Akamai Media Analytics

Akamai Media Analytics

Akamai Technologies
eGain Analytics

eGain Analytics

eGain Corporation
+
+

Related Products

  • GWI
    201 Ratings
    Visit Website
  • 3Q
    14 Ratings
    Visit Website
  • AI Video Cut
    1 Rating
    Visit Website
  • Code-Cube.io
    7 Ratings
    Visit Website
  • NINJIO
    416 Ratings
    Visit Website
  • Switcher Studio
    21 Ratings
    Visit Website
  • ThriveSparrow
    43 Ratings
    Visit Website
  • Yodeck
    7,837 Ratings
    Visit Website
  • OptiSigns
    8,262 Ratings
    Visit Website
  • CrankWheel
    229 Ratings
    Visit Website

About

Online audiences expect instant access to video content and an uninterrupted viewing experience everywhere and on any device. Issues that impact the viewing experience such as slow startup times, low-resolution video, and rebuffering lead to lower engagement, higher abandonment, poor brand perception, and a lower likelihood that viewers will return. The stakes are too high to ignore the link between video quality, consistency in performance, and business results. Understanding your audience’s online viewing experience from a quality and engagement perspective helps keep an active pulse on the health of your business. Visibility into the quality of video performance is critical to uncovering key insights related to your viewers, which in turn impacts long-term business viability.

About

eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations searching for a comprehensive analytics solution to measure online video performance and audience behavior

Audience

Customer engagement platform for enterprises

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Akamai Technologies
Founded: 1998
United States
www.akamai.com/products/media-analytics

Company Information

eGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/

Alternatives

Alternatives

Categories

Categories

Integrations

Akamai
Evolv Al
Talkdesk

Integrations

Akamai
Evolv Al
Talkdesk
Claim Akamai Media Analytics and update features and information
Claim Akamai Media Analytics and update features and information
Claim eGain Analytics and update features and information
Claim eGain Analytics and update features and information