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About

Technology has changed the way people like to communicate. Make guest communication easy and accessible through SMS or any messaging apps they prefer. Automated replies answer frequently asked questions, so guests don't have to wait around long for an answer. Use scheduled messaging to give guests a warm welcome, check in with them during their stay, and remind them about upcoming activities at the property. Use in-stay surveys to get a temperature check on how guests are enjoying their stay. You can solve any problems right away, helping guests have a better experience. Use hotel text-messaging to drive guest engagement and direct bookings today. Collect right information about the guests and upsell room upgrades, room services, early check-in, etc. List your property's policies on the registration forms for guests to agree to.

About

Working with over 2,700 properties, management groups, and brands, Kipsu's solution gives hotels an organized and intuitive way to communicate with guests via messaging. Team members can delegate, prioritize, and respond to guest messages from a unified inbox on any device. Research shows that guests are not impressed by chatbots. Kipsu's singular focus is to facilitate real human interaction between staff and guests, avoiding unnecessary blunders caused by automated messaging and chatbots. Kipsu elevates service professionals to the center of the guest experience. Digital messaging reduces guest anxiety to speak up about their stay while providing an easy way to contact you before, during, and after their stay. Kipsu helps route front desk calls and traffic toward messaging, allowing staff to better prioritize and delegate guest requests.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Hotels looking for a guest messaging solution

Audience

Guest Messaging platform for hotels wanting to catch actionable feedback, boost satisfaction, and delight guests

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Akia
Founded: 2018
United States
www.akia.com/solutions/guest-experience

Company Information

Kipsu
Founded: 2010
United States
kipsu.com/hospitality/

Alternatives

Alternatives

SABA Chatbot

SABA Chatbot

SABA Hospitality
rGuest Express

rGuest Express

Agilysys

Categories

Guest Messaging Supported
Room Service Supported

Categories

Guest Messaging Supported

Integrations

ASI PMS Supported
FLEXIPASS Supported
Infor HMS Supported
Jonas Chorum Supported
Knowcross Supported
Little Hotelier Supported
Mews Supported
MyHMS Supported
OpenHotel PMS Supported
OpenKey Not Supported
Oracle Hospitality Reporting and Analytics Supported
OwnerRez Supported
Protel Cloud PMS Supported
ResortSuite PMS Supported
RoomRaccoon Supported
Sirvoy Supported
SkyWare PMS Supported
Stayntouch PMS Supported
WebRezPro Supported
rezStream Cloud PMS Supported

Integrations

ASI PMS Not Supported
FLEXIPASS Not Supported
Infor HMS Not Supported
Jonas Chorum Not Supported
Knowcross Not Supported
Little Hotelier Not Supported
Mews Not Supported
MyHMS Not Supported
OpenHotel PMS Not Supported
OpenKey Supported
Oracle Hospitality Reporting and Analytics Not Supported
OwnerRez Not Supported
Protel Cloud PMS Not Supported
ResortSuite PMS Not Supported
RoomRaccoon Not Supported
Sirvoy Not Supported
SkyWare PMS Not Supported
Stayntouch PMS Not Supported
WebRezPro Not Supported
rezStream Cloud PMS Not Supported
Claim Akia and update features and information
Claim Akia and update features and information
Claim Kipsu and update features and information
Claim Kipsu and update features and information