Amadeus Demand360Amadeus Hospitality
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InteamInconcert
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Related Products
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About
Amadeus Demand360 is a premier business intelligence solution that offers hoteliers unmatched access to forward-looking, on-the-books market data, enabling them to make data-driven decisions that maximize occupancy and revenue. Unlike traditional tools that rely solely on historical data, Demand360 provides real-time insights into future demand trends, allowing hotels to anticipate market shifts and adjust their pricing and sales strategies proactively. It gathers comprehensive data from a wide network of participating hotels, online travel agencies, global distribution systems, and brand.com bookings, creating a robust and accurate view of market demand. With Demand360, hotels can benchmark their performance against competitors, analyze booking pace, and identify peak demand periods well in advance. Its intuitive dashboards present key data points such as occupancy forecasts, rate trends, and market share in a clear and actionable format.
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About
Inteam is a workforce management solution designed for contact centers that optimizes team planning and operational efficiency by aligning agent schedules with forecasted workload across all communication channels. It uses advanced algorithms fed with historical interaction data to generate highly accurate demand forecasts, determining the number of agents and hours required to meet service levels with precision exceeding 95%. Based on these forecasts, Inteam automatically plans and organizes shifts while considering labor regulations, employee preferences, vacations, holidays, and seasonal variations, enabling balanced distribution of workloads between peak and low-demand periods. It supports multichannel environments by distributing interactions across agents according to service needs and skills, while also offering centralized management of schedules, absences, training sessions, and internal activities.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Hotels requiring a tool to proactively adjust pricing and marketing strategies for maximum revenue and competitive advantage
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Audience
Contact center operations managers and workforce planners who need to forecast demand, optimize agent scheduling, and improve service levels through data-driven workforce management
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAmadeus Hospitality
Founded: 1987
United States
www.amadeus-hospitality.com/solutions/business-intelligence/demand360/
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Company InformationInconcert
Founded: 2001
Spain
www.inconcertcx.com/en/products/inteam
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Categories |
Categories |
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Integrations
Amadeus Agency360
Inagent
Inconcert
Inconnect
Infunnel
Inspeech
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