AgentFlow

AgentFlow

Multimodal
Cognigy.AI

Cognigy.AI

NiCE Cognigy
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About

AgentFlow is an agentic AI platform that automates workflows for finance and insurance companies. The platform includes modular AI agents, such as Document AI, Decision AI, and Report AI, each specializing in different stages of regulated workflows: triage, diligence, decisioning, and reporting. AgentFlow orchestrates multiple AI agents with human supervisors and third-party systems, enabling deep transformation of how work gets done. The platform features self-learning capabilities that allow AI agents to improve over time based on subject matter experts' feedback and provides transparency through explainability features that help users understand the reasoning behind AI-driven decisions. Every action and output is fully auditable, ensuring compliance with the strict standards of regulated industries. Its main mission is to codify tacit internal knowledge in order to reliably augment high-leverage workflows and preserve the know-how across generations of talent.

About

NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI. The result? Smarter automation, better service, and instant resolution across every channel. NiCE Cognigy’s AI Agents Supercharge Your Customer Service -Industry-specific pre-trained AI Agents -Multilingual call and chat support (100+ languages) -Seamless integration with existing enterprise systems -Leverages memory and context for hyper-personalized interactions -Absorbs enterprise knowledge to accurately answer any customer query -Real-time assistance and actionable service insights for human agents Business Impact for our Customers: -30% CSAT improvement -70% AHT reduction -99.5% Faster response time -99% Routing accuracy

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Insurance and finance companies

Audience

Enterprise contact centers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Multimodal
Founded: 2023
United States
www.multimodal.dev/

Company Information

NiCE Cognigy
Germany / United States
www.cognigy.com

Alternatives

Alternatives

Categories

Categories

Artificial Intelligence Features

Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

IVR Features

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

Alexa
Amazon Connect
Avaya Experience Platform
Azure AI Bot Service
Confluence
DeepL
Dialogflow
Dimension Labs
HERE
HubSpot CRM
HubSpot Customer Platform
Jira
Microsoft Azure
Microsoft Teams
OpenAI
Operata
Salesforce Agentforce Service
ServiceNow
Stackreaction
monday AI work platform

Integrations

Alexa
Amazon Connect
Avaya Experience Platform
Azure AI Bot Service
Confluence
DeepL
Dialogflow
Dimension Labs
HERE
HubSpot CRM
HubSpot Customer Platform
Jira
Microsoft Azure
Microsoft Teams
OpenAI
Operata
Salesforce Agentforce Service
ServiceNow
Stackreaction
monday AI work platform
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