Koa

Koa

Salesforce
+
+

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About

Agentforce Commerce, formerly Commerce Cloud, is Salesforce’s unified ecommerce platform designed to power connected digital and in-store experiences. It integrates ecommerce, POS, order management, and payments into a single AI-driven system. Powered by Agentforce, Salesforce’s trusted AI, the platform supports merchandising teams and enables guided shopping for customers. Businesses can manage B2C, B2B, and direct-to-consumer operations from one connected environment. With composable and headless commerce capabilities, brands can innovate faster while reducing total cost of ownership. The platform delivers enterprise-grade reliability with 99.99% historical uptime. Agentforce Commerce helps leading brands increase revenue, accelerate time to value, and scale confidently.

About

Salesforce Koa is Salesforce’s first CRM reasoning model for Agentforce, built on NVIDIA Nemotron and trained on 27 years of Salesforce CRM intelligence to reason through complex, multi-step enterprise work. It is grounded in nearly three decades of CRM deployments and post-trained on a proprietary synthetic dataset modeled on real business processes, workflows, and operational policies. Its training scenarios simulate the reasoning, tool use, and decision-making Agentforce agents perform across the customer lifecycle, from generating leads and qualifying opportunities to resolving service cases, spanning more than 14 industries. Koa is purpose-built for targeted CRM tasks and is evaluated on Salesforce CRM Bench using real-world workflows such as updating opportunities, routing cases, and scheduling follow-ups. Salesforce reports that it is 11% more precise at calling the right action, recalls customer context with 2.1 times greater reliability.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Agentforce Commerce is ideal for enterprise B2C and B2B brands seeking a unified, AI-powered ecommerce platform to connect online, in-store, and omnichannel commerce operations

Audience

Salesforce and enterprise CRM teams wanting to power AI agents that reason through complex customer, service, sales, and operational workflows

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/commerce/

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/agentforce/koa/

Alternatives

NetSuite

NetSuite

Oracle

Alternatives

No Alternatives
OroCommerce

OroCommerce

Oro Inc.
Kentro

Kentro

Kentro.io

Categories

Categories

Integrations

Salesforce Agentforce
Afterpay
AiBUY
Akeneo PIM
Alma
Automat Conversational Marketing
BlueConic
BlueSnap
GlobalLink
Highstreet
Kinective Bridge
Ordergroove
Planet Unified Commerce
ReturnPro
ShipCalm
Silhouette
Tailoor
TwicPics
eMerchantGateway

Integrations

Salesforce Agentforce
Afterpay
AiBUY
Akeneo PIM
Alma
Automat Conversational Marketing
BlueConic
BlueSnap
GlobalLink
Highstreet
Kinective Bridge
Ordergroove
Planet Unified Commerce
ReturnPro
ShipCalm
Silhouette
Tailoor
TwicPics
eMerchantGateway
Claim Salesforce Agentforce Commerce and update features and information
Claim Salesforce Agentforce Commerce and update features and information
Claim Koa and update features and information
Claim Koa and update features and information