Answer360 vs. Zoom Phone Comparison


Answer360	Zoom Phone Zoom Communications	+	+
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About Answer360 offers a wide range of enterprise-grade telecommunication solutions to small and medium businesses, educational institutions and intermediate enterprises. From Hosted Voice over IP (VoIP) phone service and unified communications to cloud-based voice software, our solutions are efficient, reliable, easy to use, and budget-friendly. We are your phone system and phone service, combined! Answer360 is streamlining the transformation of operational communication in today’s complex business environment. Our goal is simple to help businesses with the decisions and the management of their key communication processes. Answer360 connects people in new and innovative ways while cutting costs and improving efficiency, all with our trusted and dependable cloud storage solution. Answer360 is built to be fully future-proof and scalable. We customize our solutions to fit your business needs.		About Zoom Phone is an AI-powered cloud-based business phone system that provides voice calling, messaging, and unified communications through a Voice over Internet Protocol (VoIP) platform. The software enables employees to make and receive business calls from desktop computers, mobile devices, and compatible desk phones. Its calling features include auto receptionists, call queues, call forwarding, voicemail, call recording, SMS, and intelligent call routing. Built-in AI capabilities provide post-call summaries, voicemail transcription, action item extraction, and automated follow-up assistance. Zoom Phone also supports an optional AI receptionist that answers customer inquiries, schedules appointments, and transfers calls to appropriate employees. The platform integrates with Zoom Meetings, Zoom Chat, Salesforce, Microsoft, Google, and other business applications while providing centralized administration and call analytics.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Small and medium businesses looking for an enterprise-grade telecommunication solution		Audience Small and medium-sized businesses, enterprises, IT administrators, remote and hybrid teams, sales departments, customer service teams, office managers, and organizations seeking cloud-based business calling, AI-powered phone assistance, centralized call management, and unified communications
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported		API Offers API Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported		Pricing $10.50/user/month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software		Reviews/Ratings Overall 4.4 / 5 ease 4.9 / 5 features 4.5 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews
		Pros from Real Users Pros 1. It is available on both Android and iOS platform. 2. It does not heat up the phone or use a lot of RAM while running. 3. Furthermore, it has all the important features like screen sharing and recording even in the mobile version. 4. The layout of the user interface is intuitive ad makes the application easy to use. 5. It allows switching between mobile application and desktop application of Zoom easily. - The user interface of the application is simple, and the navigation is smooth. - It is available on all the platforms. - All the important features are present on the bottom navigation bar. - It allows screen sharing without any lags. - It runs smoothly on all the devices without consuming a lot of RAM. 1. The application is available for all the mobile platforms and run smoothly on all the devices. 2. It has pretty, much all the features compared to the desktop version. 3. By running on a mobile device, it makes it extremely portable and accessible to attend meetings anywhere. 4. The user interface of the application is designed in a way that it can be used by anyone with little to no technical background. Integrates seamlessly with zoom video conferencing. Flexible VOIP solution (app on computer or cell). Ported existing numbers. Auto attendant and call queues are great. - Zoom phone is a lightweight version of zoom for phone. - It runs smoothly in all the mobile devices. - It has all the basic features of zoom. _ it is pretty easy to use, along with a beautifully designed user interface. - The quality of audio and video calls does not drop a lot, even on slow internet. It is super easy to use and to take your Zoom meetings on the go, like places you can't comfortably have a computer. Easy to use, controls are easily found. Being able to join a meeting while travelling is convenient. Easy to use and connect. Great to use for professional meeting. Multi platform supported. Good audio and video quality. - Audio and video of meetings in zoom phone is well-balanced and clear. - It is easy to use, and the customer support is very responsive and fast in solving problems. - The user interface of the application is beautiful to use. The price for basic service is comparable to other providers. Not sure that this is a "pros" exactly.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Answer360 Founded: 2003 United States www.answer360.com		Company Information Zoom Communications Founded: 2011 United States zoom.com
Alternatives AnswerForce		Alternatives 3CX
Answering Service Care		Intermedia Unite Intermedia
United Office		Dialpad Connect Dialpad
ComTech Cloud		Allo
Comcast Business VoiceEdge Comcast View All		Ooma Office Ooma View All
Categories Telephony Supported		Categories AI Phone Answering Agents Supported AI Receptionists Supported Business Phone Systems Supported Business VoIP Supported Cloud PBX Supported Online Fax Supported Telephony Supported Video Conferencing Supported Web Conferencing Supported
		Show More Features Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Not Supported Web Conferencing Supported Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Supported Cloud PBX Features Call Recording Supported Call Routing Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Virtual Extensions Supported Web Conferencing Supported
Integrations ASC Not Supported CEIPAL Not Supported Chorus by ZoomInfo Not Supported Comma Compliance Not Supported ExecVision Not Supported Five9 Not Supported Freshdesk Not Supported Freshservice Not Supported Global Relay Not Supported InformaCast Not Supported MirrorWeb Not Supported Outdoo AI Not Supported PowerSuite Not Supported Rimo Not Supported Slack Not Supported WEX Field Service Management Not Supported Wonderway Not Supported Zoho CRM Not Supported Zoom Hub Not Supported athenaOne Not Supported Show More Integrations		Integrations ASC Supported CEIPAL Supported Chorus by ZoomInfo Supported Comma Compliance Supported ExecVision Supported Five9 Supported Freshdesk Supported Freshservice Supported Global Relay Supported InformaCast Supported MirrorWeb Supported Outdoo AI Supported PowerSuite Supported Rimo Supported Slack Supported WEX Field Service Management Supported Wonderway Supported Zoho CRM Supported Zoom Hub Supported athenaOne Supported Show More Integrations View All 144 Integrations
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