Alert Logic

Alert Logic

Fortra
+
+

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About

Alert Logic is the only managed detection and response (MDR) provider that delivers comprehensive coverage for public clouds, SaaS, on-premises, and hybrid environments. Since no level of investment prevents or blocks 100% of attacks, you need to continuously identify and address breaches or gaps before they cause real damage. With limited expertise and a cloudcentric strategy, this level of security can seem out of reach. Our cloud-native technology and white-glove team of security experts protect your organization 24/7 and ensure you have the most effective response to resolve whatever threats may come. Founded in 2002, Alert Logic is headquartered in Houston, Texas and has business operations, team members, and channel partners located worldwide. Learn more at alertlogic.com. Alert Logic – unrivaled security for your cloud journey.

About

Syncro offers the first Extended Monitoring and Management (XMM) platform purpose-built for midsized MSPs and internal IT teams. The unified platform integrates RMM (endpoint management), professional services automation (PSA), and Microsoft 365 multi-tenant management to help organizations simplify operations, strengthen security, and scale profitably. Syncro delivers powerful automation, native AI capabilities, deep Microsoft 365 integration, and seamless support for 50+ third-party tools—enabling teams to reduce complexity, cut costs, and uncover new revenue opportunities. Its transparent per-user pricing model and commitment to continuous innovation make it an ideal solution for modern IT operations.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies that need a complete MDR platform to protect their assets

Audience

MSPs

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Essentials, Professional & Enterprise offerings for varying coverage.
Free Version Not Supported
Free Trial Not Supported

Pricing

$129 per user per month
$129 per user per month (Core Plan) or
$179 per user per month (Team Plan)
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.7 / 5
ease 4.6 / 5
features 4.6 / 5
design 4.0 / 5
support 4.3 / 5

Pros & Cons from Real Users

Pros

  • Syncro is easy to use and works very well for my MSP. I love how the Asset and RMM is set up. It is very easy to find a pc and remote into it.
  • I enjoy using Syncro because it gets the job done quickly. I've used Ninja RMM, ConnectWise Automate, Dell Kace, SCCM, and others. I do prefer Syncro's simplicity as it does not take long to configure what I need out of it.
  • Syncro is a great way to manage my clients and computers, I utilize several of the 3rd party integrations and they all work w/o any issue. Ticketing is easy! scripting is easy and the user library usually has what I need.
  • It takes care of so many things: tickets, invoices, remote access, accounting, and a host of tools to do what I need as a network support business. The perfect solution for helping my clients, fast connections with Splashtop and the clients love being able to make their own tickets. Syncro make my whole life easier. All for the one low price no matter how many clients I have, what a deal.
  • Syncro stands out for its comprehensive feature set, seamlessly integrating a wide range of functionalities crucial for IT management, such as remote monitoring, management, and an efficient ticketing system. Its user-friendly interface is particularly beneficial, ensuring easy adaptability for our team members with varying levels of tech expertise. The reliability of the platform is exemplary, offering consistent performance with minimal downtime, which is crucial for the uninterrupted operation of our tribe's technological infrastructure. Additionally, the excellent customer support provided by Syncro is noteworthy; they offer prompt and tailored solutions, demonstrating a deep understanding of our unique needs. These aspects collectively make Syncro an invaluable asset to our IT department, significantly enhancing our operational efficiency and effectiveness.

Cons

  • When sorting Assets by company it sorts them by Z-A instead of A-Z.
  • Splashtop integration can be annoying sometimes, but that isn't Syncro's fault.
  • I do find myself having to click through multiple screens to gather information such as customer passwords and documentation. I've bypassed some of this by just keeping multiple tabs open for different parts of Syncro.
  • Sometimes it gets a little tricky when syncing my invoices with QuickBooks and I have to fix some service or item that wasn't setup right, but the ability to have the invoices synced automatically is a great time saver.
  • While Syncro provides a robust array of features and tools, one area that could see improvement is the customization of reports and dashboards. The current offerings, although comprehensive, sometimes lack the flexibility to be tailored specifically to our unique tribal needs and workflows. This limitation can lead to additional steps in data analysis and reporting, which, although not a deal-breaker, does add a layer of complexity to our IT management tasks. Enhanced customization options would greatly improve our ability to quickly extract the most relevant information and make data-driven decisions more efficiently.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

Fortra
Founded: 1982
United States
alertlogic.com

Company Information

Syncro
Founded: 2013
United States
syncromsp.com

Alternatives

Alternatives

BooleBox

BooleBox

Boole Server
Kaseya 365

Kaseya 365

Kaseya

Categories

Categories

Cybersecurity Features

AI / Machine Learning Supported
Behavioral Analytics Not Supported
Endpoint Management Not Supported
Incident Management Supported
IOC Verification Not Supported
Tokenization Not Supported
Vulnerability Scanning Supported
Whitelisting / Blacklisting Not Supported

Endpoint Detection and Response (EDR) Features

Behavioral Analytics Supported
Blacklisting/Whitelisting Supported
Continuous Monitoring Supported
Malware/Anomaly Detection Supported
Prioritization Supported
Remediation Management Supported
Root Cause Analysis Supported

Network Security Features

Access Control Not Supported
Analytics / Reporting Supported
Compliance Reporting Not Supported
Firewalls Supported
Internet Usage Monitoring Supported
Intrusion Detection System Supported
Threat Response Supported
VPN Not Supported
Vulnerability Scanning Supported

Cloud Security Features

Antivirus Not Supported
Application Security Supported
Behavioral Analytics Not Supported
Encryption Not Supported
Endpoint Management Not Supported
Incident Management Supported
Intrusion Detection System Supported
Threat Intelligence Supported
Two-Factor Authentication Not Supported
Vulnerability Management Supported

Log Management Features

Archiving Supported
Audit Trails Not Supported
Compliance Reporting Supported
Consolidation Supported
Data Visualization Supported
Event Logs Supported
Network Logs Supported
Remediation Supported
Syslogs Supported
Thresholds Supported
Web Logs Supported

Vulnerability Management Features

Asset Discovery Supported
Asset Tagging Not Supported
Network Scanning Supported
Patch Management Not Supported
Policy Management Not Supported
Prioritization Supported
Risk Management Supported
Vulnerability Assessment Supported
Web Scanning Supported

Cybersecurity Features

AI / Machine Learning Not Supported
Behavioral Analytics Not Supported
Endpoint Management Supported
Incident Management Supported
IOC Verification Not Supported
Tokenization Not Supported
Vulnerability Scanning Supported
Whitelisting / Blacklisting Not Supported

Endpoint Detection and Response (EDR) Features

Behavioral Analytics Not Supported
Blacklisting/Whitelisting Not Supported
Continuous Monitoring Supported
Malware/Anomaly Detection Not Supported
Prioritization Not Supported
Remediation Management Not Supported
Root Cause Analysis Not Supported

Network Security Features

Access Control Supported
Analytics / Reporting Supported
Compliance Reporting Not Supported
Firewalls Not Supported
Internet Usage Monitoring Not Supported
Intrusion Detection System Supported
Threat Response Not Supported
VPN Not Supported
Vulnerability Scanning Supported

Endpoint Protection Features

Activity Log Not Supported
Antivirus Not Supported
Application Security Supported
Behavioral Analytics Not Supported
Device Management Supported
Encryption Not Supported
Signature Matching Not Supported
Web Threat Management Supported
Whitelisting / Blacklisting Not Supported

IT Security Features

Anti Spam Not Supported
Anti Virus Not Supported
Email Attachment Protection Not Supported
Event Tracking Not Supported
Internet Usage Monitoring Supported
Intrusion Detection System Not Supported
IP Protection Not Supported
Spyware Removal Not Supported
Two-Factor Authentication Not Supported
Vulnerability Scanning Supported
Web Threat Management Supported
Web Traffic Reporting Not Supported

MSP Features

Backup Management Not Supported
Billing & Invoicing Supported
CRM Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported

Network Access Control (NAC) Features

Authentication Supported
Authorization Supported
Automated Hotfix / Updates Not Supported
Centralized Policy Management Not Supported
Dashboard Supported
Device Auto-Provisioning Not Supported
Device Self-Registration Not Supported
Posture Assessment Supported
Quarantine / Remediation Not Supported
Secure Guest Access Not Supported

Professional Services Automation Features

Billing & Invoicing Supported
Client Portal Supported
Collaboration Tools Not Supported
CRM Supported
Document Management Supported
Portfolio Management Not Supported
Project Management Not Supported
Proposal Generation Supported
Quote Management Supported
Resource Management Supported
Time & Expense Tracking Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Not Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Not Supported

Integrations

Amazon Inspector Supported
Axis LMS Not Supported
Axonius Supported
Bitdefender GravityZone Not Supported
Blink Supported
Descartes ShipRush Not Supported
Emsisoft Anti-Malware Not Supported
Google Calendar Not Supported
Huntress Not Supported
Ingram Micro Cloud Not Supported
Malwarebytes Not Supported
MyGlue Not Supported
OpenText Core MDR Supported
PayPal Not Supported
ShipStation Not Supported
Simplesat Not Supported
Splashtop Remote Support Not Supported
Strategy Overview Not Supported
Warranty Wizard Not Supported
Worldpay Not Supported

Integrations

Amazon Inspector Not Supported
Axis LMS Supported
Axonius Not Supported
Bitdefender GravityZone Supported
Blink Not Supported
Descartes ShipRush Supported
Emsisoft Anti-Malware Supported
Google Calendar Supported
Huntress Supported
Ingram Micro Cloud Supported
Malwarebytes Supported
MyGlue Supported
OpenText Core MDR Not Supported
PayPal Supported
ShipStation Supported
Simplesat Supported
Splashtop Remote Support Supported
Strategy Overview Supported
Warranty Wizard Supported
Worldpay Supported
Claim Alert Logic and update features and information
Claim Alert Logic and update features and information
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