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About

A simple customer engagement solution that might care more about your customers than you do. We work as an extension of your existing customer support departments. A remote team dedicated to managing any or all of these areas of customer success. We believe in giving back. We believe that many disadvantaged people can be even more focused on customer service and customer loyalty because of their circumstances. We focus on hiring and training the best people, all based in North America, regardless of their disabilities and situations. This means you have people who truly care, and relate to your customers. We can scale up within minutes to handle the chat volume of the smallest start-up to the largest enterprise clients. With our largest clients growing at rates of 20,000 plus customers a day we understand scalability and how to handle extreme volumes without issue. We integrate with all of the major ERPs and CRMs.

About

Keep your business human and open 24 hours. Made for HVAC techs, plumbers, electricians, roofers, restoration companies, and home service businesses. ServiceForge is built for contractors who show up. 24/7 live call answering, emergency dispatch, job scheduling, lead qualification, and customer service - all handled by real people. While others use chatbots and offshore call centers, we believe in human connection. Our North American agents are trained on your business (and they know the difference between a burst pipe and a routine maintenance call).

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Companies seeking a solution offering a remote support department to manage their clients and customers

Audience

home service professional. HVAC professionals, Restoration Companies and Restoration Professionals, Contractors, Plumbers, Electricians, Landscaping professional, Remodelers, Roofers

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$349
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

Advanced Chat Solutions
Founded: 2009
United States
acs.shrinkstack.com

Company Information

ServiceForge
Founded: 2023
United States
www.serviceforge.com

Alternatives

Alternatives

Categories

Managed Live Chat Supported

Categories

CMMS Supported

Maintenance Management Features

Asset Tracking Not Supported
Billing & Invoicing Not Supported
Calibration Management Not Supported
Dispatch Management Not Supported
Inventory Control Not Supported
Inventory Management Not Supported
Key & Lock Management Not Supported
Mobile Access Not Supported
Planning Calendar Not Supported
Predictive Maintenance Not Supported
Preventive Maintenance Not Supported
Purchasing Not Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Not Supported
Work Order Management Supported

Integrations

Jobber Not Supported
Microsoft 365 Supported
Oracle Cloud Infrastructure Supported
Salesforce Supported
ServiceTitan Not Supported
Zendesk Supported

Integrations

Jobber Supported
Microsoft 365 Not Supported
Oracle Cloud Infrastructure Not Supported
Salesforce Not Supported
ServiceTitan Supported
Zendesk Not Supported
Claim Advanced Chat Solutions and update features and information
Claim Advanced Chat Solutions and update features and information
Claim ServiceForge and update features and information
Claim ServiceForge and update features and information