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About

Technology has changed the way people like to communicate. Make guest communication easy and accessible through SMS or any messaging apps they prefer. Automated replies answer frequently asked questions, so guests don't have to wait around long for an answer. Use scheduled messaging to give guests a warm welcome, check in with them during their stay, and remind them about upcoming activities at the property. Use in-stay surveys to get a temperature check on how guests are enjoying their stay. You can solve any problems right away, helping guests have a better experience. Use hotel text-messaging to drive guest engagement and direct bookings today. Collect right information about the guests and upsell room upgrades, room services, early check-in, etc. List your property's policies on the registration forms for guests to agree to.

About

Instaply creates a text/messaging channel that will help you improve your customer experience and drive sales. If you feel overwhelmed with inbound calls, unsatisfied with the limitations of live chat, and tired of having your single SM manager dedicated to Messenger, Instaply’s messaging platform addresses all of these issues, and more. By using conversational keyword tracking and simple follow-up processes, our customers unlock efficient ways to serve and up-sell their customers. Team Instaply U.S. serves any and every size business. We pride ourselves on customer service, honestly and efficiency. In the not-so-distant future text/messaging will be the primary way that businesses communicate with their customers. Get ahead of the curve, with Instaply. Our platform is device agnostic and can be easily implemented, whether your business manages customer service at brick and mortar locations, or via one, or multiple, call centers.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Hotels looking for a guest messaging solution

Audience

Sales teams and businesses looking for a messaging solution to improve their customer experience

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Akia
Founded: 2018
United States
www.akia.com/solutions/guest-experience

Company Information

Instaply
Founded: 2013
France
www.instaply.com/en/

Alternatives

Alternatives

2way

2way

2way Message

Categories

Guest Messaging Supported
Room Service Supported

Categories

SMS Marketing Supported

Integrations

ASI PMS Supported
FLEXIPASS Supported
Facebook Messenger Not Supported
Google Ads Not Supported
Infor HMS Supported
Jonas Chorum Supported
Little Hotelier Supported
MyHMS Supported
OpenHotel PMS Supported
Oracle Hospitality Reporting and Analytics Supported
RemoteLock Supported
RoomKeyPMS Supported
RoomRaccoon Supported
Sirvoy Supported
SkyTouch Hotel OS Supported
Stayntouch PMS Supported
WebRezPro Supported
innRoad Supported
rezStream Cloud PMS Supported
roommaster Supported

Integrations

ASI PMS Not Supported
FLEXIPASS Not Supported
Facebook Messenger Supported
Google Ads Supported
Infor HMS Not Supported
Jonas Chorum Not Supported
Little Hotelier Not Supported
MyHMS Not Supported
OpenHotel PMS Not Supported
Oracle Hospitality Reporting and Analytics Not Supported
RemoteLock Not Supported
RoomKeyPMS Not Supported
RoomRaccoon Not Supported
Sirvoy Not Supported
SkyTouch Hotel OS Not Supported
Stayntouch PMS Not Supported
WebRezPro Not Supported
innRoad Not Supported
rezStream Cloud PMS Not Supported
roommaster Not Supported
Claim Akia and update features and information
Claim Akia and update features and information
Claim Instaply and update features and information
Claim Instaply and update features and information