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About

Technology has changed the way people like to communicate. Make guest communication easy and accessible through SMS or any messaging apps they prefer. Automated replies answer frequently asked questions, so guests don't have to wait around long for an answer. Use scheduled messaging to give guests a warm welcome, check in with them during their stay, and remind them about upcoming activities at the property. Use in-stay surveys to get a temperature check on how guests are enjoying their stay. You can solve any problems right away, helping guests have a better experience. Use hotel text-messaging to drive guest engagement and direct bookings today. Collect right information about the guests and upsell room upgrades, room services, early check-in, etc. List your property's policies on the registration forms for guests to agree to.

About

DACK provides operators with a powerful operator portal to control, customize and manage guest experience, messaging, verification, check-in / check-out, and more. With the DACK app guests can go straight to their room, home, or apartment without having to meet anyone at a front desk or rental office. Through the app guests can check in and utilize a mobile key or key codes for access. With the DACK app guests can learn more about their accommodations amenities, surrounding attractions, stay instructions, and more. DACK’s upsell platform gives operators the option to boost their revenue beyond guest bookings. Obvious extras like customizable check-in times and pet fees can quickly and easily boost your revenue. But why stop there? With our robust upsell platform you can offer private chefs, ski rentals, baby equipment - whatever you think your guests will enjoy.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Hotels looking for a guest messaging solution

Audience

Hoteliers wanting a platform that helps improve guest experience

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Akia
Founded: 2018
United States
www.akia.com/solutions/guest-experience

Company Information

DACK
Founded: 2021
United States
www.dackinc.com

Alternatives

Alternatives

Criton

Criton

Information Apps

Categories

Guest Messaging Supported
Room Service Supported

Categories

Integrations

OwnerRez Supported
ASI PMS Supported
Cloudbeds Supported
FLEXIPASS Supported
Infor HMS Supported
Jonas Chorum Supported
Knowcross Supported
Little Hotelier Supported
Maestro PMS Supported
Mews Supported
MyHMS Supported
OpenHotel PMS Supported
Oracle Hospitality Reporting and Analytics Supported
Protel Cloud PMS Supported
RemoteLock Supported
RoomKeyPMS Supported
RoomRaccoon Supported
SkyTouch Hotel OS Supported
SkyWare PMS Supported
innRoad Supported

Integrations

OwnerRez Supported
ASI PMS Not Supported
Cloudbeds Not Supported
FLEXIPASS Not Supported
Infor HMS Not Supported
Jonas Chorum Not Supported
Knowcross Not Supported
Little Hotelier Not Supported
Maestro PMS Not Supported
Mews Not Supported
MyHMS Not Supported
OpenHotel PMS Not Supported
Oracle Hospitality Reporting and Analytics Not Supported
Protel Cloud PMS Not Supported
RemoteLock Not Supported
RoomKeyPMS Not Supported
RoomRaccoon Not Supported
SkyTouch Hotel OS Not Supported
SkyWare PMS Not Supported
innRoad Not Supported
Claim Akia and update features and information
Claim Akia and update features and information
Claim DACK and update features and information
Claim DACK and update features and information