PrediCX

PrediCX

Warwick Analytics
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About

Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to find insights and relationships in text. No machine learning experience required. There is a treasure trove of potential sitting in your unstructured data. Customer emails, support tickets, product reviews, social media, even advertising copy represents insights into customer sentiment that can be put to work for your business. The question is how to get at it? As it turns out, Machine learning is particularly good at accurately identifying specific items of interest inside vast swathes of text (such as finding company names in analyst reports), and can learn the sentiment hidden inside language (identifying negative reviews, or positive customer interactions with customer service agents), at almost limitless scale. Amazon Comprehend uses machine learning to help you uncover the insights and relationships in your unstructured data.

About

Your contact center is one of your greatest untapped assets. It’s the place where customers are continuously coaching your business. PrediCX is an AI platform which unlocks this value with predictive insight and automation across all channels to optimize both customer experience and customer services. Use AI to discover predictive insight from every customer conversation and interaction - whatever the channel. Recommended actions to enhance profitability and customer experience. Get early warnings of issues, automatic coaching and QA of your agents for all their interactions. Fast track any urgent enquiries or complaints and signpost your customers to the best channel or resource available. AI uses concepts not keywords to classify incoming feedback so analysis is accurate, insightful and not pre-determined. No customer feedback is overlooked. Triage queries automatically from digital channels, automatically classify and assist agents, and enhance chatbots.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations that want a powerful solution that lets them discover insights and relationships in text

Audience

Contact and call centers requiring a business telephony application to improve their services

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$495 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 1.0 / 5
ease 4.0 / 5
features 3.0 / 5
design 3.0 / 5
support 3.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Very easy to setup and train models. Endpoint were very easy to configure and get running. Built for developer ease of use.

Cons

  • The cost is outrageous. Most AWS products are reasonable in terms of cost especially their AI products. This one is so prohibitive we will be moving our infrastructure to another system. The costly part is their endpoints with cost as long as they are running. Our system needs to have 24/7 availability and was doing document analysis on 1000s of emails and documents per day. The cost for a single endpoint was ~$3400 USD. Very little traffic was being used by that endpoint at the time. AWS charged for total time not token based usage. Which made the costs skyrocket. Please avoid to save yourself money unless you can standup the endpoints and take them down frequently.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Amazon
Founded: 1994
United States
aws.amazon.com/comprehend/

Company Information

Warwick Analytics
Founded: 2011
United Kingdom
www.warwickanalytics.com

Alternatives

Alternatives

Luminoso

Luminoso

Luminoso Technologies Inc.
PolyAnalyst

PolyAnalyst

Megaputer Intelligence

Categories

Categories

Machine Learning Supported
Text Mining Supported

Text Mining Features

Boolean Queries Not Supported
Document Filtering Not Supported
Graphical Data Presentation Not Supported
Language Detection Not Supported
Predictive Modeling Supported
Sentiment Analysis Supported
Summarization Not Supported
Tagging Supported
Taxonomy Classification Not Supported
Text Analysis Supported
Topic Clustering Supported

Machine Learning Features

Deep Learning Supported
ML Algorithm Library Supported
Model Training Not Supported
Natural Language Processing (NLP) Not Supported
Predictive Modeling Supported
Statistical / Mathematical Tools Not Supported
Templates Supported
Visualization Supported

Predictive Analytics Features

AI / Machine Learning Supported
Benchmarking Not Supported
Data Blending Not Supported
Data Mining Supported
Demand Forecasting Not Supported
For Education Not Supported
For Healthcare Not Supported
Modeling & Simulation Not Supported
Sentiment Analysis Supported

Integrations

AWS AI Services Supported
AWS App Mesh Supported
Amazon Comprehend Medical Supported
Amazon Quick Suite Supported
Amazon S3 Supported
Amazon Web Services (AWS) Supported
Axon Ivy Supported
Camunda Supported
FormKiQ Supported
Freshdesk Not Supported
Mantium Supported
PubNub Supported
Qlik Staige Supported
Quickwork Supported
SAP Business One Not Supported
SAP Store Not Supported
Salesforce Not Supported
Zendesk Not Supported
iText Supported
n8n Supported

Integrations

AWS AI Services Not Supported
AWS App Mesh Not Supported
Amazon Comprehend Medical Not Supported
Amazon Quick Suite Not Supported
Amazon S3 Not Supported
Amazon Web Services (AWS) Not Supported
Axon Ivy Not Supported
Camunda Not Supported
FormKiQ Not Supported
Freshdesk Supported
Mantium Not Supported
PubNub Not Supported
Qlik Staige Not Supported
Quickwork Not Supported
SAP Business One Supported
SAP Store Supported
Salesforce Supported
Zendesk Supported
iText Not Supported
n8n Not Supported
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Claim Amazon Comprehend and update features and information
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