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About

Thousands of the world’s leading brands rely on Airship to spark closer connections with their customers through highly contextual and relevant interactions. Only Airship’s Customer Engagement Platform takes a mobile-first, data-led approach that enables brands to focus on individuals and their needs, not which marketing channels to use. Airship makes it much simpler and more effective to grow customer lifetime value in the omnichannel era. With trillions of interactions intelligently orchestrated across mobile apps, push notifications, mobile wallet, SMS, websites, and email, Airship optimizes the entire customer journey across all digital touchpoints at scale. Getting a person to just download an app doesn’t make for a loyal customer. In fact, after a week or two, far too many people will never open the app again. What’s needed is a way to extend the app experience from acquisition and activation to engagement and loyalty.

About

Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers whenever you want, wherever you work. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you with conversational texting and customer engagement on our website. The text messaging service crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Enterprise brands seeking a solution to engage and connect with their customers

Audience

Small-medium businesses, enterprise

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$59 per month
All accounts come with unlimited users, unlimited contacts, and all features. Plan prices are based on volume of messages.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.0 / 5
ease 4.2 / 5
features 3.5 / 5
design 3.5 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • Being able to text keeps conversations. Transferred from Zipwhip easily. Price is competitive. Add new features at times/
  • Easy to use, great support staff, fairly priced, and highly productive We did a demo and got all our answers. Plus they didn't even try to get me in a contract, their product and service are their contract. How refreshing...
  • I like that it's easy to text multiple numbers at one time. I also like the ability to compose a template and use that template multiple times to multiple numbers. I work closely with HR and I help with our hiring process. Many of our applicants' voice mails on their cell phones are either not set up, or their voice mailbox is full. Many applicants screen their calls and just don't answer. But everyone checks their text messages and is more likely to respond to a text message rather than answer a call. It's easy to keep track of things.
  • I like that different profiles can be set so that in the office we can see who has responded to whom.

Cons

  • We are Zipwhip customers so a big drop off. Adding attachments is really poor compared to Zipwhip. And not being able to text to a group as little as 2 or 3 is ridiculous.
  • not many cons, they do exactly what they said, and I love that.
  • I don't like that you can't delete messages. They just fill up the page. That's the first thing I see when I open Text Request, a long list of old messages that I have already read and responded to. A lot of my messages are "no thank you". I would like to be able to quickly see useful messages. A lot of the messages are junk and I would like to be able to delete them and not archive them. I feel it's wasted space and time to have to keep scrolling through old and useless messages.
  • I don't like that when you search for a particular person, the options don't narrow down automatically (ie, without having to press enter on the search)

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Airship
Founded: 2009
United States
www.airship.com

Company Information

Text Request
Founded: 2014
United States
www.textrequest.com

Alternatives

Alternatives

Falkon SMS

Falkon SMS

Falkon Systems

Categories

Categories

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

SMS Marketing Features

2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Push Notifications Features

A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Mobile Marketing Features

Channel Attribution
Contextual Targeting
Coupons
Email Marketing
Engagement Monitoring
In-App Marketing
Location-Based Marketing
Push Notifications
Text Messaging
Text-to-Win

SMS Marketing Features

2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Appointment Scheduling Features

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Customer Communications Management Features

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Employee Communication Tools Features

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

Political Campaign Features

Campaign Analysis
Conservative
Contact Management
Contribution Tracking
Demographic Data
Donor Targeting
Email Marketing
Event Calendar
Fundraising Management
Mapping
Non-Partisan
Online Payment Processing
Progressive
Staff Management
Volunteer Management
Voter Database

Integrations

Zapier
ActiveScale
Applicaster
Constant Contact
Courier
Data Virtuality
Freshpaint
Fydelia
Google Analytics
HubSpot CRM
Mailchimp
Mindbody
Mixpanel
Pipedrive
PlotProjects
Simon AI
Tinyclues
WordPress
Workers by Delos
mParticle

Integrations

Zapier
ActiveScale
Applicaster
Constant Contact
Courier
Data Virtuality
Freshpaint
Fydelia
Google Analytics
HubSpot CRM
Mailchimp
Mindbody
Mixpanel
Pipedrive
PlotProjects
Simon AI
Tinyclues
WordPress
Workers by Delos
mParticle
Claim Airship and update features and information
Claim Airship and update features and information
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