FusionDMS

FusionDMS

FIntegrate Technology
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About

Companies and governments of all sizes trust Aithent’s expertise and solutions to solve their operational challenges and meet their digital transformation needs. Streamline operations and mitigate risks associated with fraud, AML, and disputes. Aithent has helped advance operational efficiency and performance by developing and applying technology in uniquely effective ways. Aithent Dispute Manager can be shared by geographically dispersed branches and call centers ensuring that every dispute is investigated in the same way, maintaining your institution’s brand image.

About

FusionDMS is dispute management software for community banks and credit unions. It centralizes intake and case tracking for debit- and credit-card, ACH, ATM, check, and remittance-transfer disputes. Staff can route cases, monitor status, follow Regulation E deadlines and alerts, document investigations, and maintain an audit trail. The platform supports chargeback, representment, and arbitration workflows. Chargeback Intercept lets merchants review eligible card disputes and issue a credit before a chargeback is filed. FusionDMS works alongside third-party investigators and integrates with financial institution core systems from Jack Henry, Fiserv, FIS, DCI, CSI, and Finastra. Institutions can run it on their own infrastructure or use FIntegrate’s AWS-hosted environment. The software tracks disputes from intake through resolution.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Banking, financial, government, insurance, healthcare, and more

Audience

Community banks and credit unions managing Reg E debit card, ACH, and check disputes

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Aithent
Founded: 1991
United States
www.aithent.com

Company Information

FIntegrate Technology
Founded: 2009
United States
fintegratetech.com

Alternatives

Alternatives

No Alternatives
Chargebacks911

Chargebacks911

5.0 out of 5 stars

Categories

Categories

Banking Supported

Integrations

Finastra Not Supported
Fiserv Not Supported

Integrations

Finastra Supported
Fiserv Supported
Claim Aithent and update features and information
Claim Aithent and update features and information
Claim FusionDMS and update features and information
Claim FusionDMS and update features and information