Amadeus Demand360

Amadeus Demand360

Amadeus Hospitality
Inteam

Inteam

Inconcert
+
+

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About

Amadeus Demand360 is a premier business intelligence solution that offers hoteliers unmatched access to forward-looking, on-the-books market data, enabling them to make data-driven decisions that maximize occupancy and revenue. Unlike traditional tools that rely solely on historical data, Demand360 provides real-time insights into future demand trends, allowing hotels to anticipate market shifts and adjust their pricing and sales strategies proactively. It gathers comprehensive data from a wide network of participating hotels, online travel agencies, global distribution systems, and brand.com bookings, creating a robust and accurate view of market demand. With Demand360, hotels can benchmark their performance against competitors, analyze booking pace, and identify peak demand periods well in advance. Its intuitive dashboards present key data points such as occupancy forecasts, rate trends, and market share in a clear and actionable format.

About

Inteam is a workforce management solution designed for contact centers that optimizes team planning and operational efficiency by aligning agent schedules with forecasted workload across all communication channels. It uses advanced algorithms fed with historical interaction data to generate highly accurate demand forecasts, determining the number of agents and hours required to meet service levels with precision exceeding 95%. Based on these forecasts, Inteam automatically plans and organizes shifts while considering labor regulations, employee preferences, vacations, holidays, and seasonal variations, enabling balanced distribution of workloads between peak and low-demand periods. It supports multichannel environments by distributing interactions across agents according to service needs and skills, while also offering centralized management of schedules, absences, training sessions, and internal activities.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Hotels requiring a tool to proactively adjust pricing and marketing strategies for maximum revenue and competitive advantage

Audience

Contact center operations managers and workforce planners who need to forecast demand, optimize agent scheduling, and improve service levels through data-driven workforce management

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Amadeus Hospitality
Founded: 1987
United States
www.amadeus-hospitality.com/solutions/business-intelligence/demand360/

Company Information

Inconcert
Founded: 2001
Spain
www.inconcertcx.com/en/products/inteam

Alternatives

Alternatives

TelStrat WFO

TelStrat WFO

Serenova
ProfitSword

ProfitSword

Actabl
Prowen Hotel Analytics

Prowen Hotel Analytics

Prowen Technologies
AgentTime

AgentTime

Portage Communications

Categories

Categories

Integrations

Amadeus Agency360
Inagent
Inconcert
Inconnect
Infunnel
Inspeech

Integrations

Amadeus Agency360
Inagent
Inconcert
Inconnect
Infunnel
Inspeech
Claim Amadeus Demand360 and update features and information
Claim Amadeus Demand360 and update features and information
Claim Inteam and update features and information
Claim Inteam and update features and information