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About

The only platform combining messaging with concierge, enabling contactless communication and trip planning to deliver exceptional customer experiences. Proactively engage with guests in their channel or app of choice including WhatsApp, WeChat, FB Messenger, LINE, SMS, in your hotel’s app, web and more. Seamlessly manage conversations within your hotel and allow your guest to communicate in over 100 languages. Enabling the richest messaging experience within your own app at every stage of your guest's journey from pre-arrival to post-stay. Allow guests to experience a truly contactless guest experience, including contactless check in & check out, digital mobile key, guest folio, recommendations, request handling and real-time, personalised digital itineraries.

About

Receive guest feedback in the group post check-out. This provides a transparent view of their stay experience to all the staff inside the hotel. Send welcome message, thank you message, WiFi username/password to guests on guest whatsApp automatically. Guest can now use their WhatsApp and speak to the staff and management for queries and concerns. This helps the staff to perform service recovery while the guest is still at the hotel. This also ensures there are no negative fallouts in the online review. Having a unified view of the customer and their needs is a absolute must to deliver customer delight. You and your team will be part of an internal chat group to develop a unified view of your guest. Receive all the guest preferences right inside the chat group even before the guest checks-in. Now, you can complete the pre-checkin even before the guest arrives. Guests can just walkin, receive the key and head to the room, no queues, no wait times

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer experience solution for hotels and retail brands

Audience

Hotels searching for a Guest Messaging platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Alliants
Founded: 2009
United Kingdom
www.alliants.com

Company Information

GoDesk
Founded: 2017
India
www.rlike.in/

Alternatives

INTELITY

INTELITY

Intelity

Alternatives

Grace

Grace

Nevotek

Categories

Categories

Integrations

Facebook Messenger
Infrasys POS
LINE
WeChat
WhatsApp

Integrations

Facebook Messenger
Infrasys POS
LINE
WeChat
WhatsApp
Claim Alliants and update features and information
Claim Alliants and update features and information
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Claim GoDesk and update features and information