
United States
www.alphamedia.net/products/ac/v20/index.htm

Company Information

CarChat24
United States
www.carchat24.com

Alternatives

Fondesk

Fondesk

Unieke Software Solutions

Alternatives

CareColl

CareColl

Intellial Solutions
ActiveHelper Live Chat

ActiveHelper Live Chat

Mentat Technologies
CCIChat

CCIChat

Cyber Cast International

Categories

Customer Service Supported

Categories

Live Chat Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Live Chat Features

Canned Responses Not Supported
Customizable Branding Supported
Geo Targeting Not Supported
Offline Form Not Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Not Supported
Website Visitor Tracking Not Supported

Integrations

No info available.

Integrations

No info available.
Claim AnswerChat and update features and information
Claim AnswerChat and update features and information
Claim CarChat24 and update features and information
Claim CarChat24 and update features and information